Carpet cleaning service · Long Beach, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★677 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$337typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight punctual pickup and delivery services, thorough cleaning results for rugs and carpets, and responsive communication regarding scheduling and pricing. The business is noted for its flexibility in accommodating client schedules and providing detailed explanations about rug care. One criticism mentions a discrepancy between promised furniture moving services and actual on-site execution, along with concerns about staff politeness during the job.
Google rating: 5.0 out of 5 from 677 reviews (99% five-star).
Reviews on this page: 677 Google reviews (572 with written comments, 31 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 2, 2026.
Service: Carpet Cleaning serving Long Beach, California.
Data from Google, last updated November 8, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rug'it Cleaning & Replacement: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rug'it Cleaning & Replacement: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rug'it Cleaning & Replacement: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rug'it Cleaning & Replacement: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
677 Google reviews we collected
5.0of 5
5 stars66799%
4 stars91%
3 stars00%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 572 written reviews
99%praise
Praise1,12799%
Complaints141%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2226%
Reasonable5867%
Overpriced11%
Not sure56%
$337+22% vs typical carpet cleaning
Middle half of what 68 customers paid ($253–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results28125%
Staff & attitude25923%
Speed & response19717%
Would recommend17115%
Price & value1079%
Communication646%
Honesty & trust625%
What customers talk about
We read 572 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an excellent job with my inexpensive area rugs that had never had a professional rug cleaning before.”
“This was further worsened by a poor job cleaning them.”
“They communication, pick up and drop off service was all very professional.”
“They arrived on time to pick up the rugs and also when they returned them.”
“I would definitely recommend them and use them again.”
“I can not recommend this business enough.”
“Rug'it will professionally and properly clean your rug for a reasonable price.”
“Isaac and Marie were friendly and professional, and provided excellent communication and outstanding customer service.”
“We couldn’t have chosen a more trustworthy place with in-house service to clean our rug.”
People customers mention
Isaac57 reviews
Issac13 reviews
Rugit6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rug'it Cleaning & Replacement for 6 kinds of job. Pick one to see what they paid and said.
DDenise7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Communication with this company was great. They arrived on time to pick up the rugs and also when they returned them. They did an excellent job with my inexpensive area rugs that had never had a professional rug cleaning before. They now look and feel like new.
Paid $150–200Reasonable priceArea rug cleaning
YYvonne8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
The The service was remarkable. When they finished, it looked like the house and all brand new carpeting. They were efficient and thorough, repeating my chairs and sofa as well as the rugs.
Paid $500+Reasonable priceCarpet steam cleaning
AAllison8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We had a fantastic experience getting our couches and rugs cleaned. Isaac took one of our wool rugs to clean offsite and it looks brand new. He was super knowledgeable and gave me some great tips as well. I will definitely use them again in the future and would recommend them to anyone!
Eevelyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
A good friend highly recommended Rug't for rug cleaning and so I had my rugs done last year, and the work was very good. I was very happy to get an email from Rug'it that they do tile cleaning and sealing as I had been trying to find someone to do my kitchen and bathooms. Isaac arrived on time and advised me about…
WWendyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
I had purchased a long runner rug at an estate sale that was absolutely FILTHY, but I had hopes that it could be cleaned sufficiently to be of use. Rug'it spent extra labor cleaning it and I am happy with the results. I have never been disappointed in their neighborly customer service.
Paid $100–150Reasonable priceArea rug cleaning
SSophia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Isaac did a wonderful job at the home. Took care of white carpet stains from rainstorm, from doggie pee, and basically got the place looking sparkling. I couldn’t ask for better service. Great job, always!
Communication with this company was great. They arrived on time to pick up the rugs and also when they returned them. They did an excellent job with my inexpensive area rugs that had never had a professional rug cleaning before. They now look and feel like new.
Price assessment: Reasonable price
Price: $150–200
Services: Area rug cleaning
Response from the owner · 4 days ago
Thank you Denise for the five star review -- it's always our pleasure meeting new neighbors and bringing back your rug's beauty. We're your local Long Beach expert -- we clean and replace - carpet & flooring. Here to help.
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Cindy Perez1 reviewiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
I am so happy that I came across this amazing family owned and operated business. Rug’it did an amazing job cleaning our giant rug that I was just ready to throw out. It now looks (and smells) brand new. I couldn’t be more pleased with the results. Plus, they have great customer service. They communication, pick up and drop off service was all very professional. I would definitely recommend them and use them again.
Services: Carpet steam cleaning
Response from the owner · 4 days ago
Thank you Cindy for trusting in us to be of service to your classroom's needs. We are here to help - local and trusted - carpet & flooring experts. We look forward to being of service again -- 6 month check-up :-)
Y
Yvonne Mallory8 reviewsiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
The The service was remarkable. When they finished, it looked like the house and all brand new carpeting. They were efficient and thorough, repeating my chairs and sofa as well as the rugs.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · Edited 3 days ago
Thank you Yvonne for taking the time to write us a five star review for your long beach carpet cleaning service. We've been in business for over 15 years and enjoy knowing we left you happy with your carpet cleaning, upholstery and rug cleaning. We're in business because of you and ppreciate you helping your neighbors find us! Happy Fall Cleaning!
