How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCOREHenson Mechanical Heating Air and Plumbing
Atlanta, GA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,846 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and craft & service; weakest: accountability.
Reviews for your job
Customers hired Henson Mechanical Heating Air and Plumbing for 8 kinds of job.
Henson Mechanical Heating Air and Plumbing for HVAC system maintenance
Clear ✕All 304 Google reviews tagged “HVAC system maintenance” · showing 160
Caleb came by and almost immediately knew what the issue was. He was professional and adept at his job. He offered a maintenance plan that would keep my units running at peak performance. I recommend Henson Mechanical and Caleb as a tech.
He is very professional and explains things clearly
Justin was lovely! He came in, got straight to work, and took the time to explain everything to me. He was very professional, friendly, and made sure I understood what was going on throughout the process. I really appreciated his professionalism and great customer service. Thank you, Justin!
Thanks Sean and your co-workers help with my units preciate both of you
As usual, Justin was very professional and efficient in what he does/did. He quickly found and fixed the problem. In addition, he pointed out some potential trouble areas, with timely suggestions For prevention and recovery.
We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church
Very nice and professional. Did a great job.
Quick response by a great tech! The two men who removed our old system and installed the new system did a great job!!! Now Bagby dud a check up on our system. Very professional, thorough, and efficient! A very happy customer for almost nine years!,,
Caleb was Amazing!!!! Best customer service ever and certainly knows his stuff! He took such good care of us!
Sean was polite, respectful and did a wonderful job with our ac maintenance! I hope he will be our service guy for our next maintenance service.
Justin did a Great job! Great personality. Arrived on time and got to work.
Extremely pleased with Henson as company and with Jake Kitchens as the technician performing the service. The company is very responsive, schedules service very rapidly, and reasonably priced. Jake was very helpful and informative, and not only took care of my immediate issue but gave a lot of useful information…
We have a three year-old and Work crazy hours and are never home. We’ve been having issues with our AC unit for about two weeks now on and off. One day it works, the next day it doesn’t. Two days ago it finally stopped working. I tried everything I could think of, because we all know googling can sometimes solve the…
Great service! Dry knowledgeable
No issues found . Scotty was very punctual, and polite.Professional and courteous as always.
Jake was awesome great customer service and professional and gave me great advice
Arrived at our condo and found water on the floor and AC unit not cooling. Henson air responded immediately over the weekend. Caleb came out and found the problem and was able to fix immediately. He went over and beyond and will always be our go to for anything in future. Highly recommend!!!
Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company
From the receptionist to the technician they were very pleasant. I spoke with Rachel who linked me to technician Caleb. He got in here and was very professional. He did his thing to cool off my hot home.
Kind and very professional. Will be out tomorrow to finish work.
Justin Smith was courteous and professional during the process of getting the problem taken care of.
Justin did a superior job cleaning my vents today. He pointed out the problem for me while cleaning out my condensate line. I always get professional service from Steve and the guys at Henson Mechanical. Thank you!
Overly satisfied with his service!!!
I wish I could give Scotty 12 starts. Just used this company again and they are absolutely amazing! If you need any hvac work call Henson!
Awesome and always does good work
Same day service! In the middle of the Summer! Jake's superior customer service and knowledge was the icing on the cake. I believe Henson has found their next long term customer!
My son was there when your person came. As far as I know from my son stated that everything went ok.
Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.
Great customer service! I had an emergency repair at 8pm and they were at my home working within 1.5 hours! I'm so grateful for this company!
Great customer service. He listen to the issues and got straight to business. Got it done very quick.
Very professional and detailed
Henson does a great job and they tell you the problem and they fix it. Thank you!!!
Scotty is very knowledgeable and a true expert. We have been happy and satisfied with his visits to service our HVAC.
Jake is absolutely phenomenal!! Got me together quickly!
Justin smith did great changing my capacitor today and inspecting my unit
Great job by Justin…. Timely and professional.
Justin was great. Friendly and knowledgeable. We will definitely use again. Update: Scotty came out for our maintenance on our AC summer 2026. Another fine technician. Did a great job and was friendly and helpful.
Service by technician Justin was Phenomenal!!!!! Pinpoint the problem and within an hour everything was fixed. Thank You!!!!
As with all Henson folks, great service, polite and competent. I recommend them to everyone.
