HVAC CONTRACTORS · ATLANTA, GA
Henson Mechanical Heating Air and Plumbing logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE

Henson Mechanical Heating Air and Plumbing

Better than 61% of HVAC contractors · #26 of 67

4.9★1,846 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
46%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Henson Mechanical Heating Air and Plumbing for HVAC duct & vent repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$344–$1.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “HVAC duct & vent repair” · showing 20

★★★★★ Clara · 14 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago

The service I received today from Henson mechanical service today I rate as excellent, professional and a very friendly tech by the name Nick Walker

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenance+ Responsiveness
★★★★★ Katie · Local Guide · 39 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago

THE company to choose for your HVAC and plumbing needs. Awesome company!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Rodney · 6 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago

Scotty is an outstanding service technician. Very knowledgeable and always keeps you informed on what’s going on!! The BEST!!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ F · 10 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago

Highly recommend! Super knowledgeable and very personable. Can't wait to have them back to do our semi-annual service!

HVAC duct & vent repairHVAC duct & vent cleaning
★★★★★ Dean · 3 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago

Very professional and great service as always.

Heating equipment repair & installationHeating system maintenanceHVAC system repair
★★★★★ John · 6 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago

“The best in the business”. Have no doubt that these guys are the best. They installed a new system in my home and in my business. After my experience I will use no one else. Steve (owner) and his son Jake care for their customers like family. They always go the extra mile to make sure the job is done right. Don’t…

A/C system maintenanceA/C system dismantlementHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Carmella · Local Guide · 10 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago

Art was the Salesman who sold us our units in 2021 and he really took care of us! He was as a friend who wanted the best for us from beginning to end! The guys who did our installation were great! We have no complaints and you can't go wrong using One Hour Heating and Air! (This one should have been posted last…

Heating equipment repair & installationHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Vanquetta · Local Guide · 20 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago

Experience was great!! Steve & his team were fast, professional, and did an awesome job! 👌🏽

A/C system maintenanceHVAC duct & vent cleaningHVAC duct & vent repair+ Quality+ Professionalism
★★★★★ Benjamin · 13 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago

Not really

Heating equipment repair & installationHVAC system maintenanceHVAC duct & vent installation
★★★★★ Sam · Local Guide · 12 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago

10/19 - 10/21 - Art Scott saved us from overspending at another HVAC on the services that we needed. He stayed in contact with us and explained everything that the technicians were going to do. The team came right in got to work and fixed issues caused by the shoddy work performed by 1st Estates Management and…

Heating equipment repair & installationInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Nicole · 15 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago

Very professional team, knowledgeable and timely, replaced 3 hvac units in my home and all thermostats, provides check ups of units and impeccable customer service!

Heating system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Harold · 4 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago

Can’t speak highly enough about Justin and Jeremy. Both guys came and helped sort out the issues I was having. Definitely the company to go with.

HVAC duct & vent installationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Chuma · Local Guide · 16 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago

Cameron was highly professional and courteous. He clearly explained the issue with my HVAC system and implemented a stop-gap to get the system back online while we waited for replacement parts. I would highly recommend Cameron and One Hour heating & air conditioning

A/C system repairHVAC duct & vent repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Tyeicha · Local Guide · 23 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago

Jeremy,, was a great & knowledgeable technician & he did an awesome job. I have AIR!!!

HVAC duct & vent cleaningHVAC system maintenanceHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Shawn · Local Guide · 38 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago

One Hour H&A is exceptional! They truly care about their customers. They take pride in a job well done and will do what it takes to get it right. They are professional, polite and honest. I highly recommend them!

HVAC duct & vent cleaningInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Harriett · 8 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago

Rating only, no written review.

Reasonable priceHVAC system maintenanceHVAC duct & vent repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Jamal · Local Guide · 22 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago

Rating only, no written review.

HVAC duct & vent cleaningHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Andrew · Local Guide · 30 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago

Rating only, no written review.

HVAC duct & vent repair+ Professionalism
★★★★★ Maher · Local Guide · 67 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago

Rating only, no written review.

Heating equipment repair & installationHeating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Kody · 9 Google reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality

Show more HVAC duct & vent repair reviews (1 more) →

vs category

Blue = Henson, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.87★ (63 reviews)2024-Q2: 4.74★ (94 reviews)2024-Q3: 4.86★ (102 reviews)2024-Q4: 4.90★ (60 reviews)2025-Q1: 5.00★ (89 reviews)2025-Q2: 4.84★ (63 reviews)2025-Q3: 4.81★ (78 reviews)2025-Q4: 4.97★ (64 reviews)2026-Q1: 4.94★ (52 reviews)2026-Q2: 4.96★ (126 reviews)2026-Q3: 4.98★ (126 reviews)2026-Q4: 4.93★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 36%Reasonable 50%Overpriced 1%Not sure 13%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
32
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
44
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
90
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
63
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
83
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
19

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+544 / −4
Professionalism
+681 / −4
Responsiveness
+572 / −2
Punctuality
+596 / −0
Value
+438 / −4

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