Experts Reviews · Company report
Heise's Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%72+10.2Replies to reviews 7%61+4.3Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Heise's Plumbing

San Francisco, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 46 gas contractors · 4.9★ from 1,821 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heise's Plumbing is better than 88% of gas contractors.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heise's Plumbing is better than 87% of gas contractors.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heise's Plumbing is better than 98% of gas contractors.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heise's Plumbing is better than 72% of gas contractors.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heise's Plumbing is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heise's Plumbing is better than 61% of gas contractors.B
61

Reviews for your job

Customers hired Heise's Plumbing for 8 kinds of job.

Heise's Plumbing for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Installation”

Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Excellent service once again. Installed bidet attachment when supplied water supply adapter would not fit.

Paid $400–500Reasonable priceInstallation
Julia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They did a great job replacing a sink in our garage and installing an automatic shutoff device on our water main. The office staff was very helpful and responsive as well. Their cost was very reasonable and the work was excellent. Second review: We just had Heises Plumbing back a second time for an emergency…

Drain cleaningInstallation
Kevin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Needed an emergency evaluation. Came first thing and solved the issue

Paid $500–600Reasonable priceShower installationPlumbing leak detectionInstallation
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Eduardo was able to come early and tackle the problems with the kitchen sink not draining. Required snaking to clean out years of kitchen grease… I also have a very old sink faucet, which was delivering very low water pressure and he was able to replace some aged shut off faucets underneath, but I will need to…

Customer photo from John's review
Paid $400–600Reasonable priceDrain cleaningInstallation
Kris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We love working with this company. Quality operation and great people. Always easy to work with and efficient to schedule.

Reasonable priceInstallation
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Arrived on time, had all the parts they needed, and got everything done in a reasonable amount of time. What more could you ask for!

Paid $400–500Reasonable priceInstallation
Derrick11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Heises Plumbing went above and beyond on our plumbing repair in our SF apartment. Great work and communication. Would definitely hire again for our plumbing needs.

InstallationPlumbing pipe repair
Brett10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Major leak under kitchen sink; the plumber identified three problems and worked very hard to fix them. The customer service representative responded quickly to have him out to our house. Excellent service all around.

Paid $800–900Reasonable pricePlumbing leak detectionInstallationPlumbing pipe repair
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The plumbers were on time, friendly, knowledgable and very efficient in their work. They explained the issue and the options to repair. I would definitely hire from Heise's Plumbing again.

InstallationPlumbing pipe repairFaucet repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service, prompt and reliable. Eduardo was fantastic!

Paid $300–400Reasonable priceInstallation
Sue6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I will never use another plumber. They are super experienced, nice and very helpful. They solved a difficult problem with my gas line and I can't thank them enough! I don't think anyone else cojld have solved this mess my gas line was in. I love Heise's plumbing!

Paid $1,000+Reasonable priceInstallationService not listed

Price

$406+15% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 71%Overpriced 8%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning212$57–$393
Toilet repair200$124–$554
Plumbing leak detection140$57–$506
Faucet repair130$216–$655
Plumbing pipe repair118$251–$1.4k
Water heater installation90$1.2k–$2.5k
Faucet installation87$261–$680
Plumbing leak repair79$251–$968

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