Steve was great. He explained in detail the differences between the units and how they work. He was extremely knowledgeable and respectful during the inspection. 100% satisfied with him. If anyone is looking for a new AC please go with him. You will not be disappointed. Oh and thousands less than the competition. 😊
Kaleb Graves came out for a maintenance visit on Thursday June 25. We have a unit upstairs in the attic and it is hot up there in June. Fortunately the unit downstairs is in the cool basement. One of my cats went rogue and was running loose in the house. Kaleb was closing doors behind him to help me keep the cat in…
The service I received today from Henson mechanical service today I rate as excellent, professional and a very friendly tech by the name Nick Walker
Justin is always a joy to work with! Very friendly, professional, and knowledgeable. He gave great recommendations and when I'm above and beyond to help, solve the problem, I was having. Everyone from this company is very nice and a pleasure to work with.
He did a great job!! thank yall!.
I am a small business owner (A&T Plumbing Services). I built my business on excellent customer service and I really appreciate it when I receive the same treatment I give my customers. You get to see a company’s true colors when things don’t go right. Well that’s what happened with Steve over at Henson Mechanical.…
Sean is very profesional and respectful person Took care my a/c unit and explain all the problems and situation in a clear way , i will call him again every time the problem arise, i wish every body in all the companys will be as pleasent as Sean. Thanks
Always satisfied with and appreciative of the service provided by Henson. 👍🏾
Have been using what was One Hour for a few years now. Always reasonable quotes, good maintenance service, knowledgeable workers, fair prices. Not sure what happened w Henson but I had a routine maintenance check recently and was told Freon was low. It’s R22. System is old, I know this. Would have been a few…
Our 30 year old house had a leaking main shut off valve. Nice the have a reliable company like HENSON MECHANICAL available to take care of our plumbing needs in addition to HVAC.
Scotty and trainee were very professional and explained to me everything they were doing and recommended services. I appreciate their diligence as well.
Great service. He knows what he is doing. He was ontime as well. Hard worker. Great worker.
Great work!! Steave was awesome!
Had a good visit with Jake. He did a great job and gave us some options to think about.
Great fabulous service and for a great value. I highly recommend them for your needs at home. Great service by Scott.
Shared and explained all findings.
THE company to choose for your HVAC and plumbing needs. Awesome company!
Scotty was Awesome. You can tell he loves what he does for a living
John and I were very happy with the service. Caleb helped with three properties and was extremely patient with our tenants. Very polite, knowledgeable, and accommodating to our schedule. He was able to handle four units, including a diagnostic and putting in a replacement part with a wonderful attitude and great customer service.🙂
Warranty very professional answer all questions very friendly
You guys sent out two great guys and I appreciate it, every time we call they came out check on the problem and found the problems we'er having with our units so again thanks great job
Steve was amazing! Very smart and personable. Always feel a trust level w this company I don’t get vs his competition
As always great service, courteous technicians.
Scotty came out to fix my shower tonight he was very professional. He communicated with me throughout the night, and now the shower is working properly. I highly recommend using Henson for plumbing, heating and air conditioning service. 5-star service!!!
On time and knows what he is doing. Very knowledgeable. Loves my little doggie. They loved each other. Mr. Scott took time to answer and explain all my questions. I am very pleased
I had Sean come back for our routine maintenance, and it was great! Always professional and he made some great recommendations! It turns out our AC was leaking and was able to fix it in a timely manner! Brookhaven, GA
Much better experience this time customer service was a lot better.
We had a great experience working with Henson Mechanical. Their team was professional, responsive, and knowledgeable throughout the entire process. From communication to the quality of workmanship, everything was handled efficiently and with attention to detail. It’s clear they take pride in their work and care…
super friendly & fair! thank you scotty!
He did such a good job for me I called the owner to personally commend him. I appreciate his professionalism and his ability to address a much more difficult problem than anticipated.
Very courteous and explained what needed to be done
Sean was great, professional and courteous!
He did a very good job
Scotty is always professional and courteous.
Sean was delightful! Early Monday morning service call and he was VERY alert and appeared to be happy to be at my house handling my service call. He did great job!!
Jeremy took time To look at my electrical Problem and explained everything . Very courteous and thorough !
I had to reschedule my preventative maintenance on the day of my appointment, and it wasn’t a problem at all. The service technician was very polite and did a very thorough job on my AC system. We are very pleased with the quality of work and overall experience. I highly recommend Henson and ask for Caleb!!
Great service and explanation. On time and friendly.
Scotty Lowe was super from checking the furnace, changing the filter, to going outside to check the air conditioner, cleaned it from top to bottom, checking fluids, etc. He was a joy to be around, gave me so many helpful suggestions to get things done to replacing a foam cover for the lines from the air conditioner,…
They have a bunch of hard working, well trained professionals that provide great quality exceptional service. Try them for yourself! Caleb performed the maintenance on my A/C unit.
Sean was outstanding!!!!! Super professional, able to answer all my questions and ensured me of the services provided today. I believe the other techs name was MJ. He was outstanding as well.
