Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Heavenly Pet Resort logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%4+0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Heavenly Pet Resort

San Gabriel, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 72 pet sitters · 4.8★ from 384 Google reviews

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Report card

Percentile vs other pet sitters (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavenly Pet Resort is better than 84% of pet sitters.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavenly Pet Resort is better than 85% of pet sitters.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heavenly Pet Resort is better than 100% of pet sitters.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heavenly Pet Resort is better than 100% of pet sitters.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavenly Pet Resort is better than 100% of pet sitters.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heavenly Pet Resort is better than 4% of pet sitters.F
4

Reviews for your job

Customers hired Heavenly Pet Resort for 3 kinds of job.

Heavenly Pet Resort for dog boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Dog boarding”

Miguel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This place is truly a heavenly place for Bandit. He loves staying there and gets very excited as soon as we pull in. My wife is very particular about where Bandit stays. She rates Heavenly Pet A++

Customer photo from Miguel's reviewCustomer photo from Miguel's review
Great priceDog walkingDog groomingDog boarding
Levon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We boarded our dog at Heavenly Pet Resort Temple City and had a fantastic experience! Everyone was incredibly caring and posted many pictures of our pup having a great time. These updates gave us total peace of mind while traveling. I highly recommend their services to anyone who needs a safe place to board their dog.

Great priceDog boarding
Margie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We love Heavenly Pet Resort. We’ve brought our dog here for many years and we have always been very pleased with the quality of care we receive.

Reasonable priceDog boarding
Daisy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The staff was so good to my Oreo, the only place I trust to leave him. Thank you for being good to him and keeping him safe. He looked so happy!

Great priceDog groomingDog boarding
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I love the customer service. And the staff is fantastic.

Great priceDog boarding
Lee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These folks are awesome and my huskies love them. Thanks so much for keeping them safe and happy!

Great priceDog boarding
Mona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have boarded my pets at HPR TC for a number of years and with multiple pets. It makes it easier to go on vacation knowing that my pets are well cared for and loved. Greatly appreciate the staff and services they provide.

Reasonable priceDog boarding
RonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

We’ve boarded our dogs at Heavenly Pet Resort in Temple City multiple times, and overall we’ve had great experiences. One of the things we love most is that our dogs are able to stay in private suites and enjoy private playtime together, which gives us peace of mind knowing they’re comfortable and not stressed with…

Reasonable priceDog groomingDog boarding
RachelLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Suki loves her stays at HPR!

Reasonable priceDog boarding
GLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My pup gets excited when we take him there so he must be enjoying himself! The staff is very nice and helpful. Facility seems very clean, and well kept.

Reasonable priceDog boarding
suedefung5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Rating only, no written review.

Reasonable priceDog boarding
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceDog groomingDog boarding
Gena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Rating only, no written review.

Great priceDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 62%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Other pet boarding16—
Dog boarding13—
Dog grooming4—

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