How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREHenson Mechanical Heating Air and Plumbing
Atlanta, GA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,846 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and craft & service; weakest: accountability.
Reviews for your job
Customers hired Henson Mechanical Heating Air and Plumbing for 8 kinds of job.
Henson Mechanical Heating Air and Plumbing for a/c system maintenance
Clear ✕All 188 Google reviews tagged “A/C system maintenance” · showing 180
Thanks Sean and your co-workers help with my units preciate both of you
Very nice and professional. Did a great job.
Jeremy did a great job! Professional, to the point and got it done! No surprises!
Sean arrived on time and was very professional. He went above and beyond what I expected. I will definitely be using this company again.
Very professional, knowledgeable and personable. Competitive pricing
We have a three year-old and Work crazy hours and are never home. We’ve been having issues with our AC unit for about two weeks now on and off. One day it works, the next day it doesn’t. Two days ago it finally stopped working. I tried everything I could think of, because we all know googling can sometimes solve the…
Very professional and fast service.
Justin Smith was courteous and professional during the process of getting the problem taken care of.
My son was there when your person came. As far as I know from my son stated that everything went ok.
Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.
Called early morning and Sean was out there in no time at all. Worked very hard to get our air conditioning running. Henson Mechanical is now our place to go for our electrical and plumbing needs. My husband and I would definitely recommend this company. Thank you again Sean for hard work you did to get our unit running
Jake did a great job alleviating my AC that was cut off due to a blocked pipe, causing the emergency shut off to trigger. Along with advising me of some helpful maintenance tips! Especially being a same day service when i called in the issue.
Great work by Caleb. Worked diligently and performed routine maintenance on the HVAC. I am glad I have maintenance contract with Henson Mechanical.
Justin was great. Down to earth and explained things well! I appreciate all your help!
I am a small business owner (A&T Plumbing Services). I built my business on excellent customer service and I really appreciate it when I receive the same treatment I give my customers. You get to see a company’s true colors when things don’t go right. Well that’s what happened with Steve over at Henson Mechanical.…
Always satisfied with and appreciative of the service provided by Henson. 👍🏾
THE company to choose for your HVAC and plumbing needs. Awesome company!
Scotty came out to fix my shower tonight he was very professional. He communicated with me throughout the night, and now the shower is working properly. I highly recommend using Henson for plumbing, heating and air conditioning service. 5-star service!!!
Much better experience this time customer service was a lot better.
We had a great experience working with Henson Mechanical. Their team was professional, responsive, and knowledgeable throughout the entire process. From communication to the quality of workmanship, everything was handled efficiently and with attention to detail. It’s clear they take pride in their work and care…
Justin did a great job with my repair. He was very knowledgeable about the process.
Jake from Henson Mechanical did a fantasic job as always. He's always very pleasant to work with and very helpful. Recommand!!
Very professional and a very good company to deal with I would recommend them to anyone family and friends
Scotty is an outstanding service technician. Very knowledgeable and always keeps you informed on what’s going on!! The BEST!!
Jeremy was very thorough and detailed. He spent 2 hours determining the exact cause of our downstairs heater not working. He was able to perform a lot of troubleshooting and fixed a few minor problems to determine the root of the cause. His time and effort saved us from having to replace our entire compressor with a much smaller piece.
Justin was great. He was punctual and very thorough. Great job
Scotty is the best! Always kind, efficient, knowledgeable, and professional.
Scotty is the man!!!
Very pleasant and professional. Company has always been great from day one.
Justin is great!! Did a wonderful job!!
Excellent service...
Scotty did a great job. He’s a pro.
Very professional service if there was something wrong they came back and they completed the job. 10 out of 10 would try them again.
Steve Kitchen is one of the most professional person I have ever met, he explains everything to me so I can understand, and make sure everything is right before leaving. Thank you Steve.
We have used One Hour heating and Air for years and love their fast service. While we like all the techs we have worked with, we usually ask for Scotty Lowe he is such a sweetie and if he says we need a part replaced we have confidence in him as he has never tried to push services of part replacement that was not…
Excellent job!
Always knowledgeable, good customer service, and thorough.
Great customer service. Very polite and helpful. Highly recommend
Steve is great.
Great experience and service!
Scotty was wonderful and very knowledgeable. I appreciated the time he took to answer all my questions.
I've met Justin, Jack, and the owner Steven and they treated me very kindly. I never felt pressured to use their company or services. Instead of sending a sales rep, Steven came to my home and spoke to me himself, he was very patient and made sure I understood what was going on. All I can say is they did a great…
Scottie is a super great dude! I will be using him again the future. One Hour Heating and Air are AWESOME!!!
Very professional, greatly appreciated the email identifying the service tech. Also the arrival time communication. Scotty was very professional. He did a great job of replacing out furnace on our system. Expecting them to come back soon for a duct cleaning. I am very glad we found a company that adheres to a high standard of service. Great Job!
professional and punctual
Very prompt and efficient. He resolved my problem in 15 minutes. Thanks
He did an amazing job! He checked and double checked and he let me know everything that was wrong and what needed to be done to fix it ,how much it would cost. He was very professional, friendly, knowledgeable, really helpful. He was just great!!
