iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 64 spasiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★97 Google reviews · 23 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Virtue Head Spa five stars based on ninety-seven reviews, with the owner responding to ninety-eight percent of them. Customers frequently describe the head spa and scalp massage services as relaxing, noting the clean environment, attentive staff, and complimentary amenities like herbal sachets and blow-dries. The treatments often include scalp analysis technology, neck and shoulder massages, and post-service refreshments, leading many clients to express intent to return for future visits.
Google rating: 5.0 out of 5 from 97 reviews (99% five-star).
Reviews on this page: 97 Google reviews (91 with written comments, 8 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 1, 2026.
Service: Spa serving Philadelphia, Pennsylvania.
Data from Google, last updated November 1, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Virtue Head SpaSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Virtue Head Spa: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Virtue Head Spa: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Virtue Head Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Virtue Head Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
97 Google reviews we collected
5.0of 5
5 stars9699%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
99%praise
Praise11699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2036%
Reasonable3564%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4236%
Staff & attitude3732%
Would recommend2723%
Price & value43%
Honesty & trust43%
Speed & response22%
Communication11%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wendy and Jenny did an excellent job from the time I came in to the analyzing my scalp and through the head spa and massage.”
“Ling was amazing and Wendy at the front desk was so sweet and accommodating g!”
“Would definitely recommend if looking to treat yourself to something special!”
“So relaxing, well worth the money for an hour and a half, I'll be back!”
“You can tell they genuinely care about making sure their guests have a great experience.”
“We walked in and were immediately greeted with the amazing staff, I have never experienced better service, relaxation, and over all just a new cool ex…”
“They took pictures of my scalp, explained what they saw and the process that would occur to clean it all up.”
People customers mention
Ling9 reviews
Jenny8 reviews
Wendy4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Virtue Head Spa for 2 kinds of job. Pick one to see what they paid and said.
TTricia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 hours ago★★★★★
The renewal treatment was perfect today and the extra added gift at the end was so thoughtful!
Great priceHairstyling
LLaura6 hours ago★★★★★
Wonderful experience and service. Wendy took such good care of me. Right when you think you are being pampered- there is more! Highly recommend.
Reasonable price
CCandice5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Wonderful experience! Hair and scalp felt amazing afterwards and was super relaxing. Wendy was exceptionally welcoming and helpful! Would definitely recommend if looking to treat yourself to something special!
AAaron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Great Service! Professional. Relaxing environment, got the head spa felt like new leaving. 100% recommend
JJoselyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Wendy and Jenny did an excellent job from the time I came in to the analyzing my scalp and through the head spa and massage. This place is highly recommended. They even have a free herbal sachet to take home with you. I will definitely be coming back. 😊
Reasonable priceService not listed
AAlex7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I had an AMAZING experience here. Such a relaxing, clean environment. I got the head spa and added on a 30 minute facial. It was lovely, I felt like I got more than my moneys worth! The chairs lay you back horizontally and have massage on back, arms, and legs. The treatment is not just scalp but neck and shoulder…
The renewal treatment was perfect today and the extra added gift at the end was so thoughtful!
Price assessment: Great price
Services: Hairstyling
Response from the owner · 4 hours ago
Thank you so much, Tricia! We’re so happy you enjoyed your Renewal Treatment and the little gift. It was our pleasure to make your visit extra special. We look forward to seeing you again soon! 💕
Wonderful experience and service. Wendy took such good care of me. Right when you think you are being pampered- there is more! Highly recommend.
Price assessment: Reasonable price
Response from the owner · 6 hours ago
Thank you so much, Laura! Your kind words mean so much to our team. We’re delighted to hear that Wendy took such wonderful care of you and that you enjoyed every moment of your experience. We love going the extra mile to make each visit special! We truly appreciate your recommendation and look forward to seeing you again! ✨
C
Candice Millard5 reviewsiTotal number of Google reviews Candice has written across all businesses on Google Maps, not just this one.
