Nail salon · Mountain View, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%67+18.9Replies to reviews 8%85+7Momentum penalty90−1Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 36%
4.8★★★★★1,184 Google reviews · 24 photos
93%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$80typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Heavenly Nail Spa highlight successful nail art execution, attentive service, and the ability to accommodate groups, with many praising specific technicians for their patience and detail. Recurring themes include effective communication regarding design requests and generally positive interactions during manicures and pedicures. However, low-star reviews indicate a pattern of inconsistent quality control, citing issues such as natural nail damage from aggressive drilling, hygiene lapses, and scheduling or appointment confirmation errors that left some customers waiting without service.
Google rating: 4.8 out of 5 from 1,184 reviews (93% five-star).
Reviews on this page: 1,184 Google reviews (1,098 with written comments, 426 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 24, 2026.
Service: Nail Salon serving Mountain View, California.
Data from Google, last updated October 28, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Heavenly Nail SpaNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavenly Nail Spa: 79/100 on this factor. Category median: 84.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavenly Nail Spa: 67/100 on this factor. Category median: 78.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavenly Nail Spa: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heavenly Nail Spa: 85/100 on this factor. Category median: 66.A
85
Bar = this company · dark tick = category median.
Star ratings
1,184 Google reviews we collected
4.8of 5
5 stars1,10093%
4 stars182%
3 stars101%
2 stars141%
1 star424%
Praise vs complaints
Phrases our text analysis found in 1,098 written reviews
95%praise
Praise1,22995%
Complaints645%
Price
What customers reported paying
$80+13% vs typical nail salons
Middle half of what 388 customers paid ($56–$103) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results45635%
Staff & attitude43233%
Would recommend21216%
Speed & response897%
Price & value544%
Honesty & trust282%
Communication222%
What customers talk about
We read 1,098 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a really amazing experience at heavenly nails.”
“I overall had a horrible experience when I just wanted to treat myself to a nice nail day and was shown nothing but rude customer service and uncleanliness.”
“She is so kind and did an incredible job with my nails.”
“The women were unnecessarily rough when I pointed out the mistakes and rude after I asked them to fix or change something during my appointment.”
“Would recommend and continue to visit them for my nails.”
“The nail design was beautiful and artful, but unfortunately I would not recommend getting a builder gel manicure due to carelessness with the prep stage.”
“Fast able to do gel manicure and pedicure simultaneously.”
“I got the Mani and Pedi Coconut Deluxe services which was reasonably priced.”
“When I picked her up, she told me she was charged $130, which she felt was highly overpriced.”
“💕 I came to visit for the weekend, and honestly, I wish I lived closer just so I could have her do my nails all the time!”
“Clearly, they don’t know their customers and are a scam.”
“She listened to all my requests and did exactly as I wanted.”
“I’ve been quoted one price beforehand, only to be charged something entirely different in person, with no clear explanation.”
People customers mention
Daisy63 reviews
Tammy36 reviews
Mimi30 reviews
Alto22 reviews
Athena19 reviews
Helen17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Heavenly Nail Spa for 8 kinds of job. Pick one to see what they paid and said.
Ash7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Daisy did an amazing job. Great attention to detail - she even cleaned gel buildup on the underside of my nails - and recreated my Pinterest photo perfectly. Also very clear and upfront about pricing!
Paid $120–140Nail artNail extensions
Deborah6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mai did my nails in a cat-eye style. She did a wonderful job. She cleaned my nails and cuticles perfectly. She was kind and courteous and Cynthia at the front desk greeted me with a smile and got my directly in to my nail tech. Excellent
Paid $80–100Nail painting
KatieLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
It was my first time and Lyly did my gel pedicure and Mai did my gel manicure. Both women were very pleasant and fun and they did a great job on the services themselves. All of the staff were lovely and it felt very welcoming and clean. I already have my return appointment scheduled.
Paid $80–100
Kayla6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experience! Daisy was attentive, detail-oriented, and very kind! This was my first time visiting this salon and will return!
Paid $80–100PedicureManicure
Shelby1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Obsessed with my nails by Daisy at Heavenly Nail Spa— the design is exactly what I asked for, and she always takes such care to make sure everything is perfect. I can’t stop looking at them I love them so much!
Paid $100–120Nail artNail designsManicure
Lilikoi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Mai did an excellent job on my nails today! She had a very delicate touch, and gave me a great massage. She is also very kind and positive. Overall, I would recommend her and this salon.
Daisy did an amazing job with my nail art. She listened to all my requests and did exactly as I wanted. She also surpassed herself with my toe nail ombre design as i have very short nails but she was still able to do it. I highly recommend her.