Jack was prompt and professional. Jack appeared to be knowledgeable and helpful. This was the third time in 12 months that One Hour has been called about this unit. Jack suggested that I replace my 10 year old unit. I wish I would have gotten that advice a year ago and saved a heap of money on repairs. An Amaña unit should last more than 10 years.
This business has always been so on point with everything they do. They call and set up your appts before you even think of it. They remind you then they call. Their service people are so friendly. They are always great!
Quick, professional, provided future expectations and guidance.
Excellent service!
I can always count on Justin and One Hour to get me running!!!
Well Jake is knowledge in his field of AC repaired, he's answered to my question and give back recommendations, thanks Jake and One Hour Heating & Air company 5 Starts.
Very impressed with Justin! It shows he is very experienced, knowledgeable and patiently communicates any issues or concerns.
Justin was very professional and knowledgeable. He explained everything and made sure everything was completed. Thanks for the good service. Chuck
Jake and his manager helped me out with a leaky unit, and even returned several days later free of charge to clean out the drain line after the leaking started again. They went above and beyond to clear out the line of all debris and insure my unit was functioning properly. Both men were punctual, professional and polite. Highly recommend One Hour Air!
I've used this company for a very long time. I've bought 2 furnaces from them for two different houses. They are always extremely professional and pleasant, friendly and knowledgeable. I will say that they always try to upsell and the furnaces were NOT cheap. But the service is top notch. Every technician I've had…
Jack, was professional informative and on time
“The best in the business”. Have no doubt that these guys are the best. They installed a new system in my home and in my business. After my experience I will use no one else. Steve (owner) and his son Jake care for their customers like family. They always go the extra mile to make sure the job is done right. Don’t…
Justin was great. Very knowledgeable and friendly!
Matt was a great serviceman he was professional communicated with me when on what the unit need and what had to be replace great job
Very honest!
Thanks for checking and maintaining my system. Always pleasant & friendly.
This company trumps all heating and air companies in Ga! Wow! Incredible job on my installation and now services all of my maintenance. Reliable, trustworthy, punctual and everything in between. Hire them! You will not be disappointed!
Great service!! Thank you so much!!
A fantastic job. Very professional.
Jack showed up ahead of schedule and went through the diagnostic process on my unit I have on an RV of mine and then he also serviced our HVAC system for our business here at MAACO. Great job will definitely call them in the future.
Outstanding communication and timely to the appointment, professional all the way!
Experience was great!! Steve & his team were fast, professional, and did an awesome job! 👌🏽
Great service as always, and on time all the time !!!
Scotty was very professional and fast. He patiently explain everything that was wrong and what need to be fix to address the issue. Definitely recommend this company for any A/C maintenance or repairs.
Great as always. Thanks
Jack was a fantastic technician and did an excellent job at explaining what service was performed in a way that was easy to understand. He was very courteous and professional and made a great first impression! Thanks, Jack!
Jack is my number one guy! He goes over and beyond the call of Heating & Air. His energy is everything and he knows his profession. One hour Heating and Air is my go to. Robin is always friendly and professional when answering the phone, they are always on time, and they communicate through out the whole process,…
Very professional! Great work.
John was my technician and he gave excellent service late on a Friday night when I have never had ac people come out that late. 5 stars
Did a good job explaining everything I needed to know
Good
Great experience. Justin was very professional and kept me updated at every step.
Professionalism was A++
Very friendly and knowledgeable. Helped me with all the issues I had and never made me afraid that I had to buy a certain service/repair. Very quick and precise.
Very helpful. Fast & efficient!!! Thanks!!!!!! Thanks Jeremy!!!! Just in time for this summer heat!
The serviceman did a great job he courteous respectful and friendly and knew his job thanks 😊 👍
The technician did a very good job ,there was filter that was in place before ,and I did not put them there and he discovered that there was filter that was left prior before it was as over 4 filters
4/23/21 Scotty was great! I really can't say much else. I have a great experience every time he comes out. No hidden costs either. 7/25/22 Scotty is always the happiest person! Friendly, respectful and very thorough. He answers my questions and gives me answers I understand!
Jack was very professional. He was detailed oriented and answered all my questions. I would recommend his service.
After meeting with several companies we decided to go with One Hour to replace our AC units and it was mostly because of Art! He was professional, on time and took the time to explain the installation, warranties & financing without a bunch of BS. Plus One Hour had serviced our unit in the past and had done a great job.
All I can say is that this company is one of the best I've used. Great people work there and I plan on using them for future services.
He is the best Ac repair ever I met! He definitely saved my life. Ac definitely works! Trust him. I will do business with him again. Thanks Jesus! ❤️❤️
Jack was, as always, very professional and attentive to detail!!! So grateful for his return
Jeremy was excellent. Service is always impeccable with One hour heating and air!
