Linda Parrick4 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbraham was great thanks sgain
- Price assessment: Reasonable price
- Price: $250–300
Heaven's Best Carpet Cleaning Long Beach CA
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#161 of 245 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 34%
4.9 ★★★★★ 337 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$233typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Heaven's Best Carpet Cleaning Long Beach CA at a glance
Google reviewers rate the business 4.9 out of 5 based on 337 reviews, noting that the owner responds to 97% of feedback. Customers frequently praise the team for punctuality, professional communication, and reasonable pricing, while highlighting thorough results on carpets and upholstery. Positive comments often mention quick drying times and effective stain removal. However, some lower-rated reviews criticize the cleaning method for leaving excessive moisture or failing to remove dirt effectively, and one customer reported that wool rugs developed spotting stains despite a re-cleaning attempt.
- Google rating: 4.9 out of 5 from 337 reviews (96% five-star).
- Reviews on this page: 337 Google reviews (296 with written comments, 6 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 31, 2026.
- Service: Carpet Cleaning serving Long Beach, California.
Data from Google, last updated November 8, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven's Best Carpet Cleaning Long Beach CA: 93/100 on this factor. Category median: 96.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA: 93/100 on this factor. Category median: 96.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven's Best Carpet Cleaning Long Beach CA: 87/100 on this factor. Category median: 99.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven's Best Carpet Cleaning Long Beach CA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
337 Google reviews we collected
- 5 stars32296%
- 4 stars82%
- 3 stars21%
- 2 stars00%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 296 written reviews
- Praise55299%
- Complaints61%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price626%
- Reasonable1565%
- Overpriced00%
- Not sure29%
$233-16% vs typical carpet cleaning
Middle half of what 12 customers paid ($175–$298) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14626%
- Quality & results14326%
- Speed & response11420%
- Would recommend6712%
- Price & value529%
- Communication275%
- Honesty & trust92%
What customers talk about
We read 296 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Martin was professional, very thorough, and made sure to reach all the corners and crevices in my home.”
“They were reasonably priced, and their tech, Martin, did an excellent job cleaning my cream/white carpet.”
“My carpet cleaner (I'm terrible remembering names) was awesome!”
“They responded almost immediately, were able to accommodate my time window and finished in record time leaving my carpet beautifully clean and smelling amazing.”
“Heaven’s Carpet Cleaning exceeded my expectations, and I highly recommend their service.”
“They were efficient, did a fantastic job and charged a fair price!”
“A total rip off and possible permanent damage to the carpet.”
“He took the time to explain the process, treated my home with care, and worked hard to make sure the carpet looked its absolute best.”
“If you’re looking for an honest, reliable, and highly skilled carpet cleaning company, I highly recommend Heaven’s Best.”
People customers mention
- Dan 25 reviews
- Martin 13 reviews
- Steven 9 reviews
- Robert 5 reviews
- Justin 4 reviews
- Child 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Heaven's Best Carpet Cleaning Long Beach CA for 5 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Juliet9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great attention to detail, spent time doing the job professionally and thoroughly and offered suggestions! Fantastic work. thank you
Paid $350–400Reasonable price
LorraineLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Booking appointment was easy thank you Daniel. Martin was my technician, he called prior to coming, understood my issues with carpet and was able to lift most stains. Happy with results and easy pay.
Paid $100–150Reasonable price
Kathleen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Heavens best did a very good job cleaning my sofa and chair upholstery. It’s like having new furniture! And it was reasonably priced. Highly recommend!
Paid $150–200Reasonable price
DianaLocal Guide · 221 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Professional and quick service.Great personality from Robert. And reasonable price. I will use them again.
Paid $200–250Reasonable price
Anita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I’ve used Heaven’s Best for over 10 years now and their work is always thorough, tidy & their technicians are ALWAYS professional! I highly recommend them!
Paid $100–150Great price
Andee16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Martin was very efficient and detail oriented- he was also helpful moving carpets around to clean them the floors. Did a great job on the carpet and floors
Paid $450–500Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 49 | $170–$340 |
| Area rug cleaning | 26 | $176–$453 |
| Upholstery cleaning | 21 | $189–$377 |
| Pet stain & odor removal | 18 | $153–$366 |
| Carpet steam cleaning | 9 | $170–$371 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 337 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Cyndi Luas4 reviewsTotal number of Google reviews Cyndi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am very pleased with Heaven’s Best Carpet Cleaning service. They were reasonably priced, and their tech, Martin, did an excellent job cleaning my cream/white carpet. Martin was professional, very thorough, and made sure to reach all the corners and crevices in my home. I was pleasantly surprised that he was able to remove all the stains, and my place now looks and smells amazing. Heaven’s Carpet Cleaning exceeded my expectations, and I highly recommend their service.
