Experts Reviews · Company report
Henson Mechanical Heating Air and Plumbing logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE

Henson Mechanical Heating Air and Plumbing

Atlanta, GA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,846 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and craft & service; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Henson Mechanical Heating Air and Plumbing is better than 32% of HVAC contractors.D
32
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Henson Mechanical Heating Air and Plumbing is better than 44% of HVAC contractors.C
44
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Henson Mechanical Heating Air and Plumbing is better than 90% of HVAC contractors.A
90
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Henson Mechanical Heating Air and Plumbing is better than 63% of HVAC contractors.B
63
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Henson Mechanical Heating Air and Plumbing is better than 95% of HVAC contractors.A
95
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Henson Mechanical Heating Air and Plumbing is better than 83% of HVAC contractors.A
83
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Henson Mechanical Heating Air and Plumbing is better than 19% of HVAC contractors.F
19

Reviews for your job

Customers hired Henson Mechanical Heating Air and Plumbing for 8 kinds of job.

Henson Mechanical Heating Air and Plumbing for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.304
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 304 Google reviews tagged “HVAC system maintenance” · showing 20

★★★★★ Neil · Edited a week ago

Caleb came by and almost immediately knew what the issue was. He was professional and adept at his job. He offered a maintenance plan that would keep my units running at peak performance. I recommend Henson Mechanical and Caleb as a tech.

Paid $1–200Great priceHVAC system maintenance
★★★★ Woodrow · Edited 2 weeks ago

He is very professional and explains things clearly

Paid $1–100Not sureHVAC system maintenance+ Punctuality
★★★★★ Zelda · Edited 3 weeks ago

Justin was lovely! He came in, got straight to work, and took the time to explain everything to me. He was very professional, friendly, and made sure I understood what was going on throughout the process. I really appreciated his professionalism and great customer service. Thank you, Justin!

Paid $200–400Reasonable priceHVAC system maintenanceCleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ AL · Edited a month ago

Thanks Sean and your co-workers help with my units preciate both of you

Paid $1–200Reasonable priceA/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · Edited a month ago

As usual, Justin was very professional and efficient in what he does/did. He quickly found and fixed the problem. In addition, he pointed out some potential trouble areas, with timely suggestions For prevention and recovery.

Reasonable priceHVAC system maintenance
★★★★★ JoAnn · Edited a month ago

We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church

Reasonable priceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
★★★★★ Janice · Edited a month ago

Very nice and professional. Did a great job.

Paid $1,000+Reasonable priceA/C system maintenanceHeating system maintenance
★★★★★ James · Edited a month ago

Quick response by a great tech! The two men who removed our old system and installed the new system did a great job!!! Now Bagby dud a check up on our system. Very professional, thorough, and efficient! A very happy customer for almost nine years!,,

Paid $200–400Reasonable priceHVAC system maintenance
★★★★★ Rebecca · Edited a month ago

Caleb was Amazing!!!! Best customer service ever and certainly knows his stuff! He took such good care of us!

HVAC system maintenanceService not listed+ Responsiveness+ Punctuality+ Quality
★★★★★ Joy · Edited a month ago

Sean was polite, respectful and did a wonderful job with our ac maintenance! I hope he will be our service guy for our next maintenance service.

Paid $1–200Reasonable priceHVAC system maintenanceA/C filter replacement
★★★★★ Everlyne · Edited 2 months ago

Justin did a Great job! Great personality. Arrived on time and got to work.

Paid $400–600Reasonable priceHVAC system maintenance
★★★★★ Ronald · Edited 2 months ago

Extremely pleased with Henson as company and with Jake Kitchens as the technician performing the service. The company is very responsive, schedules service very rapidly, and reasonably priced. Jake was very helpful and informative, and not only took care of my immediate issue but gave a lot of useful information…

Reasonable priceHeating system maintenanceA/C system repairHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Alexandra · 2 months ago

We have a three year-old and Work crazy hours and are never home. We’ve been having issues with our AC unit for about two weeks now on and off. One day it works, the next day it doesn’t. Two days ago it finally stopped working. I tried everything I could think of, because we all know googling can sometimes solve the…

Great priceHVAC system maintenanceA/C system maintenancePlumbing leak detection
★★★★★ Crg · Edited 2 months ago

Great service! Dry knowledgeable

Paid $1–200Great priceHVAC system maintenanceA/C system repair+ Quality+ Value
★★★★★ Sandy · Edited 2 months ago

No issues found . Scotty was very punctual, and polite.Professional and courteous as always.

Paid $100–200Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Lamont · Edited 2 months ago

Jake was awesome great customer service and professional and gave me great advice

Paid $1–200Reasonable priceHVAC system maintenance
★★★★★ Daniel · Edited 2 months ago

Arrived at our condo and found water on the floor and AC unit not cooling. Henson air responded immediately over the weekend. Caleb came out and found the problem and was able to fix immediately. He went over and beyond and will always be our go to for anything in future. Highly recommend!!!

Paid $1–200Great priceHVAC system maintenance
★★★★★ Debra · Edited 2 months ago

Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company

HVAC system maintenanceRepair HVAC
★★★★★ Wendy · 2 months ago

From the receptionist to the technician they were very pleasant. I spoke with Rachel who linked me to technician Caleb. He got in here and was very professional. He did his thing to cool off my hot home.

Paid $1–200Reasonable priceHVAC system maintenance
★★★★★ Elaine · 2 months ago

Kind and very professional. Will be out tomorrow to finish work.

Not sureHVAC system repairHVAC system maintenance

Show more HVAC system maintenance reviews (284 more) →

Price

$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 50%Overpriced 1%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance294$37–$292
A/C system maintenance188$54–$441
HVAC system repair183$192–$955
A/C system repair162$209–$880
Heating system maintenance108$54–$292
Repair HVAC100$236–$840
Heating system repair76$228–$1.6k
Installation60$1.1k–$2.8k

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