We have been using One hour heating and air for 2 years. This is the most professional, responsive, and honest company. The technicians are all so friendly and accommodating. We can’t say enough great things about this company!
Great service as always! Justin was my technician and was polite and professional. Will continue to use OneHour for my HVAC needs.
Justin was professional, on time and was very conscientious about his accuracy in determining the problem. Thank you for sending the best!
Great job, very professional & informative
He did an excellent job, very satisfied. He replaced some parts that needed replacing.
professional,friendly &smiled.experienced &prompt
Jack Snodgrass is the man!!! On time, friendly, and fast. I can't say enough great thigs about the service I got. He was knowledgeable, shot me straight on what needed to be repaired . . .and what didn't. He was also dog friendly which was great. Thanks Jack!
Scotty was friendly, throughout and got the job done when several other techs could not. We will always call him in the future for any of our HVAC needs. He is the best of the best!
I have had a different person come to my house every time and every single one has been professional, courteous and pleasant. A great group of people and I love my new HVAC system
Trent the service tech was professional and thorough!
Wonderful and pro service by Jack Snodgrass!
The technician arrived on time, and he was very thorough, courteous and professional. He was also knowledgeable and did not try to sell me a new system or anything that I did not need, which has happened to me with another local company with a lot of 5-star reviews. This company quoted me a fair market price,…
Scotty solved my problem in a short time. Scotty did an excellent job, Thank you.
When things they wrong…One Hour Heating and Air will make it right!
Justin came out after hours & was very knowledgeable, friendly & explained everything. Highly recommend this business. Thanks!!!
Justin was very professional and was very truthful in the repairs needed for my AC.
Very friendly. Efficient. Courteous. Kind
Jack was fantastic. He was able to easily trouble shoot an issue with two AC units and a furnace in an hour! What a superhero!!!
Jack was very knowledgeable and very patient. He took his time to make sure everything was working properly and did not rush to complete the job.
Jeremy replaced the cover on the air conditioner quickly and efficiently. Thank you Jeremy.
Scott was very professional and thorough. He was extremely patient and answered all of our questions and concerns. He made sure we were completely satisfied. We find him to be a very trustworthy and honest person. The technicians that did the installations of our Air conditioner and furnace were very professional…
Scotty Lowe was on time and courteous. The air conditioning had guit putting out cold air and he found the problem quickly. It was a compressor and he replaced it. It is doing a good job of cooling the house. This company installed heating and air in all of the homes in this senior community 17 years ago. I have…
Scotty Lowe took care of me. I put a service call in about 6pm and Scotty was at my home by 9pm. He was very knowledgeable about what my issue was and explained it to me. This is my second time using this company and I will continue doing so.
Jeremy was very helpful in explaining the issue & providing recommendations to prevent any future problems. The One Hour Team was quick in response to communication & I would recommend their services!
Jack was very professional and get our AC working optimally.
I have been with this company for at least 5 years.. probably longer. They are very helpful and professional and really believe in taking care of their customers. My AC WENT OUT and they came out and fixed it right away. They service my hvac system to keep my home running smoothly. I recently got the UV ray…
Friendly, fast and dependable service
Scotty is extremely knowledgeable and is an excellent technician! Will definitely call them again in the further for any maintenance and/or problems. From the start, my experience with One Hour Heating & Air Conditioning was great. Patient, kind, knowledgeable, and offered great advice and solutions. I recommend them to everyone.
JACK S Was great,knowledgeable,friendly,professional, Courteous,and answer all the Questions.
One hour heating and air gives excellent service. I am very happy with them.
Called at 6:20 pm to make an appointment as our AC was not blowing cold. The technician came out within the hour!!! Scotty was totally a pleasure and so professional and knowledgeable. Our unit was froze up, he added freon and had us back up and going in no time. Would recommend this company to all my family and…
3 years ago they installed the unit. I had an issue with the evaporator. A technician came out and looked at it. Even though my labor warranty had expired they fixed the issue at no charge. I highly recommend that you call them for your HVAC needs. At least get an estimate from them as they do stand behind their work.
Jeremy was extremely polite and professional unfortunately we could not resolve my issue today through no fault of his. Will be using them again for repairs and definitely would recommend.
Arrived quickly, was very thorough and informative about the issue. We felt good about the repairs and purchase. Much thanks- we will be sleeping comfortably tonight!
Jeremy McArthur was excellent Inspecting my air conditioning unit. He was very knowledgeable and wanted to make sure my unit was working at its best. He was detail and he answered all question I had without hesitation. He pointed out any areas that needs attention, and areas that were functioning well. In addition,…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 294 | $37–$292 |
| A/C system maintenance | 188 | $54–$441 |
| HVAC system repair | 183 | $192–$955 |
| A/C system repair | 162 | $209–$880 |
| Heating system maintenance | 108 | $54–$292 |
| Repair HVAC | 100 | $236–$840 |
| Heating system repair | 76 | $228–$1.6k |
| Installation | 60 | $1.1k–$2.8k |
