Experts Reviews · Company report
Heil Plumbing & HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heil Plumbing & HVAC

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heil Plumbing & HVAC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 78% of septic tank services.B
78

Reviews for your job

Customers hired Heil Plumbing & HVAC for 8 kinds of job.

Heil Plumbing & HVAC for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$328–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Outdoor plumbing system repair”

Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing experience with Heil. Water pouring out of the side of the house by the outdoor spigot at 7pm meant we had to turn the water off in the whole house. Scheduled online for a 7:30-3 window the following day. We called first thing asking if we could narrow the window so we could make arrangements with work, and…

Paid $400–600Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
GregLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent and friendly service

Paid $1,000–1,200Reasonable priceSewer cleaningOutdoor plumbing system repair
Mr.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a GC building my own house, I’ve worked with many contractors, and the technicians from Heil Plumbing are among the best I’ve seen. The lead technician, John, demonstrated extensive knowledge and was very patient in answering all of my questions. I will definitely use Heil Plumbing again in the future and highly…

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jeffrey Thomas came to our house and provided excellent service and information. I couldn’t be happier about my experience with Heil Plumbing.

Paid $100–200Great pricePlumbing leak detectionFaucet repairOutdoor plumbing system repair
Meagan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

John Upperman and his team from Heil Plumbing did a really big job for us and we couldn't be happier with their work. They replaced 160 feet of sewage line outside AND all the sewage lines in our basement. John and his team were very professional, always on time, communicated well and best of all, did quality…

Great priceOutdoor plumbing system repairSewer repair
Sean7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Awesome service! Told me the truth and didn’t try to upsell me. He fixed both problems and was easy to work with. Fair pricing and personable (Jefferey Thomas). Highly Recommended!!

Paid $100–200Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
Gita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Seth was prompt, professional and very pleasant and helpful in explaining various current and future issues.

Paid $1,000+Reasonable priceFaucet repairOutdoor plumbing system repairShower repair
JGK12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe explained all my options clearly and provided pricing details. I felt well informed and able to make the best decision on how to proceed with the job. Thanks for the great service!

Paid $300–400Reasonable priceOutdoor plumbing system repair
AndrewLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a great experience with Jon from Heil plumbing. He replaced our hose bib quickly and efficiently, and did a clean and professional job. He was friendly, courteous, and respectful of our property. He also explained the process and answered all our questions. I would highly recommend Jon and Heil plumbing to anyone who needs plumbing services.

Faucet installationFaucet repairOutdoor plumbing system repair
THeresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The work was top quality. All the individuals who worked on the job were very professional and worked very hard. The cleanup was also done very well. Passed inspection easily.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Matt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were so impressed by how professional and responsive they were. The did a great job replacing our main water line from the street and they did it very quickly while being minimally intrusive in the yard. We loved how friendly they were, for example, how they greeted our kids and used their names. Heil Plumbing…

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Marie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outdoor faucet repair that required a crawl space repair. Quick professional service, knowledgeable and friendly plumber and affordable. Will definitely use again!!

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Patient, kind, and more than willing to answer all of my questions and concerns.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob was extremely timely, proficient, and patient. He took the time to thoroughly explain everything that needed to be done and made me feel like I was in control of the decision making every step of the way. I will definitely use Heil Plumbing DMV again.

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Jacqueline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr .Jorge Did a excellent Job. This Company I would highly recommend. Keep up the good work. Errol & Jackie D’Souza

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Mr2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service technician arrived on time, and I received a message before he arrived to let me know his name and his time of arrival. Additionally, I received a reminder prior to that day that I had scheduled a service. He was extremely efficient and very friendly! There was one small part he had to run out to get,…

Faucet repairOutdoor plumbing system repair+ Punctuality+ Quality+ Professionalism
Cheri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceOutdoor plumbing system repair
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairToilet installation
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairFaucet installationPlumbing leak repair+ Quality+ Professionalism
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
RicknAnn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality

Price

$608+46% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair111$322–$1.1k
Toilet repair95$216–$593
Plumbing leak detection86$104–$618
Drain cleaning84$228–$493
Faucet repair59$295–$680
Plumbing leak repair55$271–$1.1k
Water heater installation53$1.2k–$2.4k
Faucet installation37$314–$845

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