iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 11 water softener servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★473 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$680typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for prompt response times, often receiving service within hours or the same day. Reviewers highlight clear communication, fair pricing, and thorough explanations of issues and costs before work begins. Services include drain unclogging, toilet and garbage disposal installation, water heater replacement, and sump pump repairs. The high rating reflects satisfaction with professional, courteous, and knowledgeable technicians who leave work areas clean.
Google rating: 5.0 out of 5 from 473 reviews (99% five-star).
Reviews on this page: 473 Google reviews (395 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: August 18, 2026.
Service: Water Softener Service serving Philadelphia, Pennsylvania.
Data from Google, last updated October 27, 2026.
Score profile vs other water softener services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
Heiland home servicesWater Softener Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heiland home services: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heiland home services: 100/100 on this factor. Category median: 97.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heiland home services: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heiland home services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heiland home services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heiland home services: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
473 Google reviews we collected
5.0of 5
5 stars46699%
4 stars71%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 395 written reviews
99%praise
Praise98199%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1023%
Reasonable2251%
Overpriced12%
Not sure1023%
$680+26% vs typical water softener services
Middle half of what 35 customers paid ($480–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24625%
Speed & response23223%
Would recommend15616%
Quality & results13013%
Price & value10310%
Communication747%
Honesty & trust505%
What customers talk about
We read 395 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tek was courteous, knowledgeable, and set clear expectations.”
“From the time I called, someone was at our house within an hour to diagnose the problem and give us an estimate.”
“Max was great, he was out to the house in minutes and fixed our issue without delay.”
“I would definitely recommend this company I called and they scheduled me for the next day.”
“Can't recommend enough, courteous and professional A+++”
“Alex installed my new toilet and was very professional, Thorough and knowledgeable.”
“We will also be using him to replace the pipes now that they have demolished the damaged areas.”
“Fair pricing I would absolutely recommend them to anyone.”
“Quick response time and I didn’t feel like I was getting ripped off like other HVAC.”
“sewer line was clogged, when Tek arrived and surveyed the problem he explained very clearly how he was going to solve our problem and what the cost w…”
“I highly recommend this plumbing company to anyone in need of reliable and professional plumbing services.”
People customers mention
Max55 reviews
Alex13 reviews
Travis7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Heiland home services for 8 kinds of job. Pick one to see what they paid and said.
Joseph3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our sewer line was clogged, when Tek arrived and surveyed the problem he explained very clearly how he was going to solve our problem and what the cost was going to be. He tried to remove the cap on the clean out but after being there for approximately 40 years it would not budge so he removed the toilet and worked…
Paid $1,000–1,200Not sureSewer cleaning
Samantha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The whole team was great! From the time I called, someone was at our house within an hour to diagnose the problem and give us an estimate. They were able to come back the next day and finish all the work. Everything is working great, looks clean and was professionally and efficiently done! Thank you so much, we will be returning customers in the future!
Paid $2,000+Great priceWater heater installation
Karen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fantastic communication. Showed up on time and was determined to get a very challenging job completed. Highly recommend this company!!
Paid $400–600Reasonable priceSewer repair
Mike2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Service was great and technician was personable, friendly, informative, and helpful.
Martin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Quick response. Very personable. Fair pricing I would absolutely recommend them to anyone.!
Paid $400–600Great price
Sarah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I was very impressed with my experience with Heiland Home Services! They were prompt, well-organized, friendly and clearly knowledgeable and professional. Max did an amazing job scoping our drains and diagnosing an unusual plumbing situation. He also located a plumbing clean out that had been buried and gave us…
Tek was courteous, knowledgeable, and set clear expectations. I could tell he cared about getting our plumbing working as well as possible.
Services: Drain cleaning
Response from the owner · 2 months ago
Thanks for the kind words, Jack. We're glad Tek provided courteous, knowledgeable service and set clear expectations. It means a lot to hear he took care to get your plumbing working its best. Please reach out anytime if you need anything else.
