Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Heil Plumbing & HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heil Plumbing & HVAC

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews

📞 Call (240) 451-1083Request a call backWebsite ↗

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heil Plumbing & HVAC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 78% of septic tank services.B
78

Reviews for your job

Customers hired Heil Plumbing & HVAC for 8 kinds of job.

Heil Plumbing & HVAC for garbage disposal repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,400–1,600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$145–$343
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Garbage disposal repair”

LindaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Chad Knowles did an outstanding job working on our plumbing issues. Our water pressure was way too high due to problems with the pipes and valves near it. We also had him install a garbage disposal, fix some leaking faucets that had been leaking for a very long time. While installing the garbage disposal he noticed…

Paid $1,400–1,600Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Jane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Erik came and saved my weekend by answering my call to unclog my kitchen sink. The sink stopped draining Thursday night. I went to a serious medical appointment early Friday. I called Heil plumbing after my appointment around 11 and was able to keep a social engagement be a little after 1:00 pm. Everything is great.

Paid $200–300Reasonable priceGarbage disposal repair
Trent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eddie Heil and Heil Plumbing are incredible! I have used Heil plumbing for over 10 years on multiple jobs and they are responsive, experts at what they do, and always professional. I give Heil Plumbing my highest recommendation!

Water heater installationGarbage disposal installationPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Isaac6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

another visit another year! Straight forward, friendly, trust worthy!

Garbage disposal repairService not listed+ Responsiveness+ Punctuality+ Quality
BrianLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Marvin was awesome! He was on time and was able to fix my garbage disposal issue with ease. Very professional and personable. Will use again down the road if we need assistance

Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
Patrick14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve used Heil for two jobs at our home, a garbage disposal repair and a toilet repair. Both times it was incredibly easy to schedule an appointment and they came quite quickly. Jacob is the best technician you could ask for. He’s thorough, meticulous, and extremely knowledgeable. He’s also just a friendly and…

Garbage disposal repairToilet repair+ Responsiveness+ Punctuality+ Quality
SharonLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The office returned my call within 5 minutes. Jacob, the technician, was at my home within the hour on a holiday weekend! Amazing service, extremely professional and most importantly, honest! Highly recommend this company.

Garbage disposal repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Thomas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Heil was quick to respond and Jacob came in and did a fantastic job. He was quick and efficient and explained everything that he was doing and why.

Garbage disposal installationGarbage disposal repair+ Responsiveness+ Quality+ Professionalism
DanielLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, knowledgeable and did a perfect job!

Garbage disposal repair+ Punctuality+ Quality+ Professionalism
Cathy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ken was very professional and fixed our clogged pipes right away. He also explained everything about garbage disposal use and how to prevent future clogging. Excellent job! Greatly satisfied with this service!

Garbage disposal repairPlumbing pipe repair+ Quality

Price

$608+46% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair111$322–$1.1k
Toilet repair95$216–$593
Plumbing leak detection86$104–$618
Drain cleaning84$228–$493
Faucet repair59$295–$680
Plumbing leak repair55$271–$1.1k
Water heater installation53$1.2k–$2.4k
Faucet installation37$314–$845

Compare with

King & Sons Septic Service, LLC logoKing & Sons Septic Service, LLCExperts Score 98Rockville · 4.99★Environmental Septic logoEnvironmental SepticExperts Score 96Rockville · 4.93★Service Force Plumbing logoService Force PlumbingExperts Score 94Rockville · 4.94★