Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREHenson Mechanical Heating Air and Plumbing
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 1,846 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Henson Mechanical Heating Air and Plumbing is better than 91% of HVAC contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Henson Mechanical Heating Air and Plumbing is better than 90% of HVAC contractors.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Henson Mechanical Heating Air and Plumbing is better than 93% of HVAC contractors.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Henson Mechanical Heating Air and Plumbing is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Henson Mechanical Heating Air and Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Henson Mechanical Heating Air and Plumbing is better than 63% of HVAC contractors.B
63
Reviews for your job
Customers hired Henson Mechanical Heating Air and Plumbing for 8 kinds of job.
Henson Mechanical Heating Air and Plumbing for ductless heating & a/c services
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$877–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 17 Google reviews tagged “Ductless heating & A/C services”
Helme13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Henson Mechanical has always taken good care of our HVAC. They responded same day when we had a unit in the building that needed service. They do what they say they are going to do, reliable, professional and great to deal with. Thank you Henson y'all are amazing Update, 9/15/26. We had a leaking mini split staining…
Reasonable priceHVAC system repair+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
THE company to choose for your HVAC and plumbing needs. Awesome company!
Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Suzan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Jacke did agood job examining our units.he did explain verything we need to do in a professional mattar very patient and on time .
Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Mercedes2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
install new catetar or battery
Ductless heating & A/C services+ Punctuality
Amanda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
very friendly, helpful, professional knowledgeable and polite. Thank you 😊
Ductless heating & A/C servicesThermostat repair+ Responsiveness+ Punctuality+ Quality
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Scotty was knowledgable, professional, and had so much patience with me and my husband. I would definitely recommend this company..Fyi and a Big Plus It was same day service....
Ductless heating & A/C servicesRepair HVAC+ Responsiveness+ Quality+ Professionalism
J.W.Local Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★
The way my ac unit was left after I declined the tech repair estimate is unprofessional. There are missing screws, the cover was left partially open and the screws were also reinstalled at an angled like someone was just in a hurry.
Ductless heating & A/C services− Professionalism
LisaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
He was excellent no problems
Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Rating only, no written review.
Paid $1–100Not sureDuctless heating & A/C servicesService not listed
RobertEdited 3 years ago★★★★★
Rating only, no written review.
Ductless heating & A/C servicesHeating system maintenanceInstallation+ Punctuality+ Value
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
A/C system maintenanceDuctless heating & A/C services+ Responsiveness+ Quality+ Professionalism
Arnold3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Tytsie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ductless heating & A/C servicesInstallation+ Punctuality+ Professionalism
JohnEdited 5 years ago★★★★
Rating only, no written review.
Ductless heating & A/C servicesInstall ACInstallation
KevinLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
A/C system maintenanceCleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Jeanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
Rating only, no written review.
A/C system maintenanceDuctless heating & A/C servicesHeating equipment repair & installation+ Responsiveness+ Punctuality+ Quality
MICHAEL3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ductless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Price
$248-27% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 36%Reasonable 50%Overpriced 1%Not sure 13%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 294 | $37–$295 |
| A/C system maintenance | 188 | $39–$393 |
| HVAC system repair | 183 | $205–$942 |
| A/C system repair | 162 | $209–$793 |
| Heating system maintenance | 108 | $37–$251 |
| Repair HVAC | 100 | $224–$535 |
| Heating system repair | 76 | $161–$1.2k |
| Installation | 60 | $1.2k–$2.8k |
