Experts Reviews · Company report
Heaven's Best Carpet Cleaning Long Beach CA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Heaven's Best Carpet Cleaning Long Beach CA

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #161Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 337 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven's Best Carpet Cleaning Long Beach CA is better than 87% of carpet cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Heaven's Best Carpet Cleaning Long Beach CA for 5 kinds of job.

Heaven's Best Carpet Cleaning Long Beach CA for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#171 / 180
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “General carpet cleaning”

Dave11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We were very pleased with the work done by the young man(Steve?) He had done our house before and he is a very hard worker. This time was no different, he got right to work and it looked wonderful when he finished.

General carpet cleaning
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very happy with the cleaning of our master and guest bedrooms. The nap had become pretty flat, but the gentleman racked it gently after he finished cleaning it and it looks like new again. I would highly recommend Heaven's Best.

Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Esther1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have used this company numerous times. I am never disappointed. They do a great job. They are very professional and friendly. Also very reasonable in price.

Reasonable priceGeneral carpet cleaning
Phaedra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great work everytime and great customer service

General carpet cleaningPet stain & odor removal
cathyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Roberto did fantastic job on my filthy carpets today! They look brand new!!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
HelenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We've been more than satisfied with this company for a few years now and they never disappoint. Always a top notch job. We love that the carpet is not soppy wet upon completion!! Professional hard working employees work here!! Thanks for all that you do!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Terri16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased with this service as well reasonably priced Would definitely recommend.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called to schedule an appointment and talked to a real person, set it up easily. They showed up promptly and did an excellent job. Friendly, on ime, and professional.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
ToddLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David iwas great he was prompt, did a wonderful job and was very kind!!

General carpet cleaning
Patricia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Another excellent job cleaning my carpets, which were overdue for a cleaning. Thank you Steve and David!

General carpet cleaning
Kathie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super job - prompt, professional, friendly!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
YuritziLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Heaven's Best are the best and reasonably priced! This is our second time using them and we are beyond happy with their work! Definitely our go-to guys for any carpet/upholstery cleaning needs. Thank you guys!!

General carpet cleaning
addie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Second time working with Heaven's best and I am just as pleased as the first time. Will continue to work with them for all of my carpet cleaning needs in the future.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Value
TylerLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service. Steven was super friendly, understanding and accommodating. Cleaning was quick and easy, and only took an hour or so to dry. Steven was able to show up early due to a cancellation, which was awesome. No complaints, highly recommend.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Robert did a wonderful job. I was surprised he was able to remove ALL the stains. We are very happy with the result. Robert is friendly and professional.

General carpet cleaning+ Quality
Debi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

Website quote not accurate and more expensive than most, 2 1/2 hours late, on the website and the side of the van it states 1 hour drying. It has been over 4 hours nothing is dry and sone areas are so wet it's as if we had a flood. We've been mopping up water for an hour and 6 rolls of paper towels and it's still so…

General carpet cleaning− Responsiveness− Punctuality
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

We had all carpets and wool rugs cleaned. Carpets turned out fine but our rugs ended up with spotting stains all over them. They came back to re shampoo the wool rugs but the spots still remain. Obviously unhappy with the end results.

Area rug cleaningGeneral carpet cleaning
Vivian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technician was very professional, on time and did a great job.

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Heavens Best Employee was professional and went beyond the call of duty. We have two cats, a dog, and white carpeting throughout our home. You can imagine the stains. Also, we'd recently had Covid and wanted to rid our home of germs. The HB guy worked for five hours. Now our Carpeting looks great. Prior to his…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

2nd time using this company, always on time, professional and does a good job. Would definitely recommend.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
MaxLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Martin did an amazing job cleaning our carpets. The carpets were very dirty and he brought them back to life. We had an odor that had returned after the cleaning and Dan took care of us. Martin came back and deodorized the area in question. Thank you Dan and Martin for the amazing service. I will definitely call you guys again for the next cleaning.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very efficient and clean was done fast, easy and the results were amazing. Rodrigo the representative left the carpets looking brand new!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Terri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Martin cleaned my carpet and sofa. He did an amazing job and is always very professional! I absolutely love Heaven’s Best!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ted5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We had a pleasant experience with our carpet cleaning. It looks and smells great.

General carpet cleaning+ Punctuality+ Quality+ Value
Lori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I chose Heaven's Best based on positive reviews. It was so easy to book an appointment online, specifying just what I needed cleaned - some badly soiled carpet that my dog had destroyed. I received a quote before making the appointment - and ultimately, paid exactly what I was quoted. Joe and Eddie performed the…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Really impressed on all levels. Super thorough, on time, professional. One of the best service providers of any kind we've had at our home.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
TinaLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and was able to work us in same day. Martin called half an hour before arriving to make sure we were available. Carpets look excellent. Will definitely recommend and will use again. Thank you!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Beverly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was very pleased with the job Joe Lopez did. He handled himself in a professional manner and made my carpet look brand new. I am happy with Heaven’s Best Carpet Cleaning and I would recommend it to my friend’s and family.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joe was our technician. He did an incredible job. Highly recommend Joe and Heaven's Best

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Genelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Heaven's Best has cleaned carpets here several times & I have been very pleased. They are conscientious & always do a fine job.

Area rug cleaningGeneral carpet cleaning
Cheryl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The service was excellent. On-time, professional and quick. The quality was great. I am very happy. They cleaned my grout in addition to the carpet and it looks very nice.

Area rug cleaningGeneral carpet cleaningService not listed
Anonaeon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very friendly, efficient and thorough - they will definitely be my first choice when I need these services again!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Angie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I used this company for the first time yesterday's. Lucas came out and did an amazing job getting all the tough stains out of the carpet. He was very professional and really nice. I will definitely be using this company again!!

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism
KellieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We cannot say enough great things about this company. Very professional, polite, on time and very clean. We have used other major companies in the past but will never go back.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joe was amazing. I hope he took before and after pictures. Ask for Joe.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Professionalism
Adri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We are a business office location and needed a quick carpet job for one of our 10'x12' offices. Had horrible coffee and traffic stains. All clean within an hour! We could even walk on it! Joe Lopez is who I worked with and I just loved his professionalism. Great communication and even called to ask if I wouldn't…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

Martin was the professional that cleaned my carpet. He was on time, explained what he would be doing, friendly, efficient, neat and did a great job. I would highly recommend him and Heaven Cleaners to everyone.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Rating only, no written review.

General carpet cleaning+ Professionalism+ Value
Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
JoelleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Marshall5 years ago★★★★★

Rating only, no written review.

General carpet cleaning
Elle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaning
Shelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Paula14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Quality
Megan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
raizelm2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 65%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning49$170–$340
Area rug cleaning26$176–$453
Upholstery cleaning21$189–$377
Pet stain & odor removal18$153–$366
Carpet steam cleaning9$170–$371

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