How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREHenson Mechanical Heating Air and Plumbing
Better than 61% of HVAC contractors · #26 of 67
Henson Mechanical Heating Air and Plumbing for HVAC system maintenance
Clear ✕All 304 Google reviews tagged “HVAC system maintenance” · showing 80
Caleb came by and almost immediately knew what the issue was. He was professional and adept at his job. He offered a maintenance plan that would keep my units running at peak performance. I recommend Henson Mechanical and Caleb as a tech.
He is very professional and explains things clearly
Justin was lovely! He came in, got straight to work, and took the time to explain everything to me. He was very professional, friendly, and made sure I understood what was going on throughout the process. I really appreciated his professionalism and great customer service. Thank you, Justin!
Thanks Sean and your co-workers help with my units preciate both of you
As usual, Justin was very professional and efficient in what he does/did. He quickly found and fixed the problem. In addition, he pointed out some potential trouble areas, with timely suggestions For prevention and recovery.
We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church
Very nice and professional. Did a great job.
Quick response by a great tech! The two men who removed our old system and installed the new system did a great job!!! Now Bagby dud a check up on our system. Very professional, thorough, and efficient! A very happy customer for almost nine years!,,
Caleb was Amazing!!!! Best customer service ever and certainly knows his stuff! He took such good care of us!
Sean was polite, respectful and did a wonderful job with our ac maintenance! I hope he will be our service guy for our next maintenance service.
Justin did a Great job! Great personality. Arrived on time and got to work.
Extremely pleased with Henson as company and with Jake Kitchens as the technician performing the service. The company is very responsive, schedules service very rapidly, and reasonably priced. Jake was very helpful and informative, and not only took care of my immediate issue but gave a lot of useful information…
We have a three year-old and Work crazy hours and are never home. We’ve been having issues with our AC unit for about two weeks now on and off. One day it works, the next day it doesn’t. Two days ago it finally stopped working. I tried everything I could think of, because we all know googling can sometimes solve the…
Great service! Dry knowledgeable
No issues found . Scotty was very punctual, and polite.Professional and courteous as always.
Jake was awesome great customer service and professional and gave me great advice
Arrived at our condo and found water on the floor and AC unit not cooling. Henson air responded immediately over the weekend. Caleb came out and found the problem and was able to fix immediately. He went over and beyond and will always be our go to for anything in future. Highly recommend!!!
Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company
From the receptionist to the technician they were very pleasant. I spoke with Rachel who linked me to technician Caleb. He got in here and was very professional. He did his thing to cool off my hot home.
Kind and very professional. Will be out tomorrow to finish work.
Justin Smith was courteous and professional during the process of getting the problem taken care of.
Justin did a superior job cleaning my vents today. He pointed out the problem for me while cleaning out my condensate line. I always get professional service from Steve and the guys at Henson Mechanical. Thank you!
Overly satisfied with his service!!!
I wish I could give Scotty 12 starts. Just used this company again and they are absolutely amazing! If you need any hvac work call Henson!
Awesome and always does good work
Same day service! In the middle of the Summer! Jake's superior customer service and knowledge was the icing on the cake. I believe Henson has found their next long term customer!
My son was there when your person came. As far as I know from my son stated that everything went ok.
Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.
Great customer service! I had an emergency repair at 8pm and they were at my home working within 1.5 hours! I'm so grateful for this company!
Great customer service. He listen to the issues and got straight to business. Got it done very quick.
Very professional and detailed
Henson does a great job and they tell you the problem and they fix it. Thank you!!!
Scotty is very knowledgeable and a true expert. We have been happy and satisfied with his visits to service our HVAC.
Jake is absolutely phenomenal!! Got me together quickly!
Justin smith did great changing my capacitor today and inspecting my unit
Great job by Justin…. Timely and professional.
Justin was great. Friendly and knowledgeable. We will definitely use again. Update: Scotty came out for our maintenance on our AC summer 2026. Another fine technician. Did a great job and was friendly and helpful.
Service by technician Justin was Phenomenal!!!!! Pinpoint the problem and within an hour everything was fixed. Thank You!!!!
As with all Henson folks, great service, polite and competent. I recommend them to everyone.
Steve was great. He explained in detail the differences between the units and how they work. He was extremely knowledgeable and respectful during the inspection. 100% satisfied with him. If anyone is looking for a new AC please go with him. You will not be disappointed. Oh and thousands less than the competition. 😊
Kaleb Graves came out for a maintenance visit on Thursday June 25. We have a unit upstairs in the attic and it is hot up there in June. Fortunately the unit downstairs is in the cool basement. One of my cats went rogue and was running loose in the house. Kaleb was closing doors behind him to help me keep the cat in…
The service I received today from Henson mechanical service today I rate as excellent, professional and a very friendly tech by the name Nick Walker
Justin is always a joy to work with! Very friendly, professional, and knowledgeable. He gave great recommendations and when I'm above and beyond to help, solve the problem, I was having. Everyone from this company is very nice and a pleasure to work with.
