Massage therapist · Fresno, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%98+30.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 30 bodywork therapistsiPosition by Experts Score among all companies we track in this category. · better than 62%
5.0★★★★★49 Google reviews · 17 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Heavenly Hands Massage five stars, highlighting the therapist's punctuality, communication, and affordable pricing. Clients frequently describe the studio's calming atmosphere and note that the services effectively relieve tension and improve range of motion. The business also accommodates corporate wellness events and prenatal sessions, with no recurring criticisms found in the provided excerpts.
Google rating: 5.0 out of 5 from 49 reviews (98% five-star).
Reviews on this page: 49 Google reviews (46 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Heavenly Hands MassageBodywork Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavenly Hands Massage: 98/100 on this factor. Category median: 98.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavenly Hands Massage: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavenly Hands Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
5.0of 5
5 stars4898%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
100%praise
Praise42100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1433%
Would recommend1024%
Quality & results921%
Price & value512%
Communication25%
Speed & response12%
Honesty & trust12%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you, Adrienne, for your professionalism, knowledge, and genuine care.”
“I will absolutely be back—highly recommend her to anyone needing deep relaxation and care.”
“From the moment I arrived, she took the time to do a thorough assessment and asked questions about the areas where I was experiencing tension and discomfort.”
“We had the pleasure of having Heavenly Hands at our employee health fair, and they did a fantastic job!”
“She didn’t just give a massage—she explained what was going on, provided solutions, and created a plan to help me heal.”
“She also gave my husband a quick lesson on how to destress and an $80 gift card for our next visit.”
People customers mention
Adrienne17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KimberlyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My first visit with Adrienne at Healing Hands Massage was absolutely amazing! From the moment I arrived, she took the time to do a thorough assessment and asked questions about the areas where I was experiencing tension and discomfort. She didn’t just give a massage—she explained what was going on, provided…
Reasonable price
Kathryn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had such a beautiful experience with Adrienne. From the moment I walked in, I felt completely at ease. Her touch is intuitive, grounding, and incredibly relaxing. You can tell she really cares about what she does and holds such a calming presence. I left feeling lighter, more open, and completely reset. I will…
Katie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had the pleasure of having Heavenly Hands at our employee health fair, and they did a fantastic job! Professional, friendly, and incredibly skilled — our team felt relaxed and rejuvenated. Highly recommended for any wellness event!
JamieLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Adrienne is the best masseuse! I can count on her for relaxation and release. I love the ambiance.
angel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a great massage with Adrienne! The atmosphere was very relaxing and welcoming. Great experience!
Aly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Adrianne is amazing her and her studios aura are amazing and her massages incredible I highly recommend booking with her! 💗
My first visit with Adrienne at Healing Hands Massage was absolutely amazing! From the moment I arrived, she took the time to do a thorough assessment and asked questions about the areas where I was experiencing tension and discomfort. She didn’t just give a massage—she explained what was going on, provided solutions, and created a plan to help me heal.
The massage itself was incredibly relaxing. I was so comfortable that I slept through most of it! I left feeling refreshed, relieved, and confident that I’m on the right path to improving my overall health.
This was by far one of the best massage experiences I’ve ever had. Thank you, Adrienne, for your professionalism, knowledge, and genuine care. I’ll definitely be back!
Price assessment: Reasonable price
Response from the owner · 3 months ago
Kimberly,
It was my pleasure to meet you today and be able to assist you with all of your ailments.
I absolutely love the art of healing people from the inside out! It gives me great joy to read your review Thank you so very much for all the kind words regarding my services and my massage skills.
I certainly cannot wait to be able to get you back on a path to wellness!
Look forward to helping you again!
Adrienne Owner-🦋
Kathryn Sanchez2 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
I had such a beautiful experience with Adrienne. From the moment I walked in, I felt completely at ease. Her touch is intuitive, grounding, and incredibly relaxing. You can tell she really cares about what she does and holds such a calming presence. I left feeling lighter, more open, and completely reset. I will absolutely be back—highly recommend her to anyone needing deep relaxation and care.
Response from the owner · 6 months ago
Kathryn
Thank you so much for your beautiful review of my services. I totally aim to make people relaxed take away their anxiety stressors etc...
I'm so glad I was able to do that for you!
Appreciate the complimentaries on the atmosphere It is a calm & serene place to come and relax and let go!
Look forward to seeing you again!
Adrienne Owner-🦋
Jeannette Socha13 reviewsiTotal number of Google reviews Jeannette has written across all businesses on Google Maps, not just this one.
We had the pleasure of having Heavenly Hands at our employee health fair, and they did a fantastic job! Professional, friendly, and incredibly skilled — our team felt relaxed and rejuvenated. Highly recommended for any wellness event!
Response from the owner · a year ago
Katie,
It was my distinct pleasure to be able to work with your Harris Ranch staff and employees during your health fair event! I pride myself in making each and every event a memorable one filled with alleviating tension and stress.. Thank you so much for having me!
Adrienne Owner-🦋
Jamie P.Local Guide · 13 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Adrienne was amazing, kind, and personable. She made our girls night special and accommodating. Would recommend anytime.
Response from the owner · a year ago
Lucine
Thank you so very much for having me at your girls Valentine's party! It was great to make your event special! It was great to make everyone feel amazing 🤩
Adrienne Owner-
Breana Dennie8 reviewsiTotal number of Google reviews Breana has written across all businesses on Google Maps, not just this one.
If I could give Adrienne 10 stars, I would! She not only gives the best massages (at amazing prices), but she also is a wealth of information on the mind and body. Extremely understanding and caring about all her clients, whether it's your first time or 200th time. She's fantastic!
Response from the owner · a year ago
Wow! Thank you for your beautiful review I’m blown away! Many thanks for your kind words regarding your experiences with me. I do ALL I can to not only massage people’s ailments but, most importantly educate on a variety of things depending on your needs! Knowledge is power I say! Being able to assist you & others is such a rewarding experience for me! Thanks again!
Adrienne Owner 🦋
Chadrick Pickens1 reviewiTotal number of Google reviews Chadrick has written across all businesses on Google Maps, not just this one.
just had an incredible experience at Heavenly Hands Massage, and I have to give a huge shoutout to Adrienne, the owner and massage therapist who worked on me. From the moment I walked in, she made me feel comfortable and at ease, and it was clear she really knows her craft.
I came in feeling tense, stressed, and carrying way too much in my shoulders and back. By the time she was done, I felt like a completely different person—lighter, looser, and just overall better. Adrienne has an intuitive touch, knowing exactly where to focus and how to work out the tension without it being too intense or painful. Her technique is both therapeutic and relaxing, which is hard to find in a massage.
Response from the owner · a year ago
Thank you so much for your heartwarming review about my services and my venue and my expertise!
I was truly honored to have you in my studio and be able to fix your ailments make you more relaxed without discomfort or pain! Look forward to hopefully seeing you again.
Adrienne Owner-🦋
