How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREHeil Plumbing & HVAC
Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Heil Plumbing & HVAC for 8 kinds of job.
Heil Plumbing & HVAC for toilet repair
Clear ✕All 95 Google reviews tagged “Toilet repair” · showing 60
Another great experience with Heil Plumbing. I was able to schedule an appointment within 24 hours of contacting them. Seth was professional and did a excellent job.
Nick DiRubbo did an excellent job. He found the leak and repaired it right away and fixed our toilet. Since he was so efficient, we asked him to do an additional task of fixing our outside water outlet. He completed 3 very different problems, was respectful of our home, and our time. I highly recommend him.
Eric did a great job. Assessed issue, explained it, and fixed it. Appreciate the timeliness and thoroughness of the service.
Was informative; thank you!
Damontae was great. Courteous, efficient and successful! He's definitely a keeper.
Friendly service.
Erik came to our home to fix our toilet today. He was very polite and courteous, explained what needed to be done, and had the problem fixed in no time. Highly recommend!
Arrived exactly on time. Gave me the exact cost of the project. Job completed. Great service. I have many other things that need fixing or tweaking. I will definitely use Heil Plumbing again. Thank you.👍
Polite and professional! He did a great job repairing our toilet.
Happy with the service. Easy scheduling, nice people. When the specialists came, I knew I was in good hands. Knowledgeable and professional.
Erik is a great technician- he was on time, extremely efficient, courteous, and organized. He took care of the clogged drain, fixed the toilet handle. Erik continued cleaning the area after finishing up the job. Thanks for great attention to details.
Great service. Extremely helpful and professional. I learned a lot.
Timely, friendly, courteous, knowledgable service. Thank you Jeff!
Heil was great! We needed emergency toilet repair, and they had a technician here within 90 minutes. They sent a photo of their repair guy ahead of time, which I greatly appreciated. He was great at explaining the problem, the process, and the costs up front. There was no upselling pressure. The problem was fixed…
Excellent experience. Fair. Professional. Just what we were hoping for.
We are very happy with the service provided by Erik Young from Heil Plumbing. Excellent work, fair prices, very good communication through the repair process.. we will definitely hire the company/Erik again
Jeffrey did a great job. He was very nice, he solved the problem right away, and he found a way to make the cost less expensive for me. I definitely recommend him!
Richard was great! Easy to schedule the service and was very helpful and friendly.
Great, friendly, quick service!
Plumber aka service technician Richard Cloud took good care of both our jammed garbage disposal and aging Toto commode. He offered maintenance and usage tips for the former and reassurance of normal wear and tear on the latter. This was our second call for Heil Plumbing’s services and we would do so again.
On time, and installed a new toilet. Cleaned up the area after he was finished and had me inspect his work.
Erik Young did a great job! Quick and high quality service.
Super nice and skillful repairman. Immaculate clean up too. Very happy
I used heil plumber for the third time. Jeffrey Thomas and his helper were amazing team and did a great job job. Jeffrey is very knowledgeable.he explained things to me in a great detail about the toilet leak. After they finished the repair , they cleaned everything. Thank you Jeffrey I will use heil plumbing in the future again
Very professional, explained everything he was doing and gave many tips on how to prevent issues. Highly recommend!
Excellent work by Seth and his co-worker. Could not be more pleased. Thank you.
Seth was a great professional with a friendly demeanor and patient attitude, knew his trade well and got the job accomplished to our satisfaction. Happy that I went with Heil Plumbing
Expert work.
They provided excellent service. Came first thing in the morning and told me exactly what was wrong and also said they wanted to try something that would not cost me more. It worked. Very happy with the promptness and quality of work !
Seth did a wonderful job with our failing toilet. Very nice guy. Excellent and quick service. Will definetly call Heil again.
Seth was professional and quick!
Prompt response and Richard was great!
I had a plumbing leak that seemed to be an emergency, and was able to get a plumber out within a few hours. Seth did a great job both in service and communication. Would definitely recommend using this company.