Joseph Meditz3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Our sewer line was clogged, when Tek arrived and surveyed the problem he explained very clearly how he was going to solve our problem and what the cost was going to be. He tried to remove the cap on the clean out but after being there for approximately 40 years it would not budge so he removed the toilet and worked from there. The young man was very polite and knowledgeable and did a good job in solving our problem. It was getting late on Sunday afternoon so when he was done we told him we would clean up but he insisted on doing it and did a good job. I thought the price to remove and replace the toilet was high. Would I use them again? Yes
Price assessment: Not sure
Price: $1,000–1,200
Services: Sewer cleaning
Response from the owner · 2 months ago
Thank you, Joseph — we appreciate you taking the time to share your experience. I'm glad Tek was able to clearly explain the situation, resolve the clog, and leave the area clean. I’m sorry the toilet removal and replacement felt expensive; when a clean-out is seized and we must work from the toilet it can add time and parts, but we’ll review pricing and your feedback. We appreciate your trust and look forward to helping you again.
Drew Pilong10 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Thank you, Drew. We appreciate the kind words. We're glad Max could come the same day and provide fair, honest service. We'll pass your feedback along to him and thank you for recommending us.
Samantha Schoendorfer2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
The whole team was great! From the time I called, someone was at our house within an hour to diagnose the problem and give us an estimate. They were able to come back the next day and finish all the work. Everything is working great, looks clean and was professionally and efficiently done! Thank you so much, we will be returning customers in the future!
Price assessment: Great price
Price: $2,000+
Services: Water heater installation
Response from the owner · 2 months ago
Thank you, Samantha. We’re thrilled our team could respond quickly, diagnose the issue, and finish the work the next day. We appreciate your kind words about the cleanliness and professionalism, and we look forward to serving you again. Please call us anytime if you need anything else.
Janet Full5 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
I would definitely recommend this company I called and they scheduled me for the next day. They actually called back and they were here within 30 minutes.
Alex installed my new toilet and was very professional, Thorough and knowledgeable.
I will be calling them If needed in the future.
Thank you!
Services: Toilet repair
Response from the owner · 2 months ago
Thank you, Janet, for recommending our company and for sharing your experience. We're glad we could schedule quickly, that Alex arrived promptly, and that the toilet installation was professional and thorough. We appreciate your trust and look forward to helping you again if you need us.
Karen Martin5 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Fantastic communication. Showed up on time and was determined to get a very challenging job completed. Highly recommend this company!!
Price assessment: Reasonable price
Price: $400–600
Services: Sewer repair
Response from the owner · 2 months ago
Thank you, Karen — we appreciate your kind words and 5-star review. I’m glad our team communicated well, arrived on time, and completed the challenging job to your satisfaction. Your recommendation means a lot to us. We look forward to helping with any future projects.
Mike Resch2 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Service was great and technician was personable, friendly, informative, and helpful.
Price assessment: Reasonable price
Price: $800–1,000
Services: Toilet repair, Water heater repair, Plumbing leak repair, Service not listed
Response from the owner · 2 months ago
HI Mike! I am glad our plumber was able to assist you in getting everything working again. Please reach out if you have any questions. Have a great week!
kimberly bauman5 reviewsiTotal number of Google reviews kimberly has written across all businesses on Google Maps, not just this one.
Max worked quickly, was very knowledgeable and friendly! Unclogged our septic quickly and didn’t mind my dog trying to help! Will definitely use them in the future!
Response from the owner · 3 months ago
Thank you for the great review, Kimberly! We're so glad Max was quick, knowledgeable, and friendly, and that your dog kept him company. We'll share your kind words with Max and the team. We look forward to helping you again in the future.
Rob Verna2 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
I call this company with the need to fix a pretty nasty kitchen sink clog. I did all of the above to no avail and realized I had to bite the bullet and call someone. In 20 minutes TEK shows up and uses a device it doesn't make sense to own unless you're a pro. Roughly an hour later the nastiest grease clog is fixed. Tek is an excellent young professional, and I can't but can't wait to use Heiland for my next plumbing issue.
Response from the owner · 3 months ago
Hi Rob! Thank you for calling us here at Heiland Home Services. I know clogs never come at a convenient time and I am glad we were able to fix your plumbing. Please let us know if you have any issues with the repair. Thank you so much!
Martin Majka9 reviewsiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Quick response. Very personable. Fair pricing I would absolutely recommend them to anyone.!
Price assessment: Great price
Price: $400–600
Response from the owner · 3 months ago
Thank you, Martin! We’re glad our team could respond quickly and provide a personable experience at a fair price. We appreciate your recommendation and look forward to helping you or anyone you send our way in the future.
