Experts Reviews · Company report
Heaven's Best Carpet Cleaning Long Beach CA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Heaven's Best Carpet Cleaning Long Beach CA

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #161Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 337 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven's Best Carpet Cleaning Long Beach CA is better than 87% of carpet cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Heaven's Best Carpet Cleaning Long Beach CA for 5 kinds of job.

Heaven's Best Carpet Cleaning Long Beach CA for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#142 / 157

All 26 Google reviews tagged “Area rug cleaning” · showing 20

BBAR10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Punctuality and professionalism. I like the service offered by Heaven Best Carpet since the carpet is not soaked with water and thus dries faster, but above all that the carpet is quite clean

Upholstery cleaningPet stain & odor removalArea rug cleaning+ Quality+ Professionalism+ Value
HelenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We've been more than satisfied with this company for a few years now and they never disappoint. Always a top notch job. We love that the carpet is not soppy wet upon completion!! Professional hard working employees work here!! Thanks for all that you do!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

2nd time with this company. Extremely happy with the job. We will definitely use them again and I recommend their services!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Sophia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for doing a great job on my area rugs and couch. I will definitely use your services again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Esther7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great job! Will most definitely use them again.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
addie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Second time working with Heaven's best and I am just as pleased as the first time. Will continue to work with them for all of my carpet cleaning needs in the future.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Value
Deby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I went with Heaven's Best because they had quick availability and great reviews. I'm happy I did it! They were on time and very professional. My area rugs look great and so does my couch!! Will definitely use them again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Bri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I couldn't believe it was so easy to get good carpet/rug cleaning. I set the appointment and they showed up on time. They were polite, professional and very good at their job. I will be using Heaven's Best again!

Area rug cleaning+ Punctuality+ Quality+ Professionalism
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

We had all carpets and wool rugs cleaned. Carpets turned out fine but our rugs ended up with spotting stains all over them. They came back to re shampoo the wool rugs but the spots still remain. Obviously unhappy with the end results.

Area rug cleaningGeneral carpet cleaning
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Heavens Best Employee was professional and went beyond the call of duty. We have two cats, a dog, and white carpeting throughout our home. You can imagine the stains. Also, we'd recently had Covid and wanted to rid our home of germs. The HB guy worked for five hours. Now our Carpeting looks great. Prior to his…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job on my area rug. Looks as good as new. The staff was courteous and efficient too.

Area rug cleaning
CarlyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called a few different companies. They had the best price and we were happy with the job that they did. Our rugs and couch look great!

Area rug cleaningUpholstery cleaning+ Quality+ Value
BruceLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Wow! I thought the carpet in my boat could not be cleaned, but I decided to give Heaven's Best a chance. Joe made it look brand new! It was a difficult job, working on a boat with lots of steps and small spaces but somehow he made it all look amazing. Also it was great to work with Dan to set it up and follow up! Thanks again!

Area rug cleaning
K1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a great job getting stains out of my linen dining chairs. Also the couch looks like new. Even the rug looks good. They were on time, very respectful and careful with the wood floors. Minimal smell to cleaning fluid and it was gone within 24 hours. I'd use them again no question.

Area rug cleaningUpholstery cleaning
Lori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I chose Heaven's Best based on positive reviews. It was so easy to book an appointment online, specifying just what I needed cleaned - some badly soiled carpet that my dog had destroyed. I received a quote before making the appointment - and ultimately, paid exactly what I was quoted. Joe and Eddie performed the…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Really impressed on all levels. Super thorough, on time, professional. One of the best service providers of any kind we've had at our home.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Julieta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fast friendly service!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Genelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Heaven's Best has cleaned carpets here several times & I have been very pleased. They are conscientious & always do a fine job.

Area rug cleaningGeneral carpet cleaning
Cheryl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The service was excellent. On-time, professional and quick. The quality was great. I am very happy. They cleaned my grout in addition to the carpet and it looks very nice.

Area rug cleaningGeneral carpet cleaningService not listed
Genevieve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Extremely personable and efficient young man did terrific job. Rug looks new

Area rug cleaningPet stain & odor removal

Show more area rug cleaning reviews (6 more) →

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 65%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning49$170–$340
Area rug cleaning26$176–$453
Upholstery cleaning21$189–$377
Pet stain & odor removal18$153–$366
Carpet steam cleaning9$170–$371

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