Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Heiland home services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Heiland home services

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 11 water softener services · 5.0★ from 473 Google reviews

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Report card

Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heiland home services is better than 99% of water softener services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heiland home services is better than 100% of water softener services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heiland home services is better than 100% of water softener services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100

Reviews for your job

Customers hired Heiland home services for 8 kinds of job.

Heiland home services for shower installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Shower installation”

JosefLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Install auxillary water source, both indoors and outdoors. Max and Collin completed several small scale projects at our home. Their knowledge and ability to improvise on site to complete a challenge met our needs. My wife and I are very happy with their professionalism and service, and will definitely recommend…

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
MadhuLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Heiland services was great and professional in their work. I had used their services for replacing a couple fo faucets, repairing an issue with hot-cold piping for the shower etc., They are a bit on the expensive side but great workmanship and timely response!

Faucet installationShower installationGarbage disposal repair+ Responsiveness+ Punctuality+ Quality

Price

$680+26% vs typical water softener services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 51%Overpriced 2%Not sure 23%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection35$99–$687
Plumbing pipe repair34$402–$1.6k
Drain cleaning30$176–$412
Faucet installation27$303–$670
Toilet repair24$216–$585
Plumbing leak repair14$227–$988
Faucet repair14$202–$659
Water heater installation12$1.2k–$2.4k

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