How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREHenson Mechanical Heating Air and Plumbing
Better than 61% of HVAC contractors · #26 of 67
Henson Mechanical Heating Air and Plumbing for HVAC system repair
Clear ✕All 191 Google reviews tagged “HVAC system repair” · showing 40
Haley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★After having HVAC issues, I reached out to Henson Mechanical and they were great to work with. Jake was personable, thorough, and explained everything clearly. He came back the next day to replace the part that was needed. Justin later followed up and was also kind and professional. I really appreciate the team…
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Every interaction with Henson Mechancal reps was superb. I had several techs because it was a complete system replacement. They all went above and beyond.
Helme13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★Henson Mechanical has always taken good care of our HVAC. They responded same day when we had a unit in the building that needed service. They do what they say they are going to do, reliable, professional and great to deal with. Thank you Henson y'all are amazing Update, 9/15/26. We had a leaking mini split staining…
Brenda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Jake dud an awesome job of fixing my a/c at 9p.m. Was so nice and explained everything to me! Great company!
bw5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★One hour was on time and very professional. They are dedicated to solving the issue. Exemplifies personalized service with care.
Cora3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★He tried very hard to help me with my heating and air conditioning issues
JoAnn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church
Sydney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Caleb got the job done! Very friendly
NicoleLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★I was very pleased with the service. Both Jeremy and Scotty were friendly, helpful, and took the time to explain everything clearly. I really appreciated that I never felt pressured to move forward with the more expensive repair and was informed about the yearly membership. Both techs were honest and informative…
Jameelah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Very informative clear understanding what need to be done going forward
Mic7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Justin did a great job, on time, very polite and professional. Experience was good as an HVAC issue could be. Thanks Justin!!!
PamelaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★Quick, courteous and let know the root issue. It is ALWAYS a great experience working with them. They show up as quickly as possible when I need them and have some great service techs that get the job done and are wonderfully courteous
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Our technicians name was Aaron. Not sure if that's the correct spelling. I didn't see his name on the list of technicians to choose for my review. Either way, he was absolutely the best that I could have hoped for. Professional, thorough and all around pleasant. He had the AC back on and working better than it did…
Vera3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Aaron was technician that came out and was very nice knowledgeable answered my several questions and worked fast
Pleshette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★He did a great job. He was professional, kept us updated on what he was doing and waited to make sure that the unit was working properly and blowing out cold air.
Crg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Great service! Dry knowledgeable
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Sean from Henson got here very fast especially for 3:00 on a Sunday afternoon. Her got the A/C up and running on this 100 degree day.
Holly13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Steve was awesome and a super nice guy. I have been doing business with them for over 6 years. Steve got my problem fixed.
Jhundphotos10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Justin is the man. He’s who you want working on your hvac system. Appreciate you Justin!
DebraLocal Guide · 145 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company
Cynthia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Jake was very nice and professional and let me know what my system needed. He will send someone out to replace the filter and clean the coils next week but right now we have cold air flowing through our home after he replaced the capacitor. I am very thankful to Jake and Henson Mechsnical.
Elaine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Kind and very professional. Will be out tomorrow to finish work.
Todd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Justin was Great! They worked with me. Showed up promptly and after hours. Found the problem getting the part and coming back next day. They was no up sale . They said this is what is wrong and that was it. Even the owner showed up after hours Just to check on it. They were the only one that answered the phone after…
Forrest3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Prompt and courteous, found the issue quickly, and was back running in minutes. Excellent & Super job!
tracy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Thank god for Justin showed up and fixed the problem in 10 minutes
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Jake was excellent. He answered all my questions (I had many lol) was extremely personable, knowledgeable, and patient with me. I would recommend him and Henson to anyone moving forward
KatrinaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Same day service! In the middle of the Summer! Jake's superior customer service and knowledge was the icing on the cake. I believe Henson has found their next long term customer!
Betsy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.
Al16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Great customer service! I had an emergency repair at 8pm and they were at my home working within 1.5 hours! I'm so grateful for this company!
MicheleLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Called early morning and Sean was out there in no time at all. Worked very hard to get our air conditioning running. Henson Mechanical is now our place to go for our electrical and plumbing needs. My husband and I would definitely recommend this company. Thank you again Sean for hard work you did to get our unit running
MichaelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Sean did a wonderful job for us today! He was very kind and professional! We couldn’t be more satisfied with the service and experience we have had with Henson heat and air! Lane and Christian installed a new unit for us and did an excellent job, start to finish! Jeremy followed up and did a thorough job also! We…
summer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Happy to give 5 stars they had a lot to get done for our place whole new duct box our place is getting cooler for the first time in a long LONG TIME Justin was great his team mate was great aswell fair pricing too
MarkitaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Great customer service. He listen to the issues and got straight to business. Got it done very quick.
floyd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Sean did an awesome job!! Found the problem quickly and had it and a/c running in less than 30 minutes!! He’s a great communicator!!! Thank you Hanson!!
Marc5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Prompt, Professional, Great Service
Moe10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Quick repair.....I can't thank Justin enough....he noticed the problem and repaired it right away......ac is fixed
William11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Scotty is very knowledgeable and a true expert. We have been happy and satisfied with his visits to service our HVAC.
AnthonyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Sean provided outstanding service from start to finish. He greeted me with a handshake, quickly diagnosed the issue, and took the time to show me exactly what was wrong. He also explained what caused the problem and why it happened. He was professional, knowledgeable, and courteous throughout the visit. Highly recommended.
JohnLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Great job by Justin…. Timely and professional.
eileen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Amazing fast and friendly service at the beginning of a holiday weekend. We will be retuning!
vs category
Blue = Henson, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