Services: Nail art, Nail extensions, Nail painting, Nail designs, Pedicure, Gel manicures
Busyness: A little busy
Service duration: 1–2 hr
Atmosphere: Relaxing, Modern, Cozy
Response from the owner · 2 days ago
Hi pegy tchinda, Daisy really worked her magic on your nails! ❤️ We're so glad she listened to your ideas and brought them to life just the way you wanted. And creating a beautiful ombre design on shorter toenails takes some serious skill! She'll be thrilled to know how much you love the results. Thanks for giving Daisy such a wonderful recommendation. We hope to see you again with more fun nail ideas! 🥰💅
Amy BaggottLocal Guide · 206 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
I have showed them my inspiration picture and they recreated it perfectly. They gave me a pedicure at the same time and it was wonderful. Went with three other people and they accommodated all of us at the same time. Would recommend and continue to visit them for my nails.
Services: Nail art, Nail extensions, Nail painting, Men's manicures
Busyness: A little busy
Service duration: 1–2 hr
Atmosphere: Relaxing
Response from the owner · a month ago
Hi Amy Baggott, 😊
Thank you so much for your wonderful review! We’re so happy to hear that you and your group had such a great experience with us. 💅✨
We’re glad Tammy was able to recreate your inspiration picture perfectly and that you enjoyed your pedicure as well. It’s always our goal to make sure every guest feels comfortable and taken care of, especially when visiting with friends or family.
Thank you for recommending us, Amy. We truly appreciate your support and can’t wait to welcome you back for another relaxing visit! 🤍
Jennifer Rand6 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I just had an acrylic French manicure. I am from out of town, but took a chance on Heavenly Nail Spa. Daisy did my nails. It’s the most beautiful French manicure I’ve ever had.
Services: Nail extensions
Busyness: Not busy
Service duration: 1–2 hr
Atmosphere: Relaxing
Response from the owner · 2 days ago
Hi Jennifer Rand, what a wonderful compliment! ❤️ We're so glad you took a chance on Heavenly Nail Spa while visiting from out of town. Daisy will be so happy to hear that she gave you the most beautiful French manicure you've ever had! She takes great pride in her work, and we're lucky to have her on our team. We hope you enjoy showing off those gorgeous nails, and we'd love to welcome you back whenever you're in town again! 🥰💅
J6 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Got a manicure with builder gel done in August by Lili. Unfortunately, it left my natural nails damaged. My nails were over-filed during prep, causing "rings of fire" on all of my nails near the cuticle area that will take months to grow out. The apex was also built with poor technique, it was not centred and did not have a good shape.
The nail design was beautiful and artful, but unfortunately I would not recommend getting a builder gel manicure due to carelessness with the prep stage.
Yamuna ReddyLocal Guide · 19 reviewsiTotal number of Google reviews Yamuna has written across all businesses on Google Maps, not just this one.
I had a really amazing experience at heavenly nails. Lily promised me she could do any design and she delivered. My kid said they would give 6 stars! I can't wait to go back. I will say the parking can be difficult so arrive early just in case.
Services: Nail art, Nail extensions, Nail designs
Response from the owner · 6 days ago
This gave us something happy to talk about today! There's a lot of teamwork behind keeping the salon running smoothly, and everyone contributes in their own way. We'll make sure the crew knows they've earned another happy customer.
Teresa Lacey2 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Loved it! Finally found my nail salon!
Update, I went back and unfortunately it wasn't the same. I showed a picture and it looks nothing like it, not even close. I'm so disappointed. I hate spending that much money and not be happy with the final product. To be fair, I didn't get my prior tech, she was busy but thought they'd all he skilled. I don't think I'll be back.
Services: Gel manicures
Seasonal theme: Summer
Service duration: 1–2 hr
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a month ago
Hi Teresa Lacey, thank you so much for your amazing review! We’re thrilled to hear that you finally found your nail salon with us. We truly appreciate your kind words about Helen and Lilly and the beautiful manicure and pedicure experience they provided.
We’re so happy that your custom nail design came out perfect and exceeded your expectations. Thank you for sharing your experience, and we look forward to welcoming you back for another relaxing and beautiful visit soon! 💅✨
Erynn Lappe2 reviewsiTotal number of Google reviews Erynn has written across all businesses on Google Maps, not just this one.
I got the best acrylic set and manicure from Daisy today! She is so kind and did an incredible job with my nails. Every detail was perfect, I am so happy!
Services: Nail art, Nail extensions
Busyness: Not busy
Service duration: 1–2 hr
Atmosphere: Relaxing, Cozy
Response from the owner · a week ago
Thank you for your sweet review! We truly appreciate you spending time with us and hope to see you again very soon.
ZAINAB SHABBIR GILITWALA3 reviewsiTotal number of Google reviews ZAINAB has written across all businesses on Google Maps, not just this one.
