Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Heiland home services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Heiland home services

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 11 water softener services · 5.0★ from 473 Google reviews

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Report card

Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heiland home services is better than 99% of water softener services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heiland home services is better than 100% of water softener services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heiland home services is better than 100% of water softener services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100

Reviews for your job

Customers hired Heiland home services for 8 kinds of job.

Heiland home services for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1,000–1,200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4

All 8 Google reviews tagged “Sewer cleaning”

Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our sewer line was clogged, when Tek arrived and surveyed the problem he explained very clearly how he was going to solve our problem and what the cost was going to be. He tried to remove the cap on the clean out but after being there for approximately 40 years it would not budge so he removed the toilet and worked…

Paid $1,000–1,200Not sureSewer cleaning
Drew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Max is extremely professional and kind. He came out same day and identified the issue. Fair pricing and honest work. Highly recommend.

Plumbing leak detectionPlumbing pipe repairSewer cleaning
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

As is typical, we experienced a clogged sewer in our home on Memorial Day. Not sure why all major house repairs seem to occur on a holiday, but I found Heiland Home Services on the internet and, since they are located nearby and had good reviews, I gave them a call. They were the fourth company I called and the…

Paid $900–1,000Not sureDrain cleaningSewer cleaningSewer repair
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Max was super helpful, respectful, informative and very professional! Was extremely efficient and took care of the issue in no time. Absolutely would recommend to anyone who needs plumbing services.

Drain cleaningSewer cleaning
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Karl has always been able to resolve any problems we've had. His response time is great and so are prices.

Toilet repairDrain cleaningSewer cleaning+ Responsiveness+ Punctuality+ Quality
Jeanine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Heiland Home Services is an excellent plumbing contractor!! Max was on time, explained my problem in words I could understand and worked tirelessly until my problem was repaired. Max offered numerous ways for me to maintain my sewer line, and even took the time to schedule a follow up visit to ensure things continue…

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Rita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Fast and great service. Spent quality time.

Sewer cleaning+ Punctuality+ Quality
DaveLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great guys, friendly and very helpful. They came over and definitely wanted to find out our issue. After going above and beyond they found we had roots growing in our pipe. They were able to clean them out with ease. Thank you again!!!

Sewer cleaning+ Responsiveness+ Punctuality+ Quality

Price

$680+26% vs typical water softener services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 51%Overpriced 2%Not sure 23%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection35$99–$687
Plumbing pipe repair34$402–$1.6k
Drain cleaning30$176–$412
Faucet installation27$303–$670
Toilet repair24$216–$585
Plumbing leak repair14$227–$988
Faucet repair14$202–$659
Water heater installation12$1.2k–$2.4k

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