Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Heiland home services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Heiland home services

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 11 water softener services · 5.0★ from 473 Google reviews

📞 Call (215) 948-5590Request a call backWebsite ↗

Report card

Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heiland home services is better than 99% of water softener services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heiland home services is better than 100% of water softener services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heiland home services is better than 100% of water softener services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heiland home services is better than 100% of water softener services.A
100

Reviews for your job

Customers hired Heiland home services for 8 kinds of job.

Heiland home services for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6

All 10 Google reviews tagged “Shower repair”

JaniceLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alex was efficient, courteous, clean and very attentive to our needs. He accomplished, in a decent amount of time, what he stated he would do in a stellar fashion. Thank you so much, Alex!

Paid $1,000+Great priceToilet installationShower repair
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic service. Easy to work with. Explained everything. Highly recommend.

Plumbing leak detectionShower repair
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Max and crew were scheduled for arrival this morning and were actually early. I even got a call to make sure it was ok to come early. They diagnosed the issue, grab the parts out of the truck and had me up and running in no time. Very friendly crew and everything was cleaned up and gave me a demonstration to ensure…

Shower repair+ Responsiveness+ Punctuality+ Quality
JeffreyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would recommend Heiland Home Services to anyone wanting reliable, attentive, professional and kind service at a reasonable price. Service like this harkens back to the "old days" when the customer was actually made to feel important and the service was done as if the repair-person was doing the job at their own home!

Shower repair+ Responsiveness+ Punctuality+ Quality
beth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Max was excellent, prompt and professional. Solved our problem quickly. Highly recommend.

Plumbing leak detectionShower repair
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Max and Colin of Heiland Home Services are my first and only call for any plumbing issues in the future! They were professional, friendly, courteous (they even took their boots off when they entered my house unprompted... I mean, come on!) and most important they do an incredible job. They were very responsive and…

Toilet installationPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Faucet installationWater heater installationShower repair
Amira15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Quality
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality
Courtney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repairShower repair+ Responsiveness+ Punctuality+ Quality

Price

$680+26% vs typical water softener services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 51%Overpriced 2%Not sure 23%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection35$99–$687
Plumbing pipe repair34$402–$1.6k
Drain cleaning30$176–$412
Faucet installation27$303–$670
Toilet repair24$216–$585
Plumbing leak repair14$227–$988
Faucet repair14$202–$659
Water heater installation12$1.2k–$2.4k

Compare with

Dierolf Plumbing and Water Treatment, LLC logoDierolf Plumbing and Water Treatment, LLCExperts Score 99Philadelphia · 4.98★Home Advantage Plumbing Services LLC logoHome Advantage Plumbing Services LLCExperts Score 99Philadelphia · 4.99★MVP Plumbing logoMVP PlumbingExperts Score 98Philadelphia · 4.97★