Experts Reviews · Company report
Heil Plumbing & HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heil Plumbing & HVAC

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heil Plumbing & HVAC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 78% of septic tank services.B
78

Reviews for your job

Customers hired Heil Plumbing & HVAC for 8 kinds of job.

Heil Plumbing & HVAC for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 55 Google reviews tagged “Plumbing leak repair” · showing 20

LindaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Chad Knowles did an outstanding job working on our plumbing issues. Our water pressure was way too high due to problems with the pipes and valves near it. We also had him install a garbage disposal, fix some leaking faucets that had been leaking for a very long time. While installing the garbage disposal he noticed…

Paid $1,400–1,600Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Adam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Charlie and his team were fantastic. We found them to be both friendly and professional. They were able to tackle a very tough job efficiently and with great results.

Paid $2,000+Great pricePlumbing leak repair
Hyunok1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great work!

Paid $600–800Reasonable pricePlumbing leak repair
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly service.

Toilet repairPlumbing leak detectionPlumbing pipe repair
sylvia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very very professional and explains everything thoroughly. Went above and beyond.

Paid $1,200–1,400Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
B.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

After a different company told me I’d need to replace the entire kitchen faucet to address the leaking sprayer hose I called Heil for second opinion. Eric Y came out and quickly determined what part was needed, ordered it and then came back a few days later to install it – much cheaper than a new faucet! I won’t…

Paid $100–200Great priceFaucet repairPlumbing leak repair
Georgiana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wonderful job provided! Very professional, correct and polite.

Plumbing leak detectionPlumbing leak repair
StephanieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We call Heil for all our plumbing needs — and there have been a LOT in our new old home. Jake is always meticulous, reliable, knowledgeable, professional, courteous and friendly. We request him every time. Thanks for being a service provider we can trust our house to!

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Beth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Heil Plumbing has wonderful customer service and fast professional services. We needed a total replacement of the water line to our house. It was a complicated job on an older home. Work was done with minimum digging. The new work is more accessible and should last a very long time. Highly recommend this company.

Plumbing leak detectionPlumbing leak repair
RayaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Happy with the service. Easy scheduling, nice people. When the specialists came, I knew I was in good hands. Knowledgeable and professional.

Paid $1,000+Not sureToilet repairDrain cleaningPlumbing leak detection
Juan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Erik did a great job solving my plumbing issue. I will recommend Heil Plumbing and ask for Erick.

Sewer repairPlumbing leak repair
Mr.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a GC building my own house, I’ve worked with many contractors, and the technicians from Heil Plumbing are among the best I’ve seen. The lead technician, John, demonstrated extensive knowledge and was very patient in answering all of my questions. I will definitely use Heil Plumbing again in the future and highly…

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
JohnLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Truly professional experience and very quick service. They gave me a 7:30 to 1:00 p.m. window and they showed up at 7:35. A.m.. very happy with the results of the work. Especially with how expeditiously it was completed and how professional and friendly their service providers are. I will absolutely be reaching back…

Paid $500–600Reasonable pricePlumbing pipe repairPlumbing leak repair
Rustic2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Prompt, quality service from Richard.

Paid $600–700Reasonable pricePlumbing leak repair
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jeffrey Thomas came to our house and provided excellent service and information. I couldn’t be happier about my experience with Heil Plumbing.

Paid $100–200Great pricePlumbing leak detectionFaucet repairOutdoor plumbing system repair
Stan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I recently hired Heil Plumbing to replace my water service line, and I couldn’t be happier with the entire experience. From the very first phone call and follow-up emails, the communication was fast, clear, and honest. The technician who came out for the quote was extremely knowledgeable—he thoroughly inspected the…

Great pricePlumbing leak repair
BrettLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jeff Thomas is awesome. He did a fantastic job installing a pressure relief valve for my house that will prevent future pinhole leaks and other damage to my pipes. Hands down one of the best plumbers I’ve come across. He always solves the problem timely and in a way that makes sense (to me, a non-plumber), and…

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing leak repair
Gita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Seth was prompt, professional and very pleasant and helpful in explaining various current and future issues.

Paid $1,000+Reasonable priceFaucet repairOutdoor plumbing system repairShower repair
Troy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Otto and his crew were very professional, respectful, timely, and efficient. Otto explained the entire main waterline replacement before they started and stuck to that process. Their process was very minimally invasive with only needing to dig a single hole to replace 30 feet plus of copper water line. It took them…

Customer photo from Troy's review
Paid $1,000+Great pricePlumbing pipe repairPlumbing leak repair
Alisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend Heil Plumbing. I was unsure if I had multiple leaks and was told by other plumbing companies I needed to replace the main line. Seth was able to confirm the leak location (which was not the main line) and repair it within hours. It was not an easy location to repair but Seth did it. I am very…

Paid $700–800Great pricePlumbing pipe repairPlumbing leak repair

Show more plumbing leak repair reviews (35 more) →

Price

$608+46% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair111$322–$1.1k
Toilet repair95$216–$593
Plumbing leak detection86$104–$618
Drain cleaning84$228–$493
Faucet repair59$295–$680
Plumbing leak repair55$271–$1.1k
Water heater installation53$1.2k–$2.4k
Faucet installation37$314–$845

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