Extremely professional and very prompt service. Others in my neighborhood use these guys. I will absolutely call them if I have further needs
If you need any plumbing work, use this company! They called me back right away, answered my questions and got me someone to my house quickly. The plumber, Ken G was amazing. He had a great attitude and I felt very comfortable having him in my home. He immediately got to work and found the problem and fixed it for a…
They are incredibly professional and reliable — On time, prompt response when called, pictures and written estimates for everything both for work they did and for proposed work. They are not the cheapest but I cannot recommend them highly enough
Can’t say enough good things about Joe Welch, he was awesome! Great work!!
Fantastic job!
Our plumber Eric was amazing. Super knowledgeable, professional, really good communication and gave us general advice that he didn’t need to give us. Couldn’t recommend him more highly.
Eric B. of Heil Plumbing performed minor tank rebuilds on two of our toilets and installed a cartridge on our shower valve. We were impressed by his expertise and professionalism and will certainly seek out his services again should we have future plumbing needs.
Prompt and professional service
Great Service - Efficient, Fast Friendly and on time. Will use again, especially id Eric is available.
Jeff was very good and friendly. He is very knowledgeable about his work.
Once again I needed help and Hiel came to my rescue. I purchased my home 39 years ago and they have been my only plumbers. Thank you for the great service! Brandon did a great job!
The Team at Heil did a great job setting up the appointment and the speed in which they did it was outstanding. Once the plumber arrived, MARVIN, did an outstanding job of diagnosing the problems and quickly and efficiently resolved all issues. Thank you for a Job done extremely well.
Excellent work by the technician Work done quickly Listened to my needs
My Plummer was very courteous, diagnosed the problem very quickly, fixed it quickly, and did not leave a mess after he was done. Very much appreciated. I would use this company again.
Tech was quick, personable, very knowledgeable, and left everything clean.
Jake S. was very professional and thorough. He explained everything to me and answered all of my questions. No action needed to be taken, other than checking the lines and the functioning of the toilet. But I felt confident in his assessment of the situation and solution.
Jacob was excellent. He took his time explaining all of the issues and how best to remediate moving forward. Very timely and professional. Highly recommend.
The representative was very pleasant and explained what needed to be done.
We’ve used Heil for two jobs at our home, a garbage disposal repair and a toilet repair. Both times it was incredibly easy to schedule an appointment and they came quite quickly. Jacob is the best technician you could ask for. He’s thorough, meticulous, and extremely knowledgeable. He’s also just a friendly and…
Jacob came to repair the toilet but he found out that there are bigger issues with the floor and he insisted that we can’t go ahead without fixing the floor. His advice was very good, I can imagine that another person would have proceeded without warning us about bigger issues. He made a temporary fix, and did not…
Jacob from Heil plumbing came out to look at a leak in my basement ceiling and to give me a second opinion on my main drain line. He was incredibly thorough in both his investigation into the problem and in his explanation of the problem to me. When he left I had a definitive idea of what the problem was, a…
Jacob came and fixes our shower valve and diagnosed and fixed an odor problem. Very professional and would use again.
Great service …thank you!!!
Been having a leak from the upstairs bathroom which has ruined the ceiling over and over after multiple plumbers had said issues were fixed. Came in and did hours of throughout inspection running infrared testing of pipes, floor, and ceiling. Found multiple leaks, with water seeping through floor around toilet,…
I was able to quickly schedule a appointment online and the plumber promptly showed up. He was able to diagnose what was causing my basement issues and recommend some immediate and long term solutions. Overall I'm glad I went with Heil and will use them in the future
Jacob did an amazing job replacing the toilet flushing kit. It was quick and professionally done. Couldn’t even tell than he had been to our place. Everything looked clean and tidy after his work was done. Appreciate the wonderful service!
We have used Heil Plumbing several times and always been happy. They have performed simple and complex jobs; all successful. I wouldn't hesitate to refer them to anyone.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 111 | $322–$1.1k |
| Toilet repair | 95 | $216–$593 |
| Plumbing leak detection | 86 | $104–$618 |
| Drain cleaning | 84 | $228–$493 |
| Faucet repair | 59 | $295–$680 |
| Plumbing leak repair | 55 | $271–$1.1k |
| Water heater installation | 53 | $1.2k–$2.4k |
| Faucet installation | 37 | $314–$845 |