Experts Reviews · Company report
Heil Plumbing & HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Heil Plumbing & HVAC

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 82 septic tank services · 5.0★ from 1,108 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heil Plumbing & HVAC is better than 96% of septic tank services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heil Plumbing & HVAC is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heil Plumbing & HVAC is better than 78% of septic tank services.B
78

Reviews for your job

Customers hired Heil Plumbing & HVAC for 8 kinds of job.

Heil Plumbing & HVAC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 54 Google reviews tagged “Water heater installation”

Papacarlo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Joe Welch did an excellent job replacing my water heater. He was very friendly, knowledgeable, and went the extra mile to help. He arrived on time, completed the work neatly, and left the area spotless.

Water heater installation
Augustine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

John was an expert. We had a tight fit and what looked like a tricky installation, but John and apprentice Tariq did a first rate job.

Paid $2,000+Reasonable priceWater heater installation
Anastasios5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

John from Heil plumbing provided amazing service replacing my gas water heater. He answered all my questions and informed of everything I needed to know during the process. I highly recommend them for your plumbing needs.

Paid $2,000+Water heater installation
Kendra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The entire experience with Heil was easy and the staff throughout the process were courteous and helpful. Erik was patient in explaining everything before and after the job. He and his apprentice were efficient and clean and the workmanship looks top notch.

Reasonable priceWater heater installation
Irene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Seth and his apprentice did a great job replacing a water heater for us today. They were polite, answered all our questions, and did a very good clean up job. I really appreciate the attention to detail, and I would use Heil plumbing again.

Paid $2,000+Reasonable priceWater heater installation
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Joe did a great job replacing the water heater. Highly recommended.

Reasonable priceWater heater installation
StephanieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We call Heil for all our plumbing needs — and there have been a LOT in our new old home. Jake is always meticulous, reliable, knowledgeable, professional, courteous and friendly. We request him every time. Thanks for being a service provider we can trust our house to!

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
OyeLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Erik and his partner were extremely professional and knowledgeable. Erik diagnosed the problem with my water heater and provided recommendations. I decided to replace the heater and they were swift with getting the equipment and installing.

Paid $1,000+Not sureWater heater installation
Maura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience! the technician, Eric Brown, was very thorough and answered all my questions throughout the process of getting my water heater replaced. He quoted me the best price out of all the companies I looked into. When he came to do the work, it was done very well! Thank you for all your hard work. I Highly recommend Heil Plumbing & HVAC.

Great priceWater heater installation
Phil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Erik Young did an expert job at replacing our water heater. The job was done carefully and quickly, and he went through our options and answered all of our questions prior to purchase and install. Same-day service, and the new water heater has been working perfectly for the last few months. Highly recommend Erik and…

Paid $1,000+Reasonable priceWater heater installation
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service provider with solid customer service and service.

Paid $400–500Reasonable priceWater heater installation+ Responsiveness+ Quality+ Professionalism
SteveLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Extremely professional and very prompt service. Others in my neighborhood use these guys. I will absolutely call them if I have further needs

Plumbing pipe repairToilet repair+ Responsiveness+ Professionalism
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great guys! Explained everything clearly. Worked quickly and not pushy, cleaned up afterwards. Would use them again.

Paid $1,000+Reasonable priceWater heater installation
Trent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eddie Heil and Heil Plumbing are incredible! I have used Heil plumbing for over 10 years on multiple jobs and they are responsive, experts at what they do, and always professional. I give Heil Plumbing my highest recommendation!

Water heater installationGarbage disposal installationPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are so appreciative of Jeff’s work and his professionalism. We will recommend Heil plumbing 100%

Reasonable priceWater heater installation
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert and Chase did an excellent job. I needed a new water heater and wanted to change out my toilets. They explained the options and then installed everything that I asked for. They were very professional and cleaned everything up before they left.

Toilet installationWater heater installation+ Punctuality+ Professionalism
Nigel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

High quality professional service

Water heater installation+ Responsiveness+ Quality+ Professionalism
Jack6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional people. Did nice work. Did water heater evaluation.

Water heater installation+ Quality+ Professionalism+ Value
Mel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a washer and dryer delivered at O'Dark30 and when they removed the old ones, we found that our water heater (purchased in 2002) was leaking. Sure enough, we called Heil for help and they were able to deliver and install a new water heater all before noon. They went the extra mile and connected up our new…

Water heater installationDrain cleaning+ Responsiveness+ Quality+ Professionalism
MichaelLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quality service and a professional crew. The guys that installed our water heater were very helpful and supportive.

Water heater installation+ Responsiveness+ Punctuality+ Quality
R6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I wanted to have my water heater diagnosed due to some rusting water coming from the panels. Heil was able to send over a technician in 2 days. They even sent a text with the name and picture of the technician! Dave arrived on time and immediately started diagnosing the issue. He clearly explained to me what was…

Water heater installation+ Punctuality+ Professionalism+ Value
Jamie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their price for an emergency replacement was much lower than a competitor! Excellent work, fast, we’ll done.

