Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Heaven's Best Carpet Cleaning Long Beach CA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Heaven's Best Carpet Cleaning Long Beach CA

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #161Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 337 Google reviews

📞 Call (562) 426-6174Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven's Best Carpet Cleaning Long Beach CA is better than 87% of carpet cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Heaven's Best Carpet Cleaning Long Beach CA for 5 kinds of job.

Heaven's Best Carpet Cleaning Long Beach CA for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#96 / 140
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Carpet steam cleaning”

Adrienne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always an excellent job. The best I have ever had.

Reasonable priceCarpet steam cleaning
HilaryLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Martin did an excellent job. We are elderly and my husband uses a walker. He did our living room and two bedrooms. All have white carpet which has been in our condo since 2009. It looked very nice when he was finished. He was personable. He left the carpets very dry. We have used Heavens Best for a few years.

Paid $250–300Reasonable priceCarpet steam cleaning
Carol10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very easy to work with. Gave me a fair price. They were on time, professional and did a great job. Thank you! C Ehrke

Great priceCarpet steam cleaning
PatriciaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been using Heaven's Best for years now and they are great. Great staff who are mindful of your home environment. Carpet always looks great. Highly recommend.

Great priceCarpet steam cleaning
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very happy with the cleaning of our master and guest bedrooms. The nap had become pretty flat, but the gentleman racked it gently after he finished cleaning it and it looks like new again. I would highly recommend Heaven's Best.

Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Joel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin is amazing! Love this company!

Not sureCarpet steam cleaning
StacybuggLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

MIRACLE WORKER!!! Steve was amazing, I still can't believe how great the carpet looks!! Thank you Highly recommend and will use again!!!

Great priceCarpet steam cleaning
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Martin is best

Reasonable priceCarpet steam cleaning
HelenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We've been more than satisfied with this company for a few years now and they never disappoint. Always a top notch job. We love that the carpet is not soppy wet upon completion!! Professional hard working employees work here!! Thanks for all that you do!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 65%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning49$170–$340
Area rug cleaning26$176–$453
Upholstery cleaning21$189–$377
Pet stain & odor removal18$153–$366
Carpet steam cleaning9$170–$371

Compare with

A1 Pro Cleaning - Carpet & Upholstery Cleaning logoA1 Pro Cleaning - Carpet & Upholstery CleaningExperts Score 100Long Beach · 5.00★Chem-Dry of Huntington Beach logoChem-Dry of Huntington BeachExperts Score 98Long Beach · 4.97★Rug'it Cleaning & Replacement logoRug'it Cleaning & ReplacementExperts Score 98Long Beach · 4.98★