Wonderful experience! Hair and scalp felt amazing afterwards and was super relaxing. Wendy was exceptionally welcoming and helpful! Would definitely recommend if looking to treat yourself to something special!
Response from the owner · a day ago
Thank you so much, Candice, for your lovely review! We’re so happy you and your mom enjoyed your visit and had such a relaxing experience. It’s wonderful to hear that your hair and scalp felt amazing afterward. We’ll be sure to share your kind words with Wendy. We hope to see you and your mom again soon!
A
Aaron Elliott3 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Great Service! Professional. Relaxing environment, got the head spa felt like new leaving. 100% recommend
Response from the owner · 2 days ago
Thank you so much, Aaron, for your kind words and recommendation! We’re so glad you and your wife chose to celebrate your special day with us. Happy Birthday! We hope you both had a wonderful and relaxing experience at Virtue Head Spa. We look forward to welcoming you back!
J
Joselyn Sabas1 reviewiTotal number of Google reviews Joselyn has written across all businesses on Google Maps, not just this one.
Wendy and Jenny did an excellent job from the time I came in to the analyzing my scalp and through the head spa and massage. This place is highly recommended. They even have a free herbal sachet to take home with you. I will definitely be coming back. 😊
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 days ago
Thank you so much, Joselyn! 😊 We’re delighted to hear that you enjoyed your head spa experience and found it relaxing and worthwhile. We’re glad you loved the little herbal sachet to take home, too! Thank you for your kind recommendation. We look forward to welcoming you back soon! 💚
A
Alex Cirone7 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I had an AMAZING experience here. Such a relaxing, clean environment. I got the head spa and added on a 30 minute facial. It was lovely, I felt like I got more than my moneys worth! The chairs lay you back horizontally and have massage on back, arms, and legs. The treatment is not just scalp but neck and shoulder massage as well. They finish with a blow dry! 10/10 recommend .
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 days ago
Thank you so much, Alex! We’re so happy to hear you enjoyed your head spa and facial experience. We love creating a clean, relaxing space where our guests can truly unwind and enjoy every part of their visit. We truly appreciate your support and look forward to welcoming you back to Virtue Head Spa!
D
Delanie Kirk8 reviewsiTotal number of Google reviews Delanie has written across all businesses on Google Maps, not just this one.
Such a wonderful experience! Best head space I’ve been to ever. They really are concerned with your experience and want you to relax! Ling was amazing and Wendy at the front desk was so sweet and accommodating g! They give a nice snack and bottled water after and help you build a traditional Chinese aromatherapy satchet which is such a nice touch :) Will definitely be back!
Response from the owner · a week ago
Thank you so much, Delanie! We’re so happy you and your husband felt cared for and relaxed during your visit. Your kind words mean so much to our team, and we look forward to welcoming you both back for another wonderful experience! 💛
H
Heather Scripnicencu7 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Just had my first head spa experience here and I will dream of it every day until my next.
Response from the owner · 2 days ago
Thank you so much, Heather! We’re so happy you enjoyed your first head spa experience with us! What a lovely way to spend time relaxing and unwinding with a friend. We can’t wait to welcome you both back for another wonderful experience at Virtue Head Spa!
H
Heather Biegel5 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Thank you so much, Heather! We’re so glad you both had a wonderful experience with us! It was such a pleasure having two Heathers visit us together. 😊 We truly appreciate your support and look forward to welcoming you both back to Virtue Head Spa!
C
Carly Klein6 reviewsiTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
Jenny was amazing and Wendy was so friendly! Will be coming back any chance i get
Price assessment: Reasonable price
Services: Hairstyling
Response from the owner · a week ago
Thank you so much, Carly! ❤️ We’re so glad you enjoyed your experience with us. Jenny and Wendy will be happy to hear your kind words. We look forward to seeing you both again next month! Thank you for choosing Virtue Head Spa!
