How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREHenson Mechanical Heating Air and Plumbing
Better than 61% of HVAC contractors · #26 of 67
Henson Mechanical Heating Air and Plumbing for a/c system repair
Clear ✕All 163 Google reviews tagged “A/C system repair” · showing 80
Jeremy did a great job! Professional, to the point and got it done! No surprises!
Extremely pleased with Henson as company and with Jake Kitchens as the technician performing the service. The company is very responsive, schedules service very rapidly, and reasonably priced. Jake was very helpful and informative, and not only took care of my immediate issue but gave a lot of useful information…
Great service! Dry knowledgeable
Steve was awesome and a super nice guy. I have been doing business with them for over 6 years. Steve got my problem fixed.
Jake showed up on time and figured out the problem and ordered part. Fixed 2 days later as we were not in a hurry.
Justin Smith was courteous and professional during the process of getting the problem taken care of.
Thanks so much for your quick response at a time when you guys were having so many calls at the hottest time of our summer!!!!!!! Super JOB
The service I received today from Henson mechanical service today I rate as excellent, professional and a very friendly tech by the name Nick Walker
THE company to choose for your HVAC and plumbing needs. Awesome company!
Sean was on time, courteous and professional. He completed the checkup of the inside unit and quickly identified the problem was outside. The compressor was reading at 8 rather than 40. He had the necessary part in the van. He quickly replaced it and rechecked everything to make sure it was functioning properly.…
Thank you!!! Justin was very professional and courteous. He took his time explaining the deficiencies with my AC system and what he would be doing to repair it. He broke down costs(which are very reasonable), and gave me pointers on keeping my system healthy with the right maintenance. Thank you, Justin. I’d also…
I called with the hopes of having someone come out the following day for an a/c unit that wasn’t cooling, but Henson sent someone right away and Jake had the house’s cold air back in about 2 hours. Great service and great employees. Thank you!
Justin did a great job with my repair. He was very knowledgeable about the process.
Scotty is an outstanding service technician. Very knowledgeable and always keeps you informed on what’s going on!! The BEST!!
One Hour always gives the best customer service and are very eager to find the problem and fix it. Always on time and their technicians are very polite and professional. We’d highly recommend them!!!
Scotty was amazing and efficient with getting my AC issue resolved! He also explained everything clearly that I would understand! His knowledge and understanding was excellent!!!! Thank you Scotty! The price to repair the piece was a bit steep, but we understood why!
Justin was professional and knowledgeable. He arrived as scheduled, determined the problem and took care of it! We are cool again! Thank you Justin
Professional,quick and on time. Good customer service as well.
Great service, Jake replaced a motor of the ac unit. He checked everything was working properly and didn’t leave until the temperature of the house was down to where needed to be.
Scott did a great job coming out late and fixing our Nest schedule allowing my wife to sleep through the night with constant cool air !
Great experience and service!
Scotty was wonderful and very knowledgeable. I appreciated the time he took to answer all my questions.
I've met Justin, Jack, and the owner Steven and they treated me very kindly. I never felt pressured to use their company or services. Instead of sending a sales rep, Steven came to my home and spoke to me himself, he was very patient and made sure I understood what was going on. All I can say is they did a great…
Dean from One Hour Heating and Air was wonderful. He was punctual, informative, professional and reassuring while offering options for resolving our AC issues. He is always welcome to our home and one of the reasons that I will remain a loyal customer.
When I called they were very professional, they took the time to understand what I was trying to explain to them about my system not working. In less then an hour I had a technician at my door. Jeremy was quick to diagnose the problem and come up with a solution to fix my issue. From the time I called to the job…
Kind, friendly and honest. Did a very thorough job! Wish I would’ve had this level of thoroughness earlier in the week. Thankful for him and his professionalism and knowledge.
Very professional, greatly appreciated the email identifying the service tech. Also the arrival time communication. Scotty was very professional. He did a great job of replacing out furnace on our system. Expecting them to come back soon for a duct cleaning. I am very glad we found a company that adheres to a high standard of service. Great Job!
Outstanding service. Honest and hard-working. I strongly recommend
This business has always been so on point with everything they do. They call and set up your appts before you even think of it. They remind you then they call. Their service people are so friendly. They are always great!
Very professional and great service as always.
Excellent service!
I can always count on Justin and One Hour to get me running!!!
Responsive, respectful and quick. Thank you!
Jake and his manager helped me out with a leaky unit, and even returned several days later free of charge to clean out the drain line after the leaking started again. They went above and beyond to clear out the line of all debris and insure my unit was functioning properly. Both men were punctual, professional and polite. Highly recommend One Hour Air!
Justin did a great. Keep me informed from beginning to end. That made a big difference.
