Experts Reviews · Company report
Heavens Best Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heavens Best Carpet Cleaning

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 414 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavens Best Carpet Cleaning is better than 95% of steam cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavens Best Carpet Cleaning is better than 95% of steam cleaning services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heavens Best Carpet Cleaning is better than 100% of steam cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heavens Best Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavens Best Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heavens Best Carpet Cleaning is better than 89% of steam cleaning services.A
89

Reviews for your job

Customers hired Heavens Best Carpet Cleaning for 6 kinds of job.

Heavens Best Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$448
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Pet stain & odor removal” · showing 40

MargieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I can’t say enough great things about this company. Starting with my first contact with the office. They were responsive, courteous and professional. I originally only scheduled to have the sofa and loveseat cleaned. I then added the buffing of our hardwood floors which is about 1200 ft. While the technician was…

Paid $250–300Reasonable priceGeneral carpet cleaningUpholstery cleaningPet stain & odor removal
KimLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Heaven’s Best does the BEST job every time! Always on time and they get it done quickly! We are loyal customers and appreciate their services :)

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Diane12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Heavens Best has cleaned carpets for us numerous times. In our home and several rentals. They are dependable and they do a great job!

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gannon was very polite and professional. He communicated everything he was going to do. And completed the job in a timely manner. Will definitely book again!! Thanks again!!

Great priceCarpet steam cleaningPet stain & odor removal
amarker2Local Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We’ve used this company multiple times. Always on time. Always professional and courteous. Great prices. Great work. Great to do business with. Highly recommend!!!!

General carpet cleaningPet stain & odor removal+ Professionalism
RickLocal Guide · 266 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Technician arrived on time and was very friendly and professional. He did an awesome job! We have used other services before, but these guys are the real deal. Reasonable price, great quality and very friendly service. We are very happy!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality
deanna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Heaven's Best has taken care of our carpets for years and their service can't be beat! They are very friendly, quick and my carpets look beautiful when they are done.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mark13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The Heavens best team did a fantastic job in all areas of our house. They were professional and on time going above and beyond expectations. I have used them on multiple occasions and have always been satisfied

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Serena11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My Grandma was so please about today's service. She couldn't believe how fast the workers got it all done. I will continue to use you for my place and my grandma's. Thank you for today.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Caps4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are so great. They got me scheduled so quickly and the carpet was left smelling so fresh and so clean when they were done. Thank you so much for a job well done!

Carpet steam cleaningPet stain & odor removal
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good communication.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AuroraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was a great experience, Ammon is very professional, does a fantastic job, we will continue to do business with him and his team.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Heaven's Best Carpet Cleaning has cleaned our carpets several times and Leonardo has done an excellent job. We have been very happy with them.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jeanie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lots of extra effort to get rid of pet smell and it worked! Thanks!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KrissyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andre and Leonardo did a great job! Pet odors are gone and the carpets look great. Quick dry time is great too! I definitely will use them again. 😊

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

There isn't enough praise to heap on this business, and the positive review rating they hold is well deserved. They are on-time, courteous, professional, and did an incredible job on the carpets inside our home as well as the tiled areas. They consistently perform above expectations and standard. Top notch.

General carpet cleaningPet stain & odor removal+ Punctuality+ Professionalism+ Value
darlene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We’ve used their service several years. Always professional, price is quoted before cleaning and they don’t try to up sell the service

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Heidi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service for many, many years!!!! I highly recommend this company.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Gillian11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is the only carpet cleaning company we use for all our rentals, we have been using them since 2003, they are all amazing people and do a fantastic job. Highly recommend

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
CharmaineLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ammon was friendly and helpful through the whole process. And Joe did an excellent job cleaning our carpets. I would highly recommend Heaven's Best!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Bryan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joseph was great. On time and did a great job. Will use them again.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Have always had a great experience with this company. Very professional, quick, and clean the carpeta nicely. Thank you so much!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The citrus smell of the cleaner is heavenly. Leonardo was very efficient and thorough. He made our carpets look fresh and renewed.

General carpet cleaningPet stain & odor removal
Dean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent job as usual. Highly recommended!

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional!! On time and provides high quality cleaning for a reasonable price. I have hired them for several years now and have never be dissatisfied. I would recommend Heaven’s Best Carpet cleaning to anyone and everyone!!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sabrina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been using this company for over 10 years now. Carpets turn out the best. For the first time we had our grout cleaned and the tile looks amazing. Very professional and appreciate how everything looks.

General carpet cleaningPet stain & odor removal
Ksenia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joe was on time and very personable during the entire experience. He explained the process, got to work, and did everything so efficiently! Very pleased with Heaven’s Best and we’ll definitely be using them for our area rug/upholstery next.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Leah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

This company was by far the best I have ever used. They were honest with low prices and very high quality work. I will be a forever customer. Recommending them to all my friends and family.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
mayziakLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent job!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Taylor11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My carpets are like new! They do very thorough work and I love that it's pet and baby friendly.

General carpet cleaningPet stain & odor removal
JennyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Heavens Best is the only carpet cleaner we use. They are professional, reliable, affordable and I’m always amazed out how my carpet looks. I highly recommend this company.

General carpet cleaningPet stain & odor removal
mariaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Joe is awesome! He always does top quality work. He is on time or early. He works fast, yet takes the time to chat a bit, which is really appreciated during this time of social distancing. And he remembers the small things too...like the name of my dog. Highly recommend Heavens Best Carpet Cleaning!!

General carpet cleaningPet stain & odor removal
Jody7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

I’ve used Heaven’s Best multiple times for carpet cleaning in my home. They’re always prompt, professional & the carpets look great.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness
Caron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
ToddLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sharon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Upholstery cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
April4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Zoe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
YankyLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (3 more) →

Price

$262-14% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 53%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning131$170–$365
Pet stain & odor removal43$214–$448
Area rug cleaning38$164–$440
Upholstery cleaning29$196–$371
Carpet steam cleaning22$176–$403
Interior & exterior window cleaning9$163–$298

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