Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers rate Heaven Spa 4.8 out of 5 based on 978 reviews, with owners responding to 96 percent of them. Customers frequently praise the clean atmosphere, friendly staff, and skilled therapists for massages, facials, and manicures. Positive feedback highlights accommodating late arrivals and effective pain relief. However, low-star reviews cite complaints about high pricing, poor nail quality, and unprofessional owner responses to criticism.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
977 Google reviews we collected
Phrases our text analysis found in 764 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 764 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Spa was clean, smelled so good and staff was so friendly!”
“It’s extremely unprofessional to dismiss someone’s feedback as ‘phony’ just because it’s not what you want to hear.”
“As always I have a great experience at haven spa the staff is always so kind friendly.”
“Very poor quality of manicure/pedicure by Zoya cannot be salon/Spa quality!”
“I highly recommend it to anyone looking to relax, recharge, and leave feeling refreshed\.”
“My review right after the service was 5 stars because the initial experience was wonderful.”
“If you’re looking for a high-quality couples massage or just a peaceful escape, Heaven’s Spa is absolutely worth it.”
“Instead, we got what felt like an overpriced oil rub from someone who clearly wasn’t trained.”
“My wife surprised me with a birthday visit to Heaven Spa, and it was honestly time very well spent.”
“First of all you all liar, I didn’t even refuse to take off my phone.”
“This is "the next day" post and I feel rejuvenated and energized to go to work for a change.”
“…an appointment for a manicure/pedicure with Nina on May 18 2012 and never showed.…”
“Juanita did my Combination massage and I followed up with Tasha who did my facial let me tell you, I was not disappointed!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Heaven Spa (PHILADELPHIA) for 5 kinds of job. Pick one to see what they paid and said.
Kelar was very great she did such a good job on my massage and I can’t wait to come back
Heaven Spa is such a wonderful place to relax, unwind, and take a break from the stress of everyday life l. From the peaceful atmosphere to the variety of services offered, it’s the perfect place to treat yourself to some much\-needed self\-care\. The staff is welcoming and dedicated to making every visit a…
Spa was clean, smelled so good and staff was so friendly! Highly recommend will be coming back!
Tasiia does an amazing facial!! Vilma does an amazing massage!! Go check them out at Heaven Spa asap!!!
As always I have a great experience at haven spa the staff is always so kind friendly.
Alexandra is a great massage therapist, she has a beautiful energy and is very skilled. My husband and I get couples massage as frequently as we can. He request Kelar, and he always feels great afterwards and pain free. So happy we found these two. Don't ever leave. 😊ps the girl at front desk is a sweetheart.
| Job | Reviews | Category typical |
|---|---|---|
| Spa packages | 19 | — |
| Massage | 6 | — |
| Skin treatments | 3 | $128–$172 |
| Facial | 3 | — |
| Massage therapy | 3 | — |
4.8 ★★★★★ 978 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kelar was very great she did such a good job on my massage and I can’t wait to come back
Thank you so much 😊!
Heaven Spa is such a wonderful place to relax, unwind, and take a break from the stress of everyday life l. From the peaceful atmosphere to the variety of services offered, it’s the perfect place to treat yourself to some much\-needed self\-care\. The staff is welcoming and dedicated to making every visit a comfortable and relaxing experience\. Whether you’re looking for a massage, a little pampering, or simply some time for yourself, Heaven Spa is the place to go\! I highly recommend it to anyone looking to relax, recharge, and leave feeling refreshed\. 🧖🏼♀️✨
Thanks so much 🙏
Spa was clean, smelled so good and staff was so friendly! Highly recommend will be coming back!
Thanks so much 🙏
Awesome time!
Dalvez Thanks so much 🙏
Tasiia does an amazing facial!! Vilma does an amazing massage!! Go check them out at Heaven Spa asap!!!
So very much appreciated Lindsay
Great facial
Thank you so much Carolyn
As always I have a great experience at haven spa the staff is always so kind friendly.
Thanks Joy
Alexandra is a great massage therapist, she has a beautiful energy and is very skilled. My husband and I get couples massage as frequently as we can. He request Kelar, and he always feels great afterwards and pain free. So happy we found these two. Don't ever leave. 😊ps the girl at front desk is a sweetheart.
Thanks so much Dawn
Overall great experience. The honey exfoliation scrub was everything with the aroma facial.
Thank you 🙏
I'm been coming here for years for my birthday. Friendly service, very clean place. I normally get the Her day in Heaven spa package
Thanks so much Aja
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
