iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty98−0.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 66 accountantsiPosition by Experts Score among all companies we track in this category. · better than 25%
4.7★★★★★38 Google reviews · 10 photos
82%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hemenway Associates 4.7 out of 5 based on 38 reviews, noting the owner responds to 89% of feedback. Clients frequently praise the firm for professional tax preparation, financial advice, and long-term reliability, often highlighting timely service and clear communication. However, recurring criticisms in lower-rated reviews include missed filing deadlines, unfulfilled bookkeeping services, and perceived disorganization during the information gathering process.
Google rating: 4.7 out of 5 from 38 reviews (82% five-star).
Reviews on this page: 38 Google reviews (28 with written comments, 1 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: February 25, 2025.
Service: Accountant serving Arlington, Nebraska.
Data from Google, last updated October 27, 2026.
Score profile vs other accountants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: satisfaction.
Hemenway Associates IncAccountants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hemenway Associates Inc: 64/100 on this factor. Category median: 90.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hemenway Associates Inc: 69/100 on this factor. Category median: 86.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hemenway Associates Inc: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hemenway Associates Inc: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hemenway Associates Inc: 84/100 on this factor. Category median: 85.A
84
Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
4.7of 5
5 stars3182%
4 stars513%
3 stars00%
2 stars00%
1 star25%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
94%praise
Praise3094%
Complaints26%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1238%
Would recommend722%
Speed & response516%
Quality & results39%
Price & value26%
Honesty & trust26%
Communication13%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Hemenway & associates team has provided us with professional and profitable advice regarding our long term investments.”
“The staff is very knowledgeable and professional, I am very pleased with the service and would recommend this company to anyone.”
“My payroll is done in a timely manner, along with all tax preparation.”
“Always great service and accurate tax prep and great advice on finances”
“very nice people professional service and good value for your dollar”
“He is so helpful and above all genuine.”
“help and explain.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HeatherLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
Just had my taxes done here after moving from Michigan. They were helpful, polite and seemed to know what they were doing. The only reason it's not 5 stars is because they didn't seem as organized as I am used to from other tax preparers I've used in the past. I had to call back and forth a lot before they got all…
NatalieLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★
DO NOT USE THIS COMPANY!!!!
After a number of years with them it came to our attention that they did not file our 2021 taxes or file an extension. When we approached them on this (Joan) we were promptly terminated as clients. We came to find that they had never cleaned up our quick books like we had been paying for…
Allyson12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I can literally rest easy knowing I have Hemenway Associates in my corner! Exceptional Service!
Kese4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Don was absolutely awesome! Will definitely be going to him for taxing season. Helped my confused partner understand what was wrong with his taxes and cleared it all up. Very VERY satisfied with his services.
Matt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The Hemenway & associates team has provided us with professional and profitable advice regarding our long term investments. Would highly recommend them for financial advice!
+ Responsiveness+ Quality+ Professionalism
DeAnnaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
My husband and I have been working with the Hemenway team for years, specifically Joe. He is so helpful and above all genuine. Thanks to the entire Hemenway team for working so hard year over year.
Just had my taxes done here after moving from Michigan. They were helpful, polite and seemed to know what they were doing. The only reason it's not 5 stars is because they didn't seem as organized as I am used to from other tax preparers I've used in the past. I had to call back and forth a lot before they got all the information they needed which I felt could have been handled in just one conversation. But perhaps that was my fault as I was a new client and didn't have time for their consultation meeting. Overall my experience was good and I look forward to using them again in the future.
Side note: Biggest complaint is that parking lot!!! You better have excellent brakes to park on that slope! Like woah 😳
Response from the owner · a year ago
Hey Heather! Thanks for the review, we look forward to building a relationship with you in the coming years. Sorry about the parking lot, I wish it was an easy fix!
Natalie MalmbergLocal Guide · 21 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
DO NOT USE THIS COMPANY!!!!
After a number of years with them it came to our attention that they did not file our 2021 taxes or file an extension. When we approached them on this (Joan) we were promptly terminated as clients. We came to find that they had never cleaned up our quick books like we had been paying for them to do, they had been filing everything late, they recorded twice as much income as we brought and wrote off nearly nothing. When we were terminated we had been making monthly payments but were promptly sold to a collections attorney that promptly sued us. We had to hire lawyers and new accountants to figure this out. We came to find that because of the non and late filing the IRS thinks we owe tens of thousands of dollars. We are no spending thousands to try and solve the mess they made for us.
We will be lucky if our company of 25 years survives this.
Allyson Campbell12 reviewsiTotal number of Google reviews Allyson has written across all businesses on Google Maps, not just this one.
Don was absolutely awesome! Will definitely be going to him for taxing season. Helped my confused partner understand what was wrong with his taxes and cleared it all up. Very VERY satisfied with his services.
Response from the owner · 4 years ago
Kese, I'll pass this along to Don. Thank you so much for the review. We look forward to seeing you both the next few months!
Annalee Johnson4 reviewsiTotal number of Google reviews Annalee has written across all businesses on Google Maps, not just this one.
The Hemenway & associates team has provided us with professional and profitable advice regarding our long term investments. Would highly recommend them for financial advice!
My husband and I have been working with the Hemenway team for years, specifically Joe. He is so helpful and above all genuine. Thanks to the entire Hemenway team for working so hard year over year.
Positive: Responsiveness, Professionalism
Response from the owner · 5 years ago
DeAnna, thanks so much. Joe is definitely great. We'll pass your kind words along. Hope you're doing well!
MaryLocal Guide · 4 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
My husband and I have been clients of Hemenway Associates for 15 years. They continue to share their knowledge, expertise,, and professionalism with us. They maintain confidentiality. When needed the staff work together to double check documents before submitting them to entities such as the IRS. We no longer live in NE, but we still send legal documents and financial matters to them.
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Karen, I'm humbled by your words. I can't express how much we appreciate that!.
