Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Experts Reviews · Company report
Heavenly Pet Resort logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%4+0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Heavenly Pet Resort

San Gabriel, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 72 pet sitters · 4.8★ from 384 Google reviews

📞 Call (626) 285-4441Request a call backWebsite ↗

Report card

Percentile vs other pet sitters (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavenly Pet Resort is better than 84% of pet sitters.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavenly Pet Resort is better than 85% of pet sitters.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heavenly Pet Resort is better than 100% of pet sitters.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heavenly Pet Resort is better than 100% of pet sitters.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavenly Pet Resort is better than 100% of pet sitters.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heavenly Pet Resort is better than 4% of pet sitters.F
4

Reviews for your job

Customers hired Heavenly Pet Resort for 3 kinds of job.

Heavenly Pet Resort for other pet boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Other pet boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Other pet boarding”

Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

You all do such a great job with my "Bear"! She's a little older and you just give her that care that makes me ok leaving on a trip! Thank you so much ! I love getting the bath at the end and picking her up smelling so good too!

Great priceOther pet boarding
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

I really appreciate the staff who has taken care of my sweet, anxious fur baby. This is my second time having Jax stay at Heavenly Pet Resort for a few days while I was on vacation, the staff were very friendly and did everything they could to comfort him. They posted a video of his stay and though Jax looked…

Other pet boarding
AnnetteLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

It was awesome had our babies stay overnight while we went to Universal Studios for grandson bday visiting from Seattle, WA they did a great job for our needs 😀 thanks

Reasonable priceOther pet boarding
Kris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Heavenly Pet Resort is perfect! Everyone is so friendly and wonderful with our fur babies.

Reasonable priceOther pet boarding
Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They are always so nice and my dog always comes our wagging her tail.

Reasonable priceOther pet boarding
Jacqueline7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We found this gem completely last minute. It is the sweetest place and our pup was so happy. Even though it was his first time, he immediately as ease and loved playing with the others small dogs. We will definitely take our Durban here again.

Reasonable priceOther pet boarding
George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I highly recommend Heavenly Pet Resort for your cat or dog boarding needs! We've boarded our cat here several times and from the moment we walk in the employees are always incredibly friendly, welcoming, knowledgeable, and genuinely caring. The facility itself is spotless and smells fresh, which gave us so much…

Other pet boarding
MiguelLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This was Bandits first time away from home and around other dogs. He was so happy to be around dogs like him. I would highly recommend heavenly Pet Resort. 10/10

Great priceOther pet boarding
Maurici01 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The staff is very helpful.

Reasonable priceOther pet boarding
NormLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Good boarding facility. Dogs have private pens and get multiple hour yard time.

Reasonable priceOther pet boarding
Janice6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Our cat Machka always enjoys his time at Heavenly Pet Resort. He loves going outside into the catio. He comes home looking like he’s been at the spa. We feel like they take good care of him while we are away. The people that work there are super nice. Thank you!

Reasonable priceOther pet boarding
Gerald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They welcomed us in and gave a pet evaluation to see if Bella was a good fit. Bella is a 90 lb Rottweiler. Bella is a big baby but a lot of place can not see past the breed. The comments I received were she was great and she loved her day at the resort. Bella fell asleep with in the first 15 min we got home.…

Great priceOther pet boarding
Mel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I always have peace of mind leaving my large dog at Heavenly Pet Resort! Their staff is friendly and our dog always comes home clean and happy unlike some other places we’ve had her at. Our dog has been there for 10 days straight two separate times and she was well taken care of both times.

Other pet boarding
Rodolfo9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceOther pet boarding
APRIL2 months ago★★★★

Rating only, no written review.

Reasonable priceOther pet boarding
Margarita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Great priceOther pet boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 62%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Other pet boarding16—
Dog boarding13—
Dog grooming4—

Compare with

Westside Pet Sitters logoWestside Pet SittersExperts Score 93San Gabriel · 4.88★Paradise Ranch Pet Resort logoParadise Ranch Pet ResortExperts Score 78San Gabriel · 4.81★The Wags Club logoThe Wags ClubExperts Score 69San Gabriel · 4.62★