A
Allison Sharamitaro8 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
We had a fantastic experience getting our couches and rugs cleaned. Isaac took one of our wool rugs to clean offsite and it looks brand new. He was super knowledgeable and gave me some great tips as well. I will definitely use them again in the future and would recommend them to anyone!
Thank you Allison for taking the time to write us a review! We love bringing new life to your upholstery and wool shag rug. Your loyalty means to the world to us. Thank you for trusting in us to be of service again. Here to help.
G
Gary & Loretta HymelLocal Guide · 25 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
What a great company! Rug'it will professionally and properly clean your rug for a reasonable price. Isaac and Marie were friendly and professional, and provided excellent communication and outstanding customer service. They did a fantastic job of getting out the ground-in stains on the traffic pattern side of our cream-colored area rug. Because of their own personal high standard of pride in their workmanship, I realized that they had performed a second cleaning to assure that all the discolorations and stains were gone, and to make sure they did the best job possible for the customer. We picked up our clean, fresh, now beautiful rug, and were very pleased with the like-new condition, and appreciated the excellent “above and beyond” customer service. We couldn’t have chosen a more trustworthy place with in-house service to clean our rug. Highly recommend AA++, a very positive experience!
Response from the owner · a week ago
Thank you so much for taking the time to write us a five star review -- we are in business because of our customers and love knowing we left you happy! We've been in business for over 15 years and truly brings us joy to bring new life to an item we clean. Whether it's carpet, upholstery or rug cleaning - we're here to help! Your review helps your Long Beach, Lakewood and beyond find us. Thanks again, till next time...Happy Fall Cleaning!
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evelyn nall1 reviewiTotal number of Google reviews evelyn has written across all businesses on Google Maps, not just this one.
A good friend highly recommended Rug't for rug cleaning and so I had my rugs done last year, and the work was very good. I was very happy to get an email from Rug'it that they do tile cleaning and sealing as I had been trying to find someone to do my kitchen and bathooms. Isaac arrived on time and advised me about the work he would do and areas that actually did not need his work. He worked quickly, was neat, and I am very pleased with the way the tile floors turned out. I highly recommend Rug'it and Isaac for carpet,rugs and tile.
Price assessment: Reasonable price
Price: $500+
Services: Upholstery cleaning, Area rug cleaning
Response from the owner · Edited 4 days ago
We value your time and glad to be of service again. We're always happy to see a customer return to us for their next home project. Tile & grout tends to lose its luster and grout starts to pick up soils including the soap/cleaning product residue used over time. We recommend to professionally clean every couple years depending on foot traffic/wear. Love knowing we left you happy! Thank you Evelyn for taking the time to write us a five star review for your home service. Here when you need us. We clean and replace - carpet & flooring!
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DJ StansfieldLocal Guide · 76 reviewsiTotal number of Google reviews DJ has written across all businesses on Google Maps, not just this one.
Great job, fast service. Friendly staff. Cleaned 2 area rugs 10' x 13', is so much better to have them taken away and cleaned at their plant
Response from the owner · 2 weeks ago
We love meeting our neighbors and new rugs. Thank you DJ for the opportunity to be of service. We agree, unlike other carpet cleaners we also have a full rug wash facility to provide the best rug cleaning possible. We don't just clean the surface, we give your rug a bath to remove as much soiling as possible. Your review helps your neighbors find us, thanks again and till next time. Happy Fall Cleaning!
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Maxine Hunter3 reviewsiTotal number of Google reviews Maxine has written across all businesses on Google Maps, not just this one.
Rug’It is excellent! We used their area rug cleaning service with pick up and delivery. They are very knowledgeable about types of the rugs, what they are made of and they know exactly how to clean them. We had 8 rugs that needed cleaning. They told us upfront which had the possibility of colors bleeding. We decided to clean only 6. My point is that they didn’t push to take all the rugs even though that was not to their benefit financially. All 6 rugs they cleaned for us came out like brand new. They communicated every step of the process. One rug needed cleaning twice but they didn’t charge extra. They communicated it so we know that there will be a delay in returning the rugs because of that. Their pick up and delivery was also fantastic experience. Price was very reasonable. Highly highly recommend their services.
Response from the owner · 3 weeks ago
Thank you Maxine for taking the time to write us a review. We believe it's important to be honest and do right by our clients. As an eco-friendly company, we take pride in our work and extending the life of the items we clean whether it's a rug, carpet or upholstery. We have over 15 years of experience and love meeting new rugs. Thanks again, the best compliment is a referral and truly appreciate your feedback and five star review. It helps your neighbors find us.
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Roberta Allsop6 reviewsiTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
Isaac and team did an excellent job on picking up my rugs for cleaning and reinstalling them. They look amazing and I’m very happy with them. Would highly recommend this company for your rug cleaning needs.
Response from the owner · 3 weeks ago
Thank you Roberta for the opportunity to be of service and five star review! We love knowing we left you happy with cleaning and rug placement. Your review helps your neighbors find us for their carpet, rug and flooring needs. Here to help.
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Paul Labita3 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Such a great experience - they were friendly and very accommodating. And they did a great job with my rug!
Services: General carpet cleaning
Response from the owner · 3 weeks ago
Thank you Paul for your patience and taking the time to write us a review. Specialty rugs is our jam and love meeting new rugs. We appreciate the opportunity to be of service. Here to help.
