Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Heaven Spa (PHILADELPHIA)

Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 64 spas · 4.8★ from 978 Google reviews

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Percentile vs other spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heaven Spa (PHILADELPHIA) is better than 79% of spas.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heaven Spa (PHILADELPHIA) is better than 61% of spas.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heaven Spa (PHILADELPHIA) is better than 91% of spas.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heaven Spa (PHILADELPHIA) is better than 100% of spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heaven Spa (PHILADELPHIA) is better than 100% of spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heaven Spa (PHILADELPHIA) is better than 100% of spas.A
100

Reviews for your job

Customers hired Heaven Spa (PHILADELPHIA) for 5 kinds of job.

Heaven Spa (PHILADELPHIA) for spa packages

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Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Spa packages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Spa packages”

Jeanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Kelar was very great she did such a good job on my massage and I can’t wait to come back

Reasonable priceSpa packages
Lindsay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tasiia does an amazing facial!! Vilma does an amazing massage!! Go check them out at Heaven Spa asap!!!

Great priceSpa packagesSkin treatments
Joy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

As always I have a great experience at haven spa the staff is always so kind friendly.

Reasonable priceSpa packages
J5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Overall great experience. The honey exfoliation scrub was everything with the aroma facial.

Great priceSpa packages
AjaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I'm been coming here for years for my birthday. Friendly service, very clean place. I normally get the Her day in Heaven spa package

Reasonable priceSpa packages
wilka8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had an amazing experience for my first time getting a full body massage they are awesome highly recommend 👍🏼

Spa packages
JessicaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It was amazing day. had a full day of relaxation had the Heavenly spa day everything was wonderful will be returning.

Great priceSpa packages
Cordia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They were amazing and accommodated so well even with us running late. Ambiance & vibe was there definitely will be back!

Reasonable priceSpa packages
RageLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Juanita did my Combination massage and I followed up with Tasha who did my facial let me tell you, I was not disappointed! I Love it here. This is not my 1st time. I was treated by my daughter for my birthday, my choice of location. There is free parking and I felt like an angel in Heaven as soon as I stepped in the…

Customer photo from Rage's review
Reasonable priceSpa packagesFacial massage
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

It was great and pleasant & respectful atmosphere.. Juanita was my massage therapy she was wonderful and took her time and was so wonderful where I can’t explain how she work my muscle.. I recommend Juanita if you looking for a full body massage.. The staff Nina was very pleasant & well spoken.. Thanks again, and I’ll be back..

Reasonable priceSpa packages
LamishaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Heaven’s Spa in Jenkintown is truly a gem! My husband and I had an outstanding couples massage from start to finish. The atmosphere was calm, clean, and beautifully relaxing the moment we walked in. The staff was welcoming and professional, and they made us feel completely comfortable. The massage itself was…

Reasonable priceSpa packages
Erika2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Alexandria was great. Very pleasant and gave an excellent reflexology massage.

Reasonable priceSpa packagesMassage therapy
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ynetta was awesome!!!!Magical hands

Great priceSpa packages
Nancy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Wonderful Facial Girls were fabulous, they were most helpful, Tasia, Was incredible. Tasia has hands of magic!

Great priceSpa packages
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Heaven Spa was amazing and so relaxing. We went in for the couples massage and they were able to accommodate my pregnant wife with the specialized maternity massage. We left feeling refreshed and rejuvenated. Highly recommend and will be back for sure!

Great priceSpa packages
MrRdotphila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tracey & Nina hands down made me feel soooooooo wonderful Nina was a the desk , But Tracey was the hands on professional she has the Touch so relaxing

Reasonable priceSpa packages
Melody11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So professional, clean and nice

Reasonable priceSpa packages
Wesley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tracy is awesome..had an excellent experience on my anniversary and will definitely be back!

Customer photo from Wesley's review
Great priceSpa packages
Tylisha11 months ago★★★★★

Rating only, no written review.

Great priceSpa packages

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 57%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Spa packages19—
Massage6—
Skin treatments3$128–$172
Facial3—
Massage therapy3—

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