Justin Smith was thorough, efficient and personable. Very satisfied with his work! Happy to renew our service contract with Henson.
Jake from Henson Mechanical did a fantasic job as always. He's always very pleasant to work with and very helpful. Recommand!!
Quality work and dependable. Technicians are very professional and courteous. Customer service is on point. It's a joy doing business with this company. Today; Caleb did as awesome check-up on my heating and air conditioning system.
It was great to have Sean to come to our home for our air conditioner maintenance. He replaced two parts and did an excellent job. It was a pleasure, it seemed like he was part of our family. ( outstanding customer service) Thank You so much Sean
Justin,the technician was very knowledgeable, about the job he was doing. He updated me on some necessary repairs that was needed in the near future. My units are old and my home hasn't needed any major repairs other than regular servicing in 19 years. Therefore, I know by now something is expected to breakdown. But…
Scotty was amazing during the time of service. Great job! Henson Mechanical is the best!
Great attitude, good listener, very friendly,aswell as his service times was promptly and he did do a awesome job figuring out and managing the issue at hand. 💯🤝✊🏾✌🏾
Jack did A great job. He was on time and very personable. Love these guys.
Sean was very courteous with great customer service skills and knowledgeable of the job he performed. I've been with the company for many years and will continue.
Caleb was awesome. I appreciated his professionalism and kindness. Thank you, Caleb.
Justin was friendly, professional and provided great customer service. It was good to see him again for our seasonal contract service visit.
Scotty is an outstanding service technician. Very knowledgeable and always keeps you informed on what’s going on!! The BEST!!
Sean is a good tech very humble and knowledgeable. I had a good experience. We had an issue with our thermostat but he was able to get it fixed quickly. Very helpful, thank you
Sean is my preferred person when it comes to servicing my HVAC in my home… The company itself is great and they standby their word and do exactly what they say.
Extremely thorough a nice guy. Would highly recommend to anyone.
Sean Woodrum from Henson Mechanical did an excellent job servicing my AC. He was professional, courteous, and very knowledgeable. He thoroughly checked the upstairs unit, cleaned it, reviewed the thermostats, and inspected the outdoor unit while clearly explaining what he found and what to expect going forward. You…
Feb 2026 - Justin just did my HVAC maintenance - did a great job. Was on time, professional & courteous. Scotty just completed my furnace/Winter tube-up. He was in time, friendly, professional and informative. Another very satisfying experience with One Hour Hearing & Air!! Scotty just performed my summer HVAC…
Did a routine check on heating system as we wanted, went well.
Nice people
Justin Smith came out and took care of our issue very quickly. He made sure he kept us in the loop with what he was doing and was causing the issue. Every time he comes out to our home, we know we are getting the best!!
Justin was very friendly and let us know exactly what he was doing!
Very knowledgeable company with great prices. Would definitely recommend for any HVAC needs. Thanks!
Scotty is terrific! I highly recommend One Hour. They are prompt, professional, and knowledgeable.
They are always great, friendly and very helpful. We are and will always be customers for one hour heating and air..
Justin was great, super helpful. Great company to do business with.
Update - Justin did a great job explaining his findings during our HVAC maintenance appointment and with the fix. Old review:This company actually has emergency/same day services available (unlike the 5 other companies I called who couldn't come for 24+ hours). Scotty did a great job of assessing and explaining the problem.
Jake was very courteous and knowledgeable. He had my family back in the air in a short amount of time. He was very thorough in explaining the problem and quickly offered a solution. I would highly recommend Jake for any and all AC repairs.
Justin did a really nice job repairing my AC. Justin and his assistant worked through the rain one this particular day to be sure the job was completed.
Very pleasant and professional. Company has always been great from day one.
Scotty did a great job. He’s a pro.
He was very professional. He discussed terms and conditions for a new system
Great service! Technicians are always so friendly and informative. When they arrive they go right to work if it’s a repair or just routine maintenance. They always let you know what they find, if repairs are needed, but talk with you first to make any decisions. Just great all around service which is hard to find!!
Guys are always polite and professional. Office staff is top notch especially Debbie. Steve is amazing and has always been there for us when needed. Scotty is my normal tech to come out and as always he's friendly and professional
Need to replace our end of life HVAC system. Steve Kitchens helped us thru the process to purchase a high quality system. He answered all our questions and facilitated our decisions in a very professional and friendly manner. It's never fun to have to replace such a major system, but Steve made the whole experience as pleasant as you could hope for.
Jack has serviced my HVAC for maintenance before. He has always been professional, personal, very knowledgeable, on time and takes time to explain if something out of the ordinary needs to done for the System. Because of Jack and all of One Hour’s servicemen who have come to my house I would definitely recommend One…
Scotty presents a very professional work personality loaded with helpful tips and joyful attitude...He is thorough in checking equipment and respectful in handling customers. what a GEM!
