How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREHenson Mechanical Heating Air and Plumbing
Better than 61% of HVAC contractors · #26 of 67
Henson Mechanical Heating Air and Plumbing for HVAC system repair
Clear ✕All 191 Google reviews tagged “HVAC system repair” · showing 60
After having HVAC issues, I reached out to Henson Mechanical and they were great to work with. Jake was personable, thorough, and explained everything clearly. He came back the next day to replace the part that was needed. Justin later followed up and was also kind and professional. I really appreciate the team…
Every interaction with Henson Mechancal reps was superb. I had several techs because it was a complete system replacement. They all went above and beyond.
Henson Mechanical has always taken good care of our HVAC. They responded same day when we had a unit in the building that needed service. They do what they say they are going to do, reliable, professional and great to deal with. Thank you Henson y'all are amazing Update, 9/15/26. We had a leaking mini split staining…
Jake dud an awesome job of fixing my a/c at 9p.m. Was so nice and explained everything to me! Great company!
One hour was on time and very professional. They are dedicated to solving the issue. Exemplifies personalized service with care.
He tried very hard to help me with my heating and air conditioning issues
We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church
Caleb got the job done! Very friendly
I was very pleased with the service. Both Jeremy and Scotty were friendly, helpful, and took the time to explain everything clearly. I really appreciated that I never felt pressured to move forward with the more expensive repair and was informed about the yearly membership. Both techs were honest and informative…
Very informative clear understanding what need to be done going forward
Justin did a great job, on time, very polite and professional. Experience was good as an HVAC issue could be. Thanks Justin!!!
Quick, courteous and let know the root issue. It is ALWAYS a great experience working with them. They show up as quickly as possible when I need them and have some great service techs that get the job done and are wonderfully courteous
Our technicians name was Aaron. Not sure if that's the correct spelling. I didn't see his name on the list of technicians to choose for my review. Either way, he was absolutely the best that I could have hoped for. Professional, thorough and all around pleasant. He had the AC back on and working better than it did…
Aaron was technician that came out and was very nice knowledgeable answered my several questions and worked fast
He did a great job. He was professional, kept us updated on what he was doing and waited to make sure that the unit was working properly and blowing out cold air.
Great service! Dry knowledgeable
Sean from Henson got here very fast especially for 3:00 on a Sunday afternoon. Her got the A/C up and running on this 100 degree day.
Steve was awesome and a super nice guy. I have been doing business with them for over 6 years. Steve got my problem fixed.
Justin is the man. He’s who you want working on your hvac system. Appreciate you Justin!
Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company
Jake was very nice and professional and let me know what my system needed. He will send someone out to replace the filter and clean the coils next week but right now we have cold air flowing through our home after he replaced the capacitor. I am very thankful to Jake and Henson Mechsnical.
Kind and very professional. Will be out tomorrow to finish work.
Justin was Great! They worked with me. Showed up promptly and after hours. Found the problem getting the part and coming back next day. They was no up sale . They said this is what is wrong and that was it. Even the owner showed up after hours Just to check on it. They were the only one that answered the phone after…
Prompt and courteous, found the issue quickly, and was back running in minutes. Excellent & Super job!
Thank god for Justin showed up and fixed the problem in 10 minutes
Jake was excellent. He answered all my questions (I had many lol) was extremely personable, knowledgeable, and patient with me. I would recommend him and Henson to anyone moving forward
Same day service! In the middle of the Summer! Jake's superior customer service and knowledge was the icing on the cake. I believe Henson has found their next long term customer!
Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.
Great customer service! I had an emergency repair at 8pm and they were at my home working within 1.5 hours! I'm so grateful for this company!