Water heater installation+ Responsiveness+ Quality+ Professionalism
ParkerLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon B. Of Heil Plumbing was absolutely phenomenal. He was extremely efficient and made sure that all of the previous work (done by a former homeowner) was redone properly during the installation. Heil gave me the best price they could on a new water heater, and their answering service/office staff was super…

Water heater installationPlumbing leak repairWater tank installation+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work knowledgeable come in placed floor runners cleaned up after work was completed replaced water pressure valve and water heater in an reasonable time and brings system up to new county codes

Water heater installationPlumbing pipe repair+ Quality+ Professionalism
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I typically don’t write reviews, but we were so happy with the service we received that we wanted to make sure it was recognized. While on vacation out of town we learned from our house sitter there had been a gas leak to our home generator, and the fire department shut everything off until a licensed plumber could…

Water heater installationService not listed+ Quality
Jordan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob came out to do an estimate a week ago and I was very impressed with how thorough he was in both evaluating the setup and explaining to me what he needed to do. He was polite and easy to talk to. When he left I felt very confident in booking a water heater replacement. The replacement was also fantastic. He…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Roland3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great service …thank you!!!

Water heater installationToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience using Heil Plumbing DMV. Mr. Marvin Chaney reinstalled my water heater that had been botched by another company. He explained what needed to be done, was pleasant, and cleaned up after the job. This company is my choice for all future plumbing.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob took pride in his work. He answered all of my questions and made sure I was happy.

Water heater installation+ Punctuality+ Quality+ Professionalism
MaryAnn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Marvin installed a new water heater for me. He answered all of my questions and provided excellent service from the project quote to cleanup. Very professional. So generous with his knowledge and advice. Will definitely use Heil Plumbing again!

Water heater installation+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I wasted several days calling plumbers listed in the Washington Consumers Checkbook who despite great reviews either did not answer phones, or were slow to respond to emails. Then I started a web search and found Heil. They had great on line reviews, answered the phone promptly, were quick to understand what I…

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service in a timely manner. Very impressed with Jacob’s knowledge and demeanor. He was terrific!!

Water heater installation
Chong9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Marvin went above and beyond to get our water heater fixed, really appreciate it!

Water heater installationWater heater repair+ Responsiveness+ Quality+ Professionalism
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic. We woke up to a leaky water heater- they were there in a matter of a couple hours and had the unit replaced by the end of day. Professional, prompt, communicative, couldn't have asked for a better experience, especially under the stressful context.

Water heater installation+ Responsiveness+ Punctuality+ Quality
RogerLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Removed my outdated oil heat boiler and water tank; installed a new electric water heater. Marvin is a skilled tradesman and good guy. Easy to work with. Communicates everything clearly up front, delivered exactly what he said during the estimate on a job that few others would take. He has earned my business for the…

Water heater installationService not listed+ Responsiveness+ Quality+ Professionalism
BillLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Prompt response, detailed discussion of the issue, clear quote and job details, and completion of the job on time. Plus recommendation of related non plumbing issues.

Water heater installation
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The entire Heil Plumbing DMV team were amazing and extremely professional. Following the scheduling of the hot water heater replacement, we received a call in less than 24 hours and got our water heater replaced a day later. Marvin was on time, very patient, knowledgable and professional. Our 20 year old hot water…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Appreciate the curteousness of my technician. He came in, did his job, and came and left within the estimated time-frames I was given. The estimate I was given was also very true to what I was charged. Very satisfied!

Water heater installation
Raye2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

At last! A good plumbing experience after several bad ones in 1 month. Heil Plumbing DMV was just what I needed: reasonable cost, quick response to my need for a new water heater, a professional plumber who listened & responded to my specific needs, & he solved problems for me. I didn't feel pressured for…

Water heater installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Jean-Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It was wonderful working with Ryan O'Connell. He installed a water treatment system for acidic water in my house, repaired a poorly installed UV filter and added a proper sediment filter to protect the devices, he also did some preventative maintenance on some worn out parts on my well pressure tank tee. He then…

Water heater installationPlumbing pipe repairService not listed+ Responsiveness+ Punctuality+ Quality
Abhishek13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were great.Profesional and value for money.

Water heater installation+ Quality+ Professionalism+ Value
Dave9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Received 2 quotes and went with Heil, and glad I did. The other plumber charged me $300 just for a 'work analysis.' Heil's free estimate detailed a problem with the pressure reducing valve, and they replaced it along with the non-working water heater the same day I called, at a very reasonable price. I will use Heil…

Water heater installation+ Responsiveness+ Quality+ Value
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

TLDR; I initially hired Heil to help with a hot water heater replacement and had such a great experience that we hired Eddie (and his growing team) for other issues--replacing a water hose bib, a gas hose replacement, and most recently helping check if I had a gas leak near our fireplace --Eddie resolved them all.…

Water heater installationPlumbing pipe repairService not listed+ Responsiveness+ Punctuality+ Quality
Deanna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They kept me updated on when they would arrive at my home via text and phone calls. The text messages included a picture of the technician that would be arriving, which I thought was outstanding. They were always timely and kind! They were even great with coordinating with the landlord. Cannot recommend enough!

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceWater heater installation
Matt2 months ago★★★★★

Rating only, no written review.

Water heater installation
Ben4 months ago★★★★★

Rating only, no written review.

Paid $2,000+OverpricedWater heater installation
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installation
Natatia9 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installation
Megan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceWater heater installation
Asrat6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Professionalism
Ryan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
J5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
dinesh5 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality

Price

$608+46% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair111$322–$1.1k
Toilet repair95$216–$593
Plumbing leak detection86$104–$618
Drain cleaning84$228–$493
Faucet repair59$295–$680
Plumbing leak repair55$271–$1.1k
Water heater installation53$1.2k–$2.4k
Faucet installation37$314–$845

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