I've used this company for a very long time. I've bought 2 furnaces from them for two different houses. They are always extremely professional and pleasant, friendly and knowledgeable. I will say that they always try to upsell and the furnaces were NOT cheap. But the service is top notch. Every technician I've had…
“The best in the business”. Have no doubt that these guys are the best. They installed a new system in my home and in my business. After my experience I will use no one else. Steve (owner) and his son Jake care for their customers like family. They always go the extra mile to make sure the job is done right. Don’t…
On time and got the job done in a timely manner. Jeremy was great
We've had issues on and off with the unit that was installed. According to the techs they sent out it wasn't installed properly then when the warranty expired that's when the thing started falling apart. We got a different group to look at it and One Hour kept replacing parts with used parts. So now we're having to…
Steve was very Knowledgeable about the equipment and very thorough. He found the problem in no time. One Hour Heating and Air Conditioning team. 👍🏾😊
This company trumps all heating and air companies in Ga! Wow! Incredible job on my installation and now services all of my maintenance. Reliable, trustworthy, punctual and everything in between. Hire them! You will not be disappointed!
Technicians are very professional. Same day service. Accurately diagnosed the problem and fixed at a reasonable cost. I highly recommend.
Called around 8:00 p.m. due to the fact that the fan unit was not working. The technician arrived right around an hour later and was able to identify the problem within minutes and make a workaround for the fact that the control circuit board had failed so that at least we had air conditioning overnight until we…
God sent! No one was available to come out to my Airbnb property! I called over 10 companies and gave up. I had guests staying their first night and the AC blew out. How convenient right? Not believing anyone would call back, One Hour heating called and Justin came out in an hour. He was able to repair my AC…
They maintenance personnel always does a great job.
photo that was sent to me was not the man that actually showed up for the service call.
Did a awesome job very professional would definitely use this company again
Great service as always, and on time all the time !!!
They also take my call and set me up weather with maintenance or simple service quickly. Very friendly and courteous.
Great as always. Thanks
Matt Barfield is an excellent service tech.
Jack is my number one guy! He goes over and beyond the call of Heating & Air. His energy is everything and he knows his profession. One hour Heating and Air is my go to. Robin is always friendly and professional when answering the phone, they are always on time, and they communicate through out the whole process,…
Very professional team, knowledgeable and timely, replaced 3 hvac units in my home and all thermostats, provides check ups of units and impeccable customer service!
John was my technician and he gave excellent service late on a Friday night when I have never had ac people come out that late. 5 stars
Did a good job explaining everything I needed to know
Thanks for great prompt service!!
Verrrrrrrrrry. Nice courteous and very professional. Love his attitude
Excellent service!
Jack was great. Did a great job at diagnosing and explaining the problems on both systems. One is repaired, the other is awaiting a replacement part.
I called, they were here in 2 hours! Unclogged everything and made sure everything was back up and running.
Scotty was a great help. Checked the inside and outside units. Quickly identify the issues and solved the problem in less than an hour.
Justin, was professional and he got right to the problem and made the necessary adjustments to get the AC system to work even though it was something minor with the power distribution box to the AC system.
Matt came in and showed out!! Overall great on both encounters. Matt was here within “one hour” and saved the day! He was knowledgeable, professional, and quick. I will completely use them again! Great Job…
We were notified 45 minutes before Matt would arrive. He was here within that time frame, listened to our problem, was knowledgeable about how to fix the problem.
Matt Barfield came out to my house in Duluth and did a great job. Only was charged for the fee for the standard fee of $118
After meeting with several companies we decided to go with One Hour to replace our AC units and it was mostly because of Art! He was professional, on time and took the time to explain the installation, warranties & financing without a bunch of BS. Plus One Hour had serviced our unit in the past and had done a great job.
Courteous very professional and informative...would definitely recommend..thanks Sean
The technician was courteous & very helpful! We think he did a great job!
Matt was great, professional and honest. Getting service with in 48 hours is request was great.
Our A/C went out Sunday afternoon. Called several places and One Hour Heating and Air Conditioning were the only ones who had available appts after hours. Justin Smith was the technician that came to our home and he was very professional and knowledgeable! Got our A/C up and running in no time.
Our air went out during this heatwave! we called after a friend recommended the company after they had used them. They came out, fixed the problem, checked us out on the spot and the air was back working in under an hour! Very fair pricing for a weekend call! Would recommend to anyone needing help!
Very professional and knowledgeable. Matt took the time to answer my questions and was able to quickly get our heat pump system back up and running. I highly recommend them and have been using One Hour for many years.
Great experience! Very professional and knowledgeable.
Service was great!! Very helpful with information on replacement on older equipment.
Scotty was able to arrive on site earlier than expected. Did a great job with the repair and walking me through the process.
Moved into a DR Horton house a little over a year ago. Of course the AC starts breaking down a month after the warranty expires. Should not have issues this early on. The technician sent out, Justin diagnosed the issue and the system is now cooling properly.
Very professional and knowledgeable.
Cameron was highly professional and courteous. He clearly explained the issue with my HVAC system and implemented a stop-gap to get the system back online while we waited for replacement parts. I would highly recommend Cameron and One Hour heating & air conditioning
Exceptional professional, very detail in explain and repairing my A/C system.
Everything from the phone call to the great technician absolutely will be who i do business with thanks to Jack great guy
vs category
Blue = Henson, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