He did a great job!! thank yall!.
I am a small business owner (A&T Plumbing Services). I built my business on excellent customer service and I really appreciate it when I receive the same treatment I give my customers. You get to see a company’s true colors when things don’t go right. Well that’s what happened with Steve over at Henson Mechanical.…
Sean is very profesional and respectful person Took care my a/c unit and explain all the problems and situation in a clear way , i will call him again every time the problem arise, i wish every body in all the companys will be as pleasent as Sean. Thanks
Always satisfied with and appreciative of the service provided by Henson. 👍🏾
Have been using what was One Hour for a few years now. Always reasonable quotes, good maintenance service, knowledgeable workers, fair prices. Not sure what happened w Henson but I had a routine maintenance check recently and was told Freon was low. It’s R22. System is old, I know this. Would have been a few…
Our 30 year old house had a leaking main shut off valve. Nice the have a reliable company like HENSON MECHANICAL available to take care of our plumbing needs in addition to HVAC.
Scotty and trainee were very professional and explained to me everything they were doing and recommended services. I appreciate their diligence as well.
Great service. He knows what he is doing. He was ontime as well. Hard worker. Great worker.
Great work!! Steave was awesome!
Had a good visit with Jake. He did a great job and gave us some options to think about.
Great fabulous service and for a great value. I highly recommend them for your needs at home. Great service by Scott.
Shared and explained all findings.
THE company to choose for your HVAC and plumbing needs. Awesome company!
Scotty was Awesome. You can tell he loves what he does for a living
John and I were very happy with the service. Caleb helped with three properties and was extremely patient with our tenants. Very polite, knowledgeable, and accommodating to our schedule. He was able to handle four units, including a diagnostic and putting in a replacement part with a wonderful attitude and great customer service.🙂
Warranty very professional answer all questions very friendly
You guys sent out two great guys and I appreciate it, every time we call they came out check on the problem and found the problems we'er having with our units so again thanks great job
Steve was amazing! Very smart and personable. Always feel a trust level w this company I don’t get vs his competition
As always great service, courteous technicians.
Scotty came out to fix my shower tonight he was very professional. He communicated with me throughout the night, and now the shower is working properly. I highly recommend using Henson for plumbing, heating and air conditioning service. 5-star service!!!
On time and knows what he is doing. Very knowledgeable. Loves my little doggie. They loved each other. Mr. Scott took time to answer and explain all my questions. I am very pleased
I had Sean come back for our routine maintenance, and it was great! Always professional and he made some great recommendations! It turns out our AC was leaking and was able to fix it in a timely manner! Brookhaven, GA
Much better experience this time customer service was a lot better.
We had a great experience working with Henson Mechanical. Their team was professional, responsive, and knowledgeable throughout the entire process. From communication to the quality of workmanship, everything was handled efficiently and with attention to detail. It’s clear they take pride in their work and care…
super friendly & fair! thank you scotty!
He did such a good job for me I called the owner to personally commend him. I appreciate his professionalism and his ability to address a much more difficult problem than anticipated.
Very courteous and explained what needed to be done
Sean was great, professional and courteous!
He did a very good job
Scotty is always professional and courteous.
Sean was delightful! Early Monday morning service call and he was VERY alert and appeared to be happy to be at my house handling my service call. He did great job!!
Jeremy took time To look at my electrical Problem and explained everything . Very courteous and thorough !
I had to reschedule my preventative maintenance on the day of my appointment, and it wasn’t a problem at all. The service technician was very polite and did a very thorough job on my AC system. We are very pleased with the quality of work and overall experience. I highly recommend Henson and ask for Caleb!!
Great service and explanation. On time and friendly.
Scotty Lowe was super from checking the furnace, changing the filter, to going outside to check the air conditioner, cleaned it from top to bottom, checking fluids, etc. He was a joy to be around, gave me so many helpful suggestions to get things done to replacing a foam cover for the lines from the air conditioner,…
They have a bunch of hard working, well trained professionals that provide great quality exceptional service. Try them for yourself! Caleb performed the maintenance on my A/C unit.
Sean was outstanding!!!!! Super professional, able to answer all my questions and ensured me of the services provided today. I believe the other techs name was MJ. He was outstanding as well.
vs category
Blue = Henson, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
