HVAC CONTRACTORS · ATLANTA, GA
Henson Mechanical Heating Air and Plumbing logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE

Henson Mechanical Heating Air and Plumbing

Better than 61% of HVAC contractors · #26 of 67

4.9★1,846 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
46%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Henson Mechanical Heating Air and Plumbing for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.188
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$441
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 188 Google reviews tagged “A/C system maintenance” · showing 20

★★★★★ AL · Edited a month ago

Thanks Sean and your co-workers help with my units preciate both of you

Paid $1–200Reasonable priceA/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Janice · Edited a month ago

Very nice and professional. Did a great job.

Paid $1,000+Reasonable priceA/C system maintenanceHeating system maintenance
★★★★★ Sandra · Edited a month ago

Jeremy did a great job! Professional, to the point and got it done! No surprises!

InstallationA/C system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Carol · Edited 2 months ago

Sean arrived on time and was very professional. He went above and beyond what I expected. I will definitely be using this company again.

A/C system maintenance
★★★★★ Floyd · 2 months ago

Very professional, knowledgeable and personable. Competitive pricing

A/C system maintenance
★★★★★ Alexandra · 2 months ago

We have a three year-old and Work crazy hours and are never home. We’ve been having issues with our AC unit for about two weeks now on and off. One day it works, the next day it doesn’t. Two days ago it finally stopped working. I tried everything I could think of, because we all know googling can sometimes solve the…

Great priceHVAC system maintenanceA/C system maintenancePlumbing leak detection
★★★★★ Adrianne · Edited 2 months ago

Very professional and fast service.

Paid $200–400A/C system maintenance
★★★★★ richard · Edited 2 months ago

Justin Smith was courteous and professional during the process of getting the problem taken care of.

Not sureA/C system maintenanceA/C system repairA/C preventive maintenance
★★★★ william · 3 months ago

My son was there when your person came. As far as I know from my son stated that everything went ok.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
★★★★★ Betsy · Edited 3 months ago

Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.

Paid $1–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Michele · Edited 3 months ago

Called early morning and Sean was out there in no time at all. Worked very hard to get our air conditioning running. Henson Mechanical is now our place to go for our electrical and plumbing needs. My husband and I would definitely recommend this company. Thank you again Sean for hard work you did to get our unit…

Great priceHVAC system repairA/C system maintenance
★★★★★ Joey · 3 months ago

Jake did a great job alleviating my AC that was cut off due to a blocked pipe, causing the emergency shut off to trigger. Along with advising me of some helpful maintenance tips! Especially being a same day service when i called in the issue.

A/C system maintenanceCleaning
★★★★★ Nadeem · Edited 4 months ago

Great work by Caleb. Worked diligently and performed routine maintenance on the HVAC. I am glad I have maintenance contract with Henson Mechanical.

A/C system maintenanceCleaning
★★★★★ Andrea · Edited 4 months ago

Justin was great. Down to earth and explained things well! I appreciate all your help!

A/C system maintenance
★★★★★ Aaron · Edited 4 months ago

I am a small business owner (A&T Plumbing Services). I built my business on excellent customer service and I really appreciate it when I receive the same treatment I give my customers. You get to see a company’s true colors when things don’t go right. Well that’s what happened with Steve over at Henson Mechanical.…

HVAC system maintenanceA/C system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Desmond · Edited 4 months ago

Always satisfied with and appreciative of the service provided by Henson. 👍🏾

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Katie · 4 months ago

THE company to choose for your HVAC and plumbing needs. Awesome company!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Daniel · 4 months ago

Scotty came out to fix my shower tonight he was very professional. He communicated with me throughout the night, and now the shower is working properly. I highly recommend using Henson for plumbing, heating and air conditioning service. 5-star service!!!

Paid $400–500Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★ Miles · Edited 5 months ago

Much better experience this time customer service was a lot better.

Not sureA/C system maintenance+ Professionalism
★★★★★ Hicham · 5 months ago

We had a great experience working with Henson Mechanical. Their team was professional, responsive, and knowledgeable throughout the entire process. From communication to the quality of workmanship, everything was handled efficiently and with attention to detail. It’s clear they take pride in their work and care…

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance

Show more a/c system maintenance reviews (168 more) →

vs category

Blue = Henson, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.87★ (63 reviews)2024-Q2: 4.74★ (94 reviews)2024-Q3: 4.86★ (102 reviews)2024-Q4: 4.90★ (60 reviews)2025-Q1: 5.00★ (89 reviews)2025-Q2: 4.84★ (63 reviews)2025-Q3: 4.81★ (78 reviews)2025-Q4: 4.97★ (64 reviews)2026-Q1: 4.94★ (52 reviews)2026-Q2: 4.96★ (126 reviews)2026-Q3: 4.98★ (126 reviews)2026-Q4: 4.93★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 36%Reasonable 50%Overpriced 1%Not sure 13%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
32
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
44
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
90
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
63
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
83
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
19

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+544 / −4
Professionalism
+681 / −4
Responsiveness
+572 / −2
Punctuality
+596 / −0
Value
+438 / −4

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