Called early morning and Sean was out there in no time at all. Worked very hard to get our air conditioning running. Henson Mechanical is now our place to go for our electrical and plumbing needs. My husband and I would definitely recommend this company. Thank you again Sean for hard work you did to get our unit running
Sean did a wonderful job for us today! He was very kind and professional! We couldn’t be more satisfied with the service and experience we have had with Henson heat and air! Lane and Christian installed a new unit for us and did an excellent job, start to finish! Jeremy followed up and did a thorough job also! We…
Happy to give 5 stars they had a lot to get done for our place whole new duct box our place is getting cooler for the first time in a long LONG TIME Justin was great his team mate was great aswell fair pricing too
Great customer service. He listen to the issues and got straight to business. Got it done very quick.
Sean did an awesome job!! Found the problem quickly and had it and a/c running in less than 30 minutes!! He’s a great communicator!!! Thank you Hanson!!
Prompt, Professional, Great Service
Quick repair.....I can't thank Justin enough....he noticed the problem and repaired it right away......ac is fixed
Scotty is very knowledgeable and a true expert. We have been happy and satisfied with his visits to service our HVAC.
Sean provided outstanding service from start to finish. He greeted me with a handshake, quickly diagnosed the issue, and took the time to show me exactly what was wrong. He also explained what caused the problem and why it happened. He was professional, knowledgeable, and courteous throughout the visit. Highly recommended.
Great job by Justin…. Timely and professional.
Amazing fast and friendly service at the beginning of a holiday weekend. We will be retuning!
He was absolutely wonderful! He explained everything and was very efficient and I want him to come back every time!!!!
Shaun is very knowledgeable, very professional and polite! Amazing technician!
Scotty was very nice and professional. I will definitely use this team again! Top tier service.
Scotty did a fantastic job fixing my unit. He was on time and easy to work with. Office staff was super helpful in getting us scheduled even with how busy they are. Can not recommend them enough!
Steve was very knowledgeable and setup a plan to get my system resolved in a timely manner. Highly recommend! Scotty came the next day and leak tested the system and got the system charged backup and running! Thanks guys! Highly recommend!
Jake is very personable and knowledgeable. Came out the same day and fixed our AC unit. Excellent service. 10/10
Jake K was very knowledgeable and professional. Glad to have a new HVAC company with Henson Mechanical
Steve was great. He explained in detail the differences between the units and how they work. He was extremely knowledgeable and respectful during the inspection. 100% satisfied with him. If anyone is looking for a new AC please go with him. You will not be disappointed. Oh and thousands less than the competition. 😊
Scotty did a great job!
They were very responsive and kind. Our air went out on the weekend and went above and beyond to find parts and also provided a portable unit while getting parts. Steve was great!
The service I received today from Henson mechanical service today I rate as excellent, professional and a very friendly tech by the name Nick Walker
Scott was professional and very knowledgeable. He ruled out all the potential problems by examining and troubleshooting . He was able to pinpoint the problem and fix our AC unit!
Sean is very profesional and respectful person Took care my a/c unit and explain all the problems and situation in a clear way , i will call him again every time the problem arise, i wish every body in all the companys will be as pleasent as Sean. Thanks
Always satisfied with and appreciative of the service provided by Henson. 👍🏾
Very professional and determined to do the Job Rite. I was recommended from a friend about them And I would definitely recommend them to any one in need. Nice job fellas. Thank you from our family
Have been using what was One Hour for a few years now. Always reasonable quotes, good maintenance service, knowledgeable workers, fair prices. Not sure what happened w Henson but I had a routine maintenance check recently and was told Freon was low. It’s R22. System is old, I know this. Would have been a few…
We were extremely satisfied with not only our service, but also the response time! We were so impressed that we signed up for their regular maintenance program of all of our units at Word Aflame Tabernacle in Lawrenceville. Pastor Alan James
Great service. He knows what he is doing. He was ontime as well. Hard worker. Great worker.
Great job of diagnosing the problem with our AC system! Prompt and efficient with the resolution. I would definitely recommend Henson.
Henson really saved me. Steve came out on a Saturday, the same day I called, to fix a shut down AC on a 90 degree day. I had to reschedule my Saturday customers because of the AC shut down. Thank goodness that Steve came at 730p to fix everything quickly and showed wonderful concern for the issues. Thank you so much…
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Blue = Henson, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
