Carpet cleaning service · Lincoln, NE · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Heaven's Best Carpet Cleaning Lincoln NE at a glance
Google reviewers rate Heaven's Best Carpet Cleaning five stars based on four hundred and seven reviews, with the owner responding to ninety-nine percent of comments. Customers frequently highlight punctuality, professional communication, and reasonable pricing for carpet, upholstery, and wood floor services. Recurring themes include the removal of pet and food stains, quick drying times, and courteous staff behavior. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 407 reviews (98% five-star).
Reviews on this page: 407 Google reviews (314 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 20, 2026.
Service: Move-In/Move-Out Cleaning Service serving Lincoln, Nebraska.
Data from Google, last updated October 25, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
This companyMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven's Best Carpet Cleaning Lincoln NE: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven's Best Carpet Cleaning Lincoln NE: 99/100 on this factor. Category median: 89.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven's Best Carpet Cleaning Lincoln NE: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Lincoln NE: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven's Best Carpet Cleaning Lincoln NE: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Lincoln NE: 100/100 on this factor. Category median: 78.A
100
Bar = this company · dark tick = category median.
Star ratings
407 Google reviews we collected
5.0of 5
5 stars39798%
4 stars92%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 314 written reviews
99%praise
Praise57399%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2536%
Reasonable4463%
Overpriced00%
Not sure11%
$337+37% vs typical move-in/move-out cleaning services
Middle half of what 59 customers paid ($247–$465) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16529%
Staff & attitude14425%
Speed & response10618%
Would recommend8314%
Price & value366%
Communication305%
Honesty & trust122%
What customers talk about
We read 314 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent job and great price for cleaning my carpets!”
“Chris and Scott so personable and fun to visit with when at our home.”
“They arrived promptly and our carpets look like new again.”
“We’ll absolutely continue using Heaven’s Best and would highly recommend them to anyone looking for carpet or upholstery cleaning in Lincoln!”
“They are reasonable, professional, and make my carpet look brand new.”
“They were friendly, fast, and took the time to explain everything.”
“It’s also just a pleasure dealing with genuinely nice people who clearly take pride in their work.”
People customers mention
Scott20 reviews
Shane18 reviews
Brody3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Heaven's Best Carpet Cleaning Lincoln NE for 5 kinds of job. Pick one to see what they paid and said.
Nathan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great customer service me and my wife we very please with the upholstery we had cleaned
JaneLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I trust Heaven’s Best. They are my go to for carpet and furniture cleaning. Shane is the best!
Ellen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Chris and Scott so personable and fun to visit with when at our home. Get to work, move small furniture, know their products, and we love the quick dry too!
Kristie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We have several pets, and I have used Heaven's Best Carpet Cleaning multiple times for different areas in our home, and they always do a spectacular job! They are reasonable, professional, and make my carpet look brand new. Will definitely use them for any future needs.
Joyce7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Heaven's Best Carpet Cleaning. Shane did an excellent job in my Condo.
holly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our carpet was well past due for a cleaning. The guys did a great job getting it looking nice again. Lots of stains they had to work on and they worked hard to get them out. Would recommend to anyone and will use them again.
Heaven's Best did an exceptional cleaning of our carpets. They arrived promptly and our carpets look like new again. They are respectful and courteous. I would recommend them for your next cleaning.
Response from the owner · 5 days ago
Mary Ann, we appreciate you taking the time to share such kind feedback. It means a lot to hear our team left your carpets looking like new and that they were respectful and courteous. Thank you for recommending us, we look forward to helping you again.
Alex Tipton11 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
We are very satisfied! They did exceptional work! Will hire them again!
Price assessment: Great price
Price: $450–500
Services: General carpet cleaning
Response from the owner · a week ago
Alex, thank you for the wonderful review. We’re thrilled the work met your expectations and appreciate that you’ll hire us again. We look forward to working with you in the future.
Nathan Root5 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Great customer service me and my wife we very please with the upholstery we had cleaned
Price assessment: Reasonable price
Price: $300–350
Services: Upholstery cleaning, General carpet cleaning
Response from the owner · 2 weeks ago
Thanks Nathan, we’re delighted you and your wife were happy with the upholstery cleaning. We appreciate you taking the time to share your feedback and your trust in us. We look forward to helping you again in the future.
Jane VoborilLocal Guide · 9 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
I trust Heaven’s Best. They are my go to for carpet and furniture cleaning. Shane is the best!
Price assessment: Great price
Price: $500+
Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 years ago
Jane, thank you the kind words. We appreciate you giving us the chance to serve you in your home. We look forward to the next opportunity to serve you again.
Ed Anderson14 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Excellent job and great price for cleaning my carpets!
Response from the owner · a month ago
Ed, thank you for the wonderful review! We’re glad the carpet cleaning and price met your expectations. We appreciate you sharing your experience and recommendation.
Craig Enders5 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Scott performed a miracle on my mom’s carpets, which were trashed with pet stains and hard wear. Great guy and amazing work. I can’t recommend him enough. A+++
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Thank you do much Craig for the review. We are glad that it went above your expectation. It was such a pleasure to serve your Mother!
Ellen Williams6 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Chris and Scott so personable and fun to visit with when at our home. Get to work, move small furniture, know their products, and we love the quick dry too!
Price assessment: Reasonable price
Price: $400–450
Services: Upholstery cleaning, General carpet cleaning
Response from the owner · 2 years ago
Thank you so much, Ellen, for your kind words! We're thrilled to hear that Chris and Scott were personable and enjoyable to have in your home. Our team takes pride in providing excellent service, and we're glad to hear that they were able to move your furniture and demonstrate their knowledge of our products. We're also happy that you appreciated the quick dry time. We appreciate your support and hope to serve you again in the future.
Pamela Sothan-RobbinsLocal Guide · 8 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Great job in getting the carpet cleaned. Friendly!
Price assessment: Reasonable price
Price: $450–500
Services: General carpet cleaning
Response from the owner · a month ago
Thank you, Pamela! We’re thrilled you were pleased with the carpet cleaning and found our team friendly. We appreciate your kind review and look forward to serving you again.
Kristie Strahm8 reviewsiTotal number of Google reviews Kristie has written across all businesses on Google Maps, not just this one.
We have several pets, and I have used Heaven's Best Carpet Cleaning multiple times for different areas in our home, and they always do a spectacular job! They are reasonable, professional, and make my carpet look brand new. Will definitely use them for any future needs.
Price assessment: Great price
Price: $250–300
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning, Pet stain & odor removal
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 3 years ago
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Heaven's Best Carpet Cleaning Lincoln NE and hope to see you again; take care!
Deana Forsgren5 reviewsiTotal number of Google reviews Deana has written across all businesses on Google Maps, not just this one.
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 4 years ago
Deana thank you for leaving us a rating about your experience. We are excited that you enjoyed it. We look forward to the next opportunity to serve you.
