Carpet cleaning service · Gresham, OR · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 81 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★414 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$262typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Heavens Best Carpet Cleaning five stars based on 414 reviews, frequently citing punctuality, professional communication, and affordable pricing for services including carpet, upholstery, and hardwood floor cleaning. Customers often note that technicians effectively remove stains and odors while maintaining a friendly demeanor. However, a small number of low-star reviews criticize the requirement to provide full contact information before receiving a price estimate and describe instances where visible stains remained after service.
Google rating: 5.0 out of 5 from 414 reviews (98% five-star).
Reviews on this page: 414 Google reviews (346 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 5, 2026.
Service: Steam Cleaning Service serving Gresham, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Heavens Best Carpet CleaningSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavens Best Carpet Cleaning: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavens Best Carpet Cleaning: 95/100 on this factor. Category median: 95.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heavens Best Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heavens Best Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavens Best Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heavens Best Carpet Cleaning: 89/100 on this factor. Category median: 82.A
89
Bar = this company · dark tick = category median.
Star ratings
414 Google reviews we collected
5.0of 5
5 stars40598%
4 stars61%
3 stars00%
2 stars10%
1 star20%
Praise vs complaints
Phrases our text analysis found in 346 written reviews
100%praise
Praise742100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price947%
Reasonable1053%
Overpriced00%
Not sure00%
$262-14% vs typical steam cleaning services
Middle half of what 14 customers paid ($175–$322) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17724%
Quality & results17523%
Speed & response16923%
Would recommend9513%
Price & value649%
Communication426%
Honesty & trust233%
What customers talk about
We read 346 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They really listen to your needs and are very professional.”
“Booking process was easy and Leonardo did an excellent job!”
“They were on time, professional and did a great job on the carpets.”
“100% will be a repeat customer and would recommend to friends/family.”
“They are very reasonable and really work hard to get your carpets perfect!”
“If you force me to give me all of my contact information before you give me an estimate or look for an appointment window, I’ll never use your business.”
“Super nice people from scheduling to service and great communication.”
“Leonardo is very professional and I totally trust his work.”
People customers mention
Leonardo12 reviews
Ammon8 reviews
Gannon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Heavens Best Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Sheryl8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Heavens best carpet cleaning is truly THE BEST! They really listen to your needs and are very professional. They do a beautiful job on your carpets! I have a cat (a spraying cat) and by the time they’re finished there is no remnants of the cat pee! They are very reasonable and really work hard to get your carpets perfect! GREAT COMPANY!!🤗👍
Paid $250–300Great price
Melissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great communication when they
Knew they would be delayed, a day before scheduled service. Arrived promptly, friendly did a great job!! Thank you Leonardo
Paid $250–300Great price
AndriaLocal Guide · 82 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They are so amazing! My carpet looks brand new. And it smells so good. Came right on time was quick. The carpet looks amazing. All the stains are gone. It’s bouncy. It looks like a brand new carpet. I’m so happy. And the pricing was amazing! 10 stars. Highly recommend.
Thank you!
Paid $100–150Great price
Luanne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wow! Arrived on time. Professional, friendly, efficient, and thorough. Carpets look amazing. Did a great job!
Paid $150–200Great price
MargieLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I can’t say enough great things about this company. Starting with my first contact with the office. They were responsive, courteous and professional. I originally only scheduled to have the sofa and loveseat cleaned. I then added the buffing of our hardwood floors which is about 1200 ft. While the technician was…
Erl7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Leonardo was on time and very friendly. I think he did a great job. He said the carpets would dry in about 2 hours, this was at 1:00p, however they were still quite damp when I went to bed. Also, a small spot has showed up right by the entrance about the size of a small saucer. I’ll keep an eye on it, he might have…
Heavens best carpet cleaning is truly THE BEST! They really listen to your needs and are very professional. They do a beautiful job on your carpets! I have a cat (a spraying cat) and by the time they’re finished there is no remnants of the cat pee! They are very reasonable and really work hard to get your carpets perfect! GREAT COMPANY!!🤗👍
Price assessment: Great price
Price: $250–300
Response from the owner · a week ago
Thank you so much Sheryl for your continued business and for this review! We look forward to cleaning for you again in the future.
Brandy Affleck6 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Great communication when they
Knew they would be delayed, a day before scheduled service. Arrived promptly, friendly did a great job!! Thank you Leonardo
Price assessment: Great price
Price: $250–300
Response from the owner · 3 weeks ago
Thank you Melissa for your business and this review!
Jaime Ferruzca4 reviewsiTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
Super nice people from scheduling to service and great communication. Leonardo did a fantastic job. Couldn’t be happier!
Response from the owner · a month ago
Thank you so much Emerson for having us out to clean your carpet and upholstery! Thank you for this review as well and we hope to clean for you again in the future
Andria Bieber DesignsLocal Guide · 82 reviewsiTotal number of Google reviews Andria has written across all businesses on Google Maps, not just this one.
They are so amazing! My carpet looks brand new. And it smells so good. Came right on time was quick. The carpet looks amazing. All the stains are gone. It’s bouncy. It looks like a brand new carpet. I’m so happy. And the pricing was amazing! 10 stars. Highly recommend.
Thank you!
Price assessment: Great price
Price: $100–150
Response from the owner · a month ago
Awesome! Thank you so much Andria for your business and this review!
Jessica Van Dyke3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
