Experts Reviews · Company report
Heil Plumbing & HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heil Plumbing & HVAC

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heil Plumbing & HVAC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 78% of septic tank services.B
78

Reviews for your job

Customers hired Heil Plumbing & HVAC for 8 kinds of job.

Heil Plumbing & HVAC for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$314–$845
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Faucet installation”

VinaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Nothing but great things to say about our experience with this Heil Plumbing. Erik Young was our technician and he was very professional, thorough, and took care of everything we needed to get done quickly. He also communicated with us ahead of his visit so we could plan accordingly on timing. We are definitely going to be repeat customers.

Paid $600–800Reasonable priceFaucet repairFaucet installation
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing experience with Heil. Water pouring out of the side of the house by the outdoor spigot at 7pm meant we had to turn the water off in the whole house. Scheduled online for a 7:30-3 window the following day. We called first thing asking if we could narrow the window so we could make arrangements with work, and…

Paid $400–600Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Francis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent quality, workmanship, professional technician, and a great value.

Paid $1,600–1,800Reasonable pricePlumbing pipe repairFaucet installation
StephanieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We call Heil for all our plumbing needs — and there have been a LOT in our new old home. Jake is always meticulous, reliable, knowledgeable, professional, courteous and friendly. We request him every time. Thanks for being a service provider we can trust our house to!

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
JPMM7Local Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I needed to replace my kitchen faucet. Heil came (early part of the service window). My new friend was clean quiet and best of all pretty quick. I was given a fair price for the work. I'll contact Heil again for my plumbing service.

Paid $400–500Reasonable priceFaucet repairFaucet installation
Paula4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Easy to make an appointment. Kept me updated on Seth's arrival. Performed faucet installation quickly. Answered all questions I had. Cleaned up afterwards and disposed of all trash associated with the job. Thanks Seth!

Reasonable priceFaucet installation
Karen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Eddie we efficient and completed the job, offending important information related to the faucet. He was polite and respectful at all times

Paid $800–900Great priceFaucet installation
S1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Expert work.

Reasonable priceToilet repairPlumbing pipe repairFaucet installation
Kathryn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeffrey provided excellent service. He clearly explained the Plumbing issue and resolved the problem quickly and efficiently.

Reasonable pricePlumbing pipe repairFaucet installation
Robyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe was great - experienced, professional, efficient, kind, and provided a helpful walkthrough of the fix before he started and after he finished the job. This was so quick to schedule and get done!

Reasonable priceFaucet repairFaucet installation
JoshuaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Seth did a great job explaining the situation and the options for fixing the problem. He replaced the leaking faucet in less than an hour.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Sunny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Eric, our technician was here quickly and able to fix and replace our kitchen faucet! He did a great job!

Faucet repairFaucet installation+ Responsiveness+ Punctuality+ Quality
Rahman2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Just had service again. Another great job. Eric was professional and the work was done right. (4/3/2024) Great job. Installed new kitchen faucet, garbage disposable and water shut-offs under sink. Also repaired refrigerator water line connection valve.

Faucet installationGarbage disposal installationPlumbing pipe repair+ Punctuality+ Quality+ Professionalism
AndrewLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a great experience with Jon from Heil plumbing. He replaced our hose bib quickly and efficiently, and did a clean and professional job. He was friendly, courteous, and respectful of our property. He also explained the process and answered all our questions. I would highly recommend Jon and Heil plumbing to anyone who needs plumbing services.

Faucet installationFaucet repairOutdoor plumbing system repair
Wayne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Look at anyone's list of thinks that are no fun at all and you will likely find "plumbing problems" somewhere close to the top. Thanks goodness for companies like Heil Plumbing who can dispatch to your home well-trained, professional technicians who can tackle and fix the problem(s). Heil Plumbing was on the job for…

Faucet installation+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had work done on two exterior faucets. The plumbers were prompt and very professional. Would use them again.

Faucet installation+ Responsiveness+ Quality+ Professionalism
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Five Stars! We called Heil Plumbing last week to relocate and install a spigot so we could access water from our new patio. It was our second very good experience with Heil Plumbing who we had for another job a few years ago. We highly recommend Brandon for your plumbing needs. He was professional and did an…

Faucet installation+ Responsiveness+ Quality+ Professionalism
lem-Local Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When you have plumbing issues and feel helpless and anxious, you must think it's the end of the world?! Who do you call? Heil Plumbing DMV! They do the impossibilities to possibilities! I replaced my old kitchen countertop, double sink, and faucet. The countertop company came and set up my new countertop and…

Faucet installationPlumbing pipe repairService not listed+ Responsiveness+ Punctuality+ Quality
Hannah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tech was informative, thorough and professional. He was on time for both appointments and clearly walked me through the work needed and costs. Would definitely recommend!

Faucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob was extremely timely, proficient, and patient. He took the time to thoroughly explain everything that needed to be done and made me feel like I was in control of the decision making every step of the way. I will definitely use Heil Plumbing DMV again.

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Andy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob was very professional and personable. He provided information constantly about the work he was performing. I would definitely hire Heil plumbing again.

Faucet installationToilet installation+ Quality+ Professionalism+ Value
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Jacob George did a fanastic job in replacing the bathroom sink faucet and two shutoff valves. He covered the work area and kept the area clean. I appreciate he wore shoe cover and arrived same day 2 hours after I called the company for the estimate. However, I am not happy with the price. The estimate I got on the…

Faucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The second time using Heil Plumbing and I was not disappointed. As with my first job, Nic was efficient, pleasant and professional. The job was top notch and finished in no time. Getting an appointment at a day and time for me was never a problem. Would definitely recommend!

Faucet installation+ Responsiveness+ Punctuality+ Quality
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ed is very knowledgeable about any plumbing issue I have. I trust him to do the job, on time and perfectly.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Gina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From my 1st call to schedule an appointment (after my old plumber never returned my calls), I was impressed with this company. I described the work I needed to an informed person, who promptly scheduled my service. I was notified of the proposed arrival time, and Ed arrived on time (actually 15 min early). He spoke…

Faucet installationToilet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Danielle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Two plumbers arrived on time for the consultation and gave me an instant quote. The then immediately bagen working on my project and cimpleted in in a couple hours. They were clean, worked efficiently and were very communciative. I will definitely hire the comapny again for future plumbing needs

Faucet installationService not listed+ Responsiveness+ Punctuality+ Professionalism
C10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This plumbing company did a really good job replacing a faucet that I could not do myself.they give you a price before they show up and stick to it and show up when they say. I will certainly use them again and would recommend them to anyone looking for a new plumber

Faucet installation+ Responsiveness+ Punctuality+ Quality
Glen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $1,000–1,200Reasonable priceFaucet installation
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairToilet installation
Casey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $300–400Great priceFaucet repairFaucet installation
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairFaucet installationPlumbing leak repair+ Quality+ Professionalism
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
Tony3 years ago★★★★★

Rating only, no written review.

Faucet installationPlumbing leak repairFaucet repair+ Professionalism
MeganLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
Alexander3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
JacquesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repair+ Responsiveness+ Punctuality+ Professionalism

Price

$608+46% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair111$322–$1.1k
Toilet repair95$216–$593
Plumbing leak detection86$104–$618
Drain cleaning84$228–$493
Faucet repair59$295–$680
Plumbing leak repair55$271–$1.1k
Water heater installation53$1.2k–$2.4k
Faucet installation37$314–$845

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