Response from the owner · a month ago
Thank you for sharing your wonderful feedback, Cyndi. We’re delighted to hear that Martin provided professional and thorough service, reaching the corners and crevices while removing the stains from your cream and white carpet. It’s fantastic to know that your home looks and smells amazing, and we truly appreciate your recommendation.
Juliet Little9 reviewsTotal number of Google reviews Juliet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat attention to detail, spent time doing the job professionally and thoroughly and offered suggestions! Fantastic work. thank you
- Price assessment: Reasonable price
- Price: $350–400
Response from the owner · a month ago
Thank you for sharing your wonderful feedback, Juliet. We’re delighted to hear that you appreciated our attention to detail, professionalism, thorough work, and helpful suggestions. Your kind words mean a great deal to us.
Trudy's Hallmark #1222 reviewsTotal number of Google reviews Trudy's has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very Flexible on the schedule and did an amazing Job, We would definitely recommend
- Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for sharing your wonderful feedback, Trudy’s Hallmark #122. We’re glad we could accommodate your schedule and that you were pleased with the results. Your recommendation means a great deal to us.
Lorraine OrtizLocal Guide · 16 reviewsTotal number of Google reviews Lorraine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBooking appointment was easy thank you Daniel. Martin was my technician, he called prior to coming, understood my issues with carpet and was able to lift most stains. Happy with results and easy pay.
- Price assessment: Reasonable price
- Price: $100–150
Response from the owner · a month ago
Thank you for sharing your wonderful feedback, Lorraine. We’re glad to hear that scheduling was easy, Martin communicated before arriving, and he was able to lift most of the stains while addressing your carpet concerns. It’s great to know you’re happy with the results and found payment easy.
Pablo Santos3 reviewsTotal number of Google reviews Pablo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery quick and professional. I would work with them again!
- Price assessment: Not sure
- Price: $300–350
Response from the owner · a month ago
Thank you for sharing your feedback, Pablo. It’s wonderful to hear that you found the service quick and professional. Your willingness to work with us again is truly appreciated.
Iram Zia4 reviewsTotal number of Google reviews Iram has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLoved working with this company. They responded almost immediately, were able to accommodate my time window and finished in record time leaving my carpet beautifully clean and smelling amazing. Will definitely use them again! Oh, and they were priced very competitively too!
Response from the owner · 2 months ago
Thank you so much for sharing your wonderful experience. It’s fantastic to hear that you appreciated the quick response, convenient scheduling, and the fresh, clean results. Your kind words about our pricing and service mean a lot. Looking forward to welcoming you again whenever you need us!
Kathleen Trinque7 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHeavens best did a very good job cleaning my sofa and chair upholstery. It’s like having new furniture! And it was reasonably priced. Highly recommend!
- Price assessment: Reasonable price
- Price: $150–200
Response from the owner · 2 months ago
Thank you for sharing your wonderful feedback, Kathleen. It’s great to hear that you’re enjoying your freshly cleaned sofa and chair and that you found the service to be a good value. Your recommendation means a lot and is truly appreciated.
Diana McDonaldLocal Guide · 221 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional and quick service.Great personality from Robert. And reasonable price. I will use them again.
- Price assessment: Reasonable price
- Price: $200–250
Response from the owner · 2 months ago
Thank you so much for sharing your experience, Diana. We're delighted to hear you appreciated Robert's professionalism, efficiency, and friendly attitude, as well as our pricing. Your kind words mean a lot to our team.
CynC7 reviewsTotal number of Google reviews CynC has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI'm a realtor about to list a unit. A very sticky residue was left on the tile floor after removing several rugs. No solvent Martin had on the truck was working. He went out and bought an industrial cleaner that finally removed the residue. It was labor intensive on a very hot day in an uncomfortably hot condo. Martin at Heaven's Best Carpet Cleaning was my hero for the day!!! By the way, he also did a great job cleaning the carpets in 2 bedrooms.
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for sharing your experience and for highlighting Martin’s dedication and hard work. Tackling tough jobs—especially in challenging conditions—can make a huge difference, and it’s wonderful to hear he was able to help prepare your listing. We truly appreciate your kind words and are glad you were happy with both the tile and carpet cleaning results.
Heaven's Best Carpet Cleaning Long Beach CA on Google Maps →
Business details
- Phone: (562) 426-6174
- Website: longbeachca.heavensbest.com
- Service area: Long Beach, CA