Experts Reviews · Company report
Heil Plumbing & HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heil Plumbing & HVAC

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heil Plumbing & HVAC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 78% of septic tank services.B
78

Reviews for your job

Customers hired Heil Plumbing & HVAC for 8 kinds of job.

Heil Plumbing & HVAC for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.95
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 95 Google reviews tagged “Toilet repair” · showing 40

Gregory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Another great experience with Heil Plumbing. I was able to schedule an appointment within 24 hours of contacting them. Seth was professional and did a excellent job.

Paid $200–400Toilet repair
Lydia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Nick DiRubbo did an excellent job. He found the leak and repaired it right away and fixed our toilet. Since he was so efficient, we asked him to do an additional task of fixing our outside water outlet. He completed 3 very different problems, was respectful of our home, and our time. I highly recommend him.

Toilet repair
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Eric did a great job. Assessed issue, explained it, and fixed it. Appreciate the timeliness and thoroughness of the service.

Toilet repair
Selma14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Was informative; thank you!

Paid $200–400Not sureToilet repair
David14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Damontae was great. Courteous, efficient and successful! He's definitely a keeper.

Paid $200–400Not sureToilet repair
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly service.

Toilet repairPlumbing leak detectionPlumbing pipe repair
Jamie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Erik came to our home to fix our toilet today. He was very polite and courteous, explained what needed to be done, and had the problem fixed in no time. Highly recommend!

Paid $200–400Reasonable priceToilet repair
Z10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Arrived exactly on time. Gave me the exact cost of the project. Job completed. Great service. I have many other things that need fixing or tweaking. I will definitely use Heil Plumbing again. Thank you.👍

Paid $200–400Reasonable priceToilet repair
Dianna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Polite and professional! He did a great job repairing our toilet.

Reasonable priceToilet repair
RayaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Happy with the service. Easy scheduling, nice people. When the specialists came, I knew I was in good hands. Knowledgeable and professional.

Paid $1,000+Not sureToilet repairDrain cleaningPlumbing leak detection
Soudi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Erik is a great technician- he was on time, extremely efficient, courteous, and organized. He took care of the clogged drain, fixed the toilet handle. Erik continued cleaning the area after finishing up the job. Thanks for great attention to details.

Paid $300–400Reasonable priceToilet repairDrain cleaning
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service. Extremely helpful and professional. I learned a lot.

Paid $300–400Not sureToilet repair
KLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Timely, friendly, courteous, knowledgable service. Thank you Jeff!

Paid $200–300Reasonable priceToilet repair
Ruth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Heil was great! We needed emergency toilet repair, and they had a technician here within 90 minutes. They sent a photo of their repair guy ahead of time, which I greatly appreciated. He was great at explaining the problem, the process, and the costs up front. There was no upselling pressure. The problem was fixed…

Paid $300–400Reasonable priceToilet repair
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent experience. Fair. Professional. Just what we were hoping for.

Paid $900–1,000Reasonable priceToilet repairGarbage disposal installationDrain cleaning
Yvonne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We are very happy with the service provided by Erik Young from Heil Plumbing. Excellent work, fair prices, very good communication through the repair process.. we will definitely hire the company/Erik again

Paid $600–700Reasonable priceToilet repair
LizaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jeffrey did a great job. He was very nice, he solved the problem right away, and he found a way to make the cost less expensive for me. I definitely recommend him!

Toilet repair
charlotte6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Richard was great! Easy to schedule the service and was very helpful and friendly.

Toilet repair
Melissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great, friendly, quick service!

Paid $300–400OverpricedToilet repair
Deborah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Plumber aka service technician Richard Cloud took good care of both our jammed garbage disposal and aging Toto commode. He offered maintenance and usage tips for the former and reassurance of normal wear and tear on the latter. This was our second call for Heil Plumbing’s services and we would do so again.

Not sureToilet repairGarbage disposal installation
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

On time, and installed a new toilet. Cleaned up the area after he was finished and had me inspect his work.

Paid $400–500Toilet repair
Reese2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Erik Young did a great job! Quick and high quality service.

Toilet repair
LarryLocal Guide · 229 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super nice and skillful repairman. Immaculate clean up too. Very happy

Paid $300–400Reasonable priceToilet repair
Fatima4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I used heil plumber for the third time. Jeffrey Thomas and his helper were amazing team and did a great job job. Jeffrey is very knowledgeable.he explained things to me in a great detail about the toilet leak. After they finished the repair , they cleaned everything. Thank you Jeffrey I will use heil plumbing in the future again

Paid $400–500Reasonable priceToilet repair
Preeti6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional, explained everything he was doing and gave many tips on how to prevent issues. Highly recommend!

Toilet repairSewer repair
Aubrey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent work by Seth and his co-worker. Could not be more pleased. Thank you.

Paid $1,000+Reasonable priceToilet repair
Vajra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Seth was a great professional with a friendly demeanor and patient attitude, knew his trade well and got the job accomplished to our satisfaction. Happy that I went with Heil Plumbing

Paid $800–900Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
S1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Expert work.

Reasonable priceToilet repairPlumbing pipe repairFaucet installation
Arun3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They provided excellent service. Came first thing in the morning and told me exactly what was wrong and also said they wanted to try something that would not cost me more. It worked. Very happy with the promptness and quality of work !

Paid $300–400Great priceToilet repair
Phyllis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Seth did a wonderful job with our failing toilet. Very nice guy. Excellent and quick service. Will definetly call Heil again.

Paid $300–400Reasonable priceToilet repair
kevinLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Seth was professional and quick!

Paid $500–600Reasonable priceToilet repair
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt response and Richard was great!

Toilet repair
Andrew9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a plumbing leak that seemed to be an emergency, and was able to get a plumber out within a few hours. Seth did a great job both in service and communication. Would definitely recommend using this company.

Reasonable priceToilet repairPlumbing leak repair
SteveLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Extremely professional and very prompt service. Others in my neighborhood use these guys. I will absolutely call them if I have further needs

Plumbing pipe repairToilet repair+ Responsiveness+ Professionalism
RyanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

If you need any plumbing work, use this company! They called me back right away, answered my questions and got me someone to my house quickly. The plumber, Ken G was amazing. He had a great attitude and I felt very comfortable having him in my home. He immediately got to work and found the problem and fixed it for a…

Toilet repairPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
claire4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are incredibly professional and reliable — On time, prompt response when called, pictures and written estimates for everything both for work they did and for proposed work. They are not the cheapest but I cannot recommend them highly enough

Toilet repairDrain cleaningPlumbing pipe repair
Patricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Can’t say enough good things about Joe Welch, he was awesome! Great work!!

Plumbing leak detectionToilet repairDrain cleaning
Alicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Fantastic job!

Toilet repair+ Responsiveness+ Punctuality+ Quality
Aaron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our plumber Eric was amazing. Super knowledgeable, professional, really good communication and gave us general advice that he didn’t need to give us. Couldn’t recommend him more highly.

Toilet repairService not listed+ Quality+ Professionalism
Ron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric B. of Heil Plumbing performed minor tank rebuilds on two of our toilets and installed a cartridge on our shower valve. We were impressed by his expertise and professionalism and will certainly seek out his services again should we have future plumbing needs.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality

Show more toilet repair reviews (55 more) →

Price

$608+46% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair111$322–$1.1k
Toilet repair95$216–$593
Plumbing leak detection86$104–$618
Drain cleaning84$228–$493
Faucet repair59$295–$680
Plumbing leak repair55$271–$1.1k
Water heater installation53$1.2k–$2.4k
Faucet installation37$314–$845

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