Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts

Experts Reviews · Company report
Heaven's Best Carpet & Upholstery Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Heaven's Best Carpet & Upholstery Cleaning

Providence Village, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 5.0★ from 55 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven's Best Carpet & Upholstery Cleaning is better than 99% of carpet cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven's Best Carpet & Upholstery Cleaning is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven's Best Carpet & Upholstery Cleaning is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven's Best Carpet & Upholstery Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven's Best Carpet & Upholstery Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven's Best Carpet & Upholstery Cleaning is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Heaven's Best Carpet & Upholstery Cleaning for 4 kinds of job.

Heaven's Best Carpet & Upholstery Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 66

All 7 Google reviews tagged “Upholstery cleaning”

N84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken got a coffee stain out of our light beige linen armchair. At first we thought it was ruined and had even started looking for replacement furniture. Ken came by yesterday and worked his magic, and today the chair is not only stain-free, but clean and looking great. Thanks Ken!!!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
TraceyLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ken Reamy came by almost immediately and looked at my sectional another cleaning svc had left water spots all over, and scheduled an appointment to redo it the next day! I am so satisfied with his work, he was thorough, professional and even came back after it dries to help put it back together! Highly recommend!

Customer photo from Tracey's reviewCustomer photo from Tracey's reviewCustomer photo from Tracey's reviewCustomer photo from Tracey's review
Upholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Jamal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent job! I had the pleasure of meeting and working with Mr. Ken this past week when needing my sofas and bedroom carpet cleaned. On our first call he very upbeat and answered all my questions before booking an appointment. On the day of he arrived on time to the minute and performed a very thorough job. I also…

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DanielleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ken did an excellent job— highly recommend. I love how clean everything looks and smells. Thank you!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
ChristianLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ken with Heaven's Best did a wonderful job of cleaning one of my couches that my dogs sleep on. He showed up on time and got the job done quickly and effectively. Ken is a very nice, professional man and I'll use him from now on for all my upholstery and carpet cleaning needs.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RebeccaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had the opportunity to work with Ken and his wife. I highly recommend this company. If you are looking for quality work from an honest company search no further. Professional, responsive, quality work, fair prices, what more could you want.

General carpet cleaningUpholstery cleaning
Joseph9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Ken did a great job showing up on time and super friendly. He took his time and did a FANTASTIC JOB!! I've had upholstery cleaners come before and rushed through things and didn't do a great job. Ken's work was amazing and I would highly recommend him to anyone.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning8$170–$334
Upholstery cleaning7$189–$359
Pet stain & odor removal6$139–$360
Area rug cleaning3$170–$447

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