HVAC CONTRACTORS · ATLANTA, GA
Henson Mechanical Heating Air and Plumbing logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE

Henson Mechanical Heating Air and Plumbing

Better than 61% of HVAC contractors · #26 of 67

4.9★1,846 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
46%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Henson Mechanical Heating Air and Plumbing for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.191
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 191 Google reviews tagged “HVAC system repair” · showing 20

★★★★★ Haley · a month ago

After having HVAC issues, I reached out to Henson Mechanical and they were great to work with. Jake was personable, thorough, and explained everything clearly. He came back the next day to replace the part that was needed. Justin later followed up and was also kind and professional. I really appreciate the team…

Paid $600–800Reasonable priceHVAC system repair
★★★★★ Brian · a month ago

Every interaction with Henson Mechancal reps was superb. I had several techs because it was a complete system replacement. They all went above and beyond.

HVAC system repair
★★★★★ Helme · Edited a month ago

Henson Mechanical has always taken good care of our HVAC. They responded same day when we had a unit in the building that needed service. They do what they say they are going to do, reliable, professional and great to deal with. Thank you Henson y'all are amazing Update, 9/15/26. We had a leaking mini split staining…

Reasonable priceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Brenda · a month ago

Jake dud an awesome job of fixing my a/c at 9p.m. Was so nice and explained everything to me! Great company!

Paid $200–400Reasonable priceHVAC system repair
★★★★★ bw · Edited a month ago

One hour was on time and very professional. They are dedicated to solving the issue. Exemplifies personalized service with care.

Great priceHVAC system repairService not listed
★★★★★ Cora · a month ago

He tried very hard to help me with my heating and air conditioning issues

Not sureHVAC system repair
★★★★★ JoAnn · Edited a month ago

We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church

Reasonable priceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
★★★★★ Sydney · a month ago

Caleb got the job done! Very friendly

HVAC system repair
★★★★★ Nicole · a month ago

I was very pleased with the service. Both Jeremy and Scotty were friendly, helpful, and took the time to explain everything clearly. I really appreciated that I never felt pressured to move forward with the more expensive repair and was informed about the yearly membership. Both techs were honest and informative…

HVAC system repair
★★★★★ Jameelah · a month ago

Very informative clear understanding what need to be done going forward

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Mic · a month ago

Justin did a great job, on time, very polite and professional. Experience was good as an HVAC issue could be. Thanks Justin!!!

Reasonable priceHVAC system repair
★★★★★ Pamela · Edited a month ago

Quick, courteous and let know the root issue. It is ALWAYS a great experience working with them. They show up as quickly as possible when I need them and have some great service techs that get the job done and are wonderfully courteous

Paid $200–400Great priceHVAC system repairService not listed
★★★★★ Rachel · 2 months ago

Our technicians name was Aaron. Not sure if that's the correct spelling. I didn't see his name on the list of technicians to choose for my review. Either way, he was absolutely the best that I could have hoped for. Professional, thorough and all around pleasant. He had the AC back on and working better than it did…

HVAC system repair
★★★★★ Vera · Edited 2 months ago

Aaron was technician that came out and was very nice knowledgeable answered my several questions and worked fast

Reasonable priceHVAC system repair
★★★★★ Pleshette · 2 months ago

He did a great job. He was professional, kept us updated on what he was doing and waited to make sure that the unit was working properly and blowing out cold air.

HVAC system repair
★★★★★ Crg · Edited 2 months ago

Great service! Dry knowledgeable

Paid $1–200Great priceHVAC system maintenanceA/C system repair+ Quality+ Value
★★★★★ Michael · 2 months ago

Sean from Henson got here very fast especially for 3:00 on a Sunday afternoon. Her got the A/C up and running on this 100 degree day.

Paid $400–600Reasonable priceHVAC system repair
★★★★★ Holly · Edited 2 months ago

Steve was awesome and a super nice guy. I have been doing business with them for over 6 years. Steve got my problem fixed.

Paid $200–400Great priceA/C system repair
★★★★★ Jhundphotos · 2 months ago

Justin is the man. He’s who you want working on your hvac system. Appreciate you Justin!

Paid $800–1,000Reasonable priceHVAC system repair
★★★★★ Debra · Edited 2 months ago

Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company

HVAC system maintenanceRepair HVAC

Show more HVAC system repair reviews (171 more) →

vs category

Blue = Henson, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.87★ (63 reviews)2024-Q2: 4.74★ (94 reviews)2024-Q3: 4.86★ (102 reviews)2024-Q4: 4.90★ (60 reviews)2025-Q1: 5.00★ (89 reviews)2025-Q2: 4.84★ (63 reviews)2025-Q3: 4.81★ (78 reviews)2025-Q4: 4.97★ (64 reviews)2026-Q1: 4.94★ (52 reviews)2026-Q2: 4.96★ (126 reviews)2026-Q3: 4.98★ (126 reviews)2026-Q4: 4.93★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 36%Reasonable 50%Overpriced 1%Not sure 13%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
32
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
44
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
90
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
63
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
83
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
19

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+544 / −4
Professionalism
+681 / −4
Responsiveness
+572 / −2
Punctuality
+596 / −0
Value
+438 / −4

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