Experts Reviews · Company report
Heaven's Best Carpet Cleaning Long Beach CA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Heaven's Best Carpet Cleaning Long Beach CA

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #161Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 337 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 93% of carpet cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven's Best Carpet Cleaning Long Beach CA is better than 87% of carpet cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven's Best Carpet Cleaning Long Beach CA is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Heaven's Best Carpet Cleaning Long Beach CA for 5 kinds of job.

Heaven's Best Carpet Cleaning Long Beach CA for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#91 / 164

All 21 Google reviews tagged “Upholstery cleaning”

BBAR10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Punctuality and professionalism. I like the service offered by Heaven Best Carpet since the carpet is not soaked with water and thus dries faster, but above all that the carpet is quite clean

Upholstery cleaningPet stain & odor removalArea rug cleaning+ Quality+ Professionalism+ Value
GregLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service!

Upholstery cleaning
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

2nd time with this company. Extremely happy with the job. We will definitely use them again and I recommend their services!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Sophia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for doing a great job on my area rugs and couch. I will definitely use your services again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Esther7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great job! Will most definitely use them again.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Deby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I went with Heaven's Best because they had quick availability and great reviews. I'm happy I did it! They were on time and very professional. My area rugs look great and so does my couch!! Will definitely use them again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jitesh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Did a thorough job on my coach and made it look and feel Nice and clean.

Upholstery cleaning
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

He was on time and the service was good. Clean up was done before leaving.

Upholstery cleaning+ Punctuality
CarlyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called a few different companies. They had the best price and we were happy with the job that they did. Our rugs and couch look great!

Area rug cleaningUpholstery cleaning+ Quality+ Value
nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

2nd time using this company, always on time, professional and does a good job. Would definitely recommend.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
AnitaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technician was very friendly and professional. Appointment set-up and payment easy and convenient. Would definitely use their services again.

Upholstery cleaning+ Punctuality+ Professionalism+ Value
Terri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Martin cleaned my carpet and sofa. He did an amazing job and is always very professional! I absolutely love Heaven’s Best!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Veronica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is the second time I've used Heaven's Best and it is the BEST!!!! My white dining chairs look brand new thanks to Dan! I will continue to use them for all my other cleaning problems! Absolutely the BEST!

Upholstery cleaning
K1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a great job getting stains out of my linen dining chairs. Also the couch looks like new. Even the rug looks good. They were on time, very respectful and careful with the wood floors. Minimal smell to cleaning fluid and it was gone within 24 hours. I'd use them again no question.

Area rug cleaningUpholstery cleaning
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Really impressed on all levels. Super thorough, on time, professional. One of the best service providers of any kind we've had at our home.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Garrett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called for a quote and they came two days later. Lucas was great and very professional. Our couch was about two years old with some mild pet stains and dirt. The couch looks and feels brand new. Thanks!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AalokLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaningMattress cleaning+ Punctuality+ Quality+ Professionalism
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
AriLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
CARMEN1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Quality+ Value
M5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Professionalism

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 65%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning49$170–$340
Area rug cleaning26$176–$453
Upholstery cleaning21$189–$377
Pet stain & odor removal18$153–$366
Carpet steam cleaning9$170–$371

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