Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Heaven's Best Carpet Cleaning Long Beach CA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Heaven's Best Carpet Cleaning Long Beach CA

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #161Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 337 Google reviews

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Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven's Best Carpet Cleaning Long Beach CA is better than 87% of carpet cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Heaven's Best Carpet Cleaning Long Beach CA for 5 kinds of job.

Heaven's Best Carpet Cleaning Long Beach CA for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#86 / 167

All 18 Google reviews tagged “Pet stain & odor removal”

BBAR10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Punctuality and professionalism. I like the service offered by Heaven Best Carpet since the carpet is not soaked with water and thus dries faster, but above all that the carpet is quite clean

Upholstery cleaningPet stain & odor removalArea rug cleaning+ Quality+ Professionalism+ Value
Phaedra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great work everytime and great customer service

General carpet cleaningPet stain & odor removal
Esther7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great job! Will most definitely use them again.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Heavens Best Employee was professional and went beyond the call of duty. We have two cats, a dog, and white carpeting throughout our home. You can imagine the stains. Also, we'd recently had Covid and wanted to rid our home of germs. The HB guy worked for five hours. Now our Carpeting looks great. Prior to his…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MaxLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Martin did an amazing job cleaning our carpets. The carpets were very dirty and he brought them back to life. We had an odor that had returned after the cleaning and Dan took care of us. Martin came back and deodorized the area in question. Thank you Dan and Martin for the amazing service. I will definitely call you guys again for the next cleaning.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Terri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Martin cleaned my carpet and sofa. He did an amazing job and is always very professional! I absolutely love Heaven’s Best!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I chose Heaven's Best based on positive reviews. It was so easy to book an appointment online, specifying just what I needed cleaned - some badly soiled carpet that my dog had destroyed. I received a quote before making the appointment - and ultimately, paid exactly what I was quoted. Joe and Eddie performed the…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Really impressed on all levels. Super thorough, on time, professional. One of the best service providers of any kind we've had at our home.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
TinaLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and was able to work us in same day. Martin called half an hour before arriving to make sure we were available. Carpets look excellent. Will definitely recommend and will use again. Thank you!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joe was our technician. He did an incredible job. Highly recommend Joe and Heaven's Best

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Anonaeon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very friendly, efficient and thorough - they will definitely be my first choice when I need these services again!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Garrett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called for a quote and they came two days later. Lucas was great and very professional. Our couch was about two years old with some mild pet stains and dirt. The couch looks and feels brand new. Thanks!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Genevieve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Extremely personable and efficient young man did terrific job. Rug looks new

Area rug cleaningPet stain & odor removal
Angie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I used this company for the first time yesterday's. Lucas came out and did an amazing job getting all the tough stains out of the carpet. He was very professional and really nice. I will definitely be using this company again!!

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joe was amazing. I hope he took before and after pictures. Ask for Joe.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Professionalism
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Shelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 65%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning49$170–$340
Area rug cleaning26$176–$453
Upholstery cleaning21$189–$377
Pet stain & odor removal18$153–$366
Carpet steam cleaning9$170–$371

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