Experts Reviews · Company report
Heil Plumbing & HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heil Plumbing & HVAC

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heil Plumbing & HVAC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 78% of septic tank services.B
78

Reviews for your job

Customers hired Heil Plumbing & HVAC for 8 kinds of job.

Heil Plumbing & HVAC for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$466
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Shower repair” · showing 20

ali8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jake was thorough and he accomplished all our goals. He was polite and easy to have in the house. I would be pleased to have him return to do more work when it is needed. Both times I have called Heil you have given me prompt, expert service.

Paid $400–600Reasonable pricePlumbing leak detectionFaucet repairShower repair
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Erik was great. He fixed our problem quickly and efficiently.

Paid $200–300Reasonable priceShower repair
holly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Richard was wonderful! Very professional and kind. Coached my son - the new home owner - on maintenance strategies to manage his older home. He gave lots of advice and suggestions. Was truly wonderful to work with.

Paid $600–700Reasonable priceFaucet repairShower repair
Gita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Seth was prompt, professional and very pleasant and helpful in explaining various current and future issues.

Paid $1,000+Reasonable priceFaucet repairOutdoor plumbing system repairShower repair
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Nick did a great job of restoring hot water to my shower. I appreciated doing business with this company and will def use them again.

Shower repair+ Responsiveness+ Punctuality+ Quality
Edward3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A+++ job. Malik was punctual, professional, and courteous. The work was done promptly and with great attention to detail. Very happy.

Faucet repairShower repair
Ron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric B. of Heil Plumbing performed minor tank rebuilds on two of our toilets and installed a cartridge on our shower valve. We were impressed by his expertise and professionalism and will certainly seek out his services again should we have future plumbing needs.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality
The11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is my second time using HEIL, both were great experiences. Ike, Jon, and Chase were all skilled and highly professional / courteous. Most importantly the jobs were done right the first time. I am a fan!!!

Shower repair+ Responsiveness+ Punctuality+ Quality
Sandy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The handle that controlled my shower broke. The parts were installed in the 1980 and parts were hard to find. They did find them, ordered and installed them.

Shower repair+ Professionalism
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I hired a contractor to do some work on my house and suddenly several of my valves were leaking (they were not leaking before). He offered to fix them for an unreasonable price and told me my pipes also needed replacement. I called Heil Plumbing for a second opinion. They quickly dispatched Jeff, who looked at…

Plumbing leak detectionShower repair+ Responsiveness+ Punctuality+ Quality
Tina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! Good Price, Quality Work. Responded to my Call right away.

Faucet repairShower repairDrain cleaning+ Punctuality+ Quality+ Professionalism
sean4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Plumber Jacob George fully lived up to his excellent reputation. The work was well done and efficient. Jacob is a knowledgeable, skilled plumber who obviously enjoys his craft and has a great attitude. Will definitely call again

Plumbing leak repairShower repair+ Responsiveness+ Punctuality+ Quality
george7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service at a fair price.very responsive and on time.

Faucet repairShower repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Kathryn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jacob from Heil plumbing came out to look at a leak in my basement ceiling and to give me a second opinion on my main drain line. He was incredibly thorough in both his investigation into the problem and in his explanation of the problem to me. When he left I had a definitive idea of what the problem was, a…

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality
Derek1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jacob came and fixes our shower valve and diagnosed and fixed an odor problem. Very professional and would use again.

Shower repairToilet repair+ Professionalism+ Value
jacob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Been having a leak from the upstairs bathroom which has ruined the ceiling over and over after multiple plumbers had said issues were fixed. Came in and did hours of throughout inspection running infrared testing of pipes, floor, and ceiling. Found multiple leaks, with water seeping through floor around toilet,…

Plumbing leak detectionToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Toilet and shower drains were clogged. They came out that day and Jacob was very thorough and provided a great explanation for the work. I will use them again

Shower repair+ Responsiveness+ Punctuality+ Quality
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob was extremely timely, proficient, and patient. He took the time to thoroughly explain everything that needed to be done and made me feel like I was in control of the decision making every step of the way. I will definitely use Heil Plumbing DMV again.

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
DeShawnaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Marvin handled my parents with knit gloves. Things started a little rocky with my parents apprehensive temper. He was very kind and patient and we recommend Heil Plumbing DMV for all plumbing repairs. We will keep them for any future repairs. Thank you Heil for excellent service!

Faucet repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Plummer that completed the work was very professional, knowledgable and quick.

Shower repairDrain cleaning+ Responsiveness+ Punctuality+ Quality

Show more shower repair reviews (7 more) →

Price

$608+46% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair111$322–$1.1k
Toilet repair95$216–$593
Plumbing leak detection86$104–$618
Drain cleaning84$228–$493
Faucet repair59$295–$680
Plumbing leak repair55$271–$1.1k
Water heater installation53$1.2k–$2.4k
Faucet installation37$314–$845

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