How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREHenson Mechanical Heating Air and Plumbing
Better than 61% of HVAC contractors · #26 of 67
Henson Mechanical Heating Air and Plumbing for HVAC system maintenance
Clear ✕All 304 Google reviews tagged “HVAC system maintenance” · showing 20
Caleb came by and almost immediately knew what the issue was. He was professional and adept at his job. He offered a maintenance plan that would keep my units running at peak performance. I recommend Henson Mechanical and Caleb as a tech.
He is very professional and explains things clearly
Justin was lovely! He came in, got straight to work, and took the time to explain everything to me. He was very professional, friendly, and made sure I understood what was going on throughout the process. I really appreciated his professionalism and great customer service. Thank you, Justin!
Thanks Sean and your co-workers help with my units preciate both of you
As usual, Justin was very professional and efficient in what he does/did. He quickly found and fixed the problem. In addition, he pointed out some potential trouble areas, with timely suggestions For prevention and recovery.
We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church
Very nice and professional. Did a great job.
Quick response by a great tech! The two men who removed our old system and installed the new system did a great job!!! Now Bagby dud a check up on our system. Very professional, thorough, and efficient! A very happy customer for almost nine years!,,
Caleb was Amazing!!!! Best customer service ever and certainly knows his stuff! He took such good care of us!
Sean was polite, respectful and did a wonderful job with our ac maintenance! I hope he will be our service guy for our next maintenance service.
Justin did a Great job! Great personality. Arrived on time and got to work.
Extremely pleased with Henson as company and with Jake Kitchens as the technician performing the service. The company is very responsive, schedules service very rapidly, and reasonably priced. Jake was very helpful and informative, and not only took care of my immediate issue but gave a lot of useful information…
We have a three year-old and Work crazy hours and are never home. We’ve been having issues with our AC unit for about two weeks now on and off. One day it works, the next day it doesn’t. Two days ago it finally stopped working. I tried everything I could think of, because we all know googling can sometimes solve the…
Great service! Dry knowledgeable
No issues found . Scotty was very punctual, and polite.Professional and courteous as always.
Jake was awesome great customer service and professional and gave me great advice
Arrived at our condo and found water on the floor and AC unit not cooling. Henson air responded immediately over the weekend. Caleb came out and found the problem and was able to fix immediately. He went over and beyond and will always be our go to for anything in future. Highly recommend!!!
Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company
From the receptionist to the technician they were very pleasant. I spoke with Rachel who linked me to technician Caleb. He got in here and was very professional. He did his thing to cool off my hot home.
Kind and very professional. Will be out tomorrow to finish work.
vs category
Blue = Henson, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
