Experts Reviews · Company report
Heil Plumbing & HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heil Plumbing & HVAC

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heil Plumbing & HVAC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 78% of septic tank services.B
78

Reviews for your job

Customers hired Heil Plumbing & HVAC for 8 kinds of job.

Heil Plumbing & HVAC for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.87
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$618
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 87 Google reviews tagged “Plumbing leak detection” · showing 20

LindaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Chad Knowles did an outstanding job working on our plumbing issues. Our water pressure was way too high due to problems with the pipes and valves near it. We also had him install a garbage disposal, fix some leaking faucets that had been leaking for a very long time. While installing the garbage disposal he noticed…

Paid $1,400–1,600Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing experience with Heil. Water pouring out of the side of the house by the outdoor spigot at 7pm meant we had to turn the water off in the whole house. Scheduled online for a 7:30-3 window the following day. We called first thing asking if we could narrow the window so we could make arrangements with work, and…

Paid $400–600Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
ali8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jake was thorough and he accomplished all our goals. He was polite and easy to have in the house. I would be pleased to have him return to do more work when it is needed. Both times I have called Heil you have given me prompt, expert service.

Paid $400–600Reasonable pricePlumbing leak detectionFaucet repairShower repair
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly service.

Toilet repairPlumbing leak detectionPlumbing pipe repair
Andre3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The service was efficient, and I was kept informed the entire time. I would recommend Heil to my neighbors

Paid $600–800Not surePlumbing leak detectionPlumbing pipe repair
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Found leak and fixed it.

Paid $800–1,000Reasonable pricePlumbing leak detection
sylvia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very very professional and explains everything thoroughly. Went above and beyond.

Paid $1,200–1,400Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
AliciaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very pleasant technician (Eric Young0! He was able to help me with all my plumbing issues very professionally and efficiently.

Paid $400–600Not surePlumbing leak detectionPlumbing pipe repairService not listed
Mayely3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chad arrived promptly and completed the service quickly. Very professional.

Paid $200–300Reasonable pricePlumbing leak detection
Georgiana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wonderful job provided! Very professional, correct and polite.

Plumbing leak detectionPlumbing leak repair
peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very efficient and easy to work with

Paid $700–800Reasonable pricePlumbing leak detection
StephanieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We call Heil for all our plumbing needs — and there have been a LOT in our new old home. Jake is always meticulous, reliable, knowledgeable, professional, courteous and friendly. We request him every time. Thanks for being a service provider we can trust our house to!

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
LindaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Eric B was fantastic. He came to fix our kitchen and down at least 30 mon on the phone with Delta, and they gave g him the complete run around! He figured out it was defective. He gave us guidance on purchasing a new one (we went with Moem this time—we’ve always had good luck with their products). I called Heil this…

Plumbing leak detectionFaucet repair
Beth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Heil Plumbing has wonderful customer service and fast professional services. We needed a total replacement of the water line to our house. It was a complicated job on an older home. Work was done with minimum digging. The new work is more accessible and should last a very long time. Highly recommend this company.

Plumbing leak detectionPlumbing leak repair
RayaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Happy with the service. Easy scheduling, nice people. When the specialists came, I knew I was in good hands. Knowledgeable and professional.

Paid $1,000+Not sureToilet repairDrain cleaningPlumbing leak detection
Javier6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Eddie was great! He not only solved our issue quickly he pointed out arenas of concern.

Plumbing leak detection
Peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly and efficient. Honest with initial quote compared to what was actually needed saving me money. Completed entire job in a very timely manner.

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repair
Joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Quality service, friendly and honest, and decent prices.

Reasonable pricePlumbing leak detection
Fahi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Eddie was fantastic and professional. He was able to fix the issue in no time

Paid $100–200Reasonable priceDrain cleaningPlumbing leak detection
Kathryn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Clean, professional, friendly. Couldn’t have asked for better service.

Customer photo from Kathryn's reviewCustomer photo from Kathryn's review
Paid $1,000+Great pricePlumbing leak detection

Show more plumbing leak detection reviews (67 more) →

Price

$608+46% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair111$322–$1.1k
Toilet repair95$216–$593
Plumbing leak detection86$104–$618
Drain cleaning84$228–$493
Faucet repair59$295–$680
Plumbing leak repair55$271–$1.1k
Water heater installation53$1.2k–$2.4k
Faucet installation37$314–$845

Compare with