On time and efficient.
Hello, Justin is an awesome person. And an even better technician!!! Punctual, friendly, professional, in every way! Thank you. Sincerely, Stevie D. Johnson Sr.
We have used One Hour heating and Air for years and love their fast service. While we like all the techs we have worked with, we usually ask for Scotty Lowe he is such a sweetie and if he says we need a part replaced we have confidence in him as he has never tried to push services of part replacement that was not…
Jeremy Bagby came by yesterday to perform my bi-annual maintenance for my system. He was professional, courteous and knowledgeable. He recommended a carbon monoxide detector in my attic since it has been spray foamed. Many thanks to him.
I have not fully made a decision, however i am leaning heavily on using, ONE HOUR,heating&air conditioning services. Mr Art was excellent ,very professional in every way. My biggest problem is that due to coronavirus pandemic i suffered a great lost in business investments. Which left me with bad or no credit.
I had a fantastic experience with One Hour Heating and Air. Technician Scotty Lowe was amazing! He arrived on time, was courteous, and took the time to thoroughly inspect our system. Scotty provided valuable preventive maintenance and services, ensuring everything is running smoothly. I highly recommend their service, especially if you get Scotty!
Great customer service. Very polite and helpful. Highly recommend
Scott did a great job coming out late and fixing our Nest schedule allowing my wife to sleep through the night with constant cool air !
Have used this company for a few years now and it has been nothing but good experiences.
6/20/2023 Scotty was very prompt and professional. Loved his friendly spirit and knowledge on what I need for my unit. Great customer service! I highly recommend his services. 8/14/2024, Jake was awesome as usual. He was my technician on 12/4/2023 and like before, he was very prompt, resourceful, and knowledgeable…
Steve is great.
I'm always happy to see Scotty for my 6-month HVAC checkout and today was no different. He is a super-star!
They did a great job
When I called they were very professional, they took the time to understand what I was trying to explain to them about my system not working. In less then an hour I had a technician at my door. Jeremy was quick to diagnose the problem and come up with a solution to fix my issue. From the time I called to the job…
Kind, friendly and honest. Did a very thorough job! Wish I would’ve had this level of thoroughness earlier in the week. Thankful for him and his professionalism and knowledge.
Scottie is a super great dude! I will be using him again the future. One Hour Heating and Air are AWESOME!!!
Justin did just fine.
I am very satisfied with the technician he is a professional and I will recommend him to any one
Scotty is always so pleasant. He’s punctual and efficient. Always a pleasure to see him.
Jack has serviced my unit on several occasions. He has always been courteous , professional and always on time. Today’s visit was no exception, I had a few questions about my unit and he patiently answered them. Thank you Jack and one hour air for your unwavering professionalism.!!
Excellent techs! Jack Snodgrass is the epitome of excellent customer service. He is an asset to your organization!
Outstanding service. Honest and hard-working. I strongly recommend
It took some time to figure out how to fix it as we have a very complex HVAC for a residential home, but once the issues were identified, and the repairs were scheduled. Thank you One Hour.
Jake replaced part to get air handler running when heat out. He advised at winter maint chk in Oct to replace but I declined. Jake could have said "I told you so" but didn't. Thx
Jeremy did a great job overall. And told us what was wrong step by step... They got our business....
Cameron explain the maintenance system and did quality work!
Jack was prompt and professional. Jack appeared to be knowledgeable and helpful. This was the third time in 12 months that One Hour has been called about this unit. Jack suggested that I replace my 10 year old unit. I wish I would have gotten that advice a year ago and saved a heap of money on repairs. An Amaña unit should last more than 10 years.
Did a great job
Phenomenal and personable service, we will continue to use the company!!
Scotty Lowe and the folks at One Hour H&A are awesome. Great service and great staff. We are really happy with the service.
The annual company maintenance coverage agreement is a worthwhile investment...routine seasonal service checks are conducted periodically without fail---technician Scotty Lowe arrived today as scheduled to perform the necessary hvac system tests, no operational issues found...THANK YOU Scotty, you are the best!!!!
We were very impressed with techs knowledge and professional work manner. This will be our only HVAC service provider from today forward. Scotty is very knowledgeable and has helped me with any issues. We are very happy with the new unit and pleased with all the work done to date.
Scotty was great and very knowledgeable.
Quick, professional, provided future expectations and guidance.
Great service done fast!
Steve arrived within the time window, very professional and knowledgeable. Provided good information to help us make an informed decision about replacement.
Scotty is a very friendly Service Tech and explains everything he does and what is needed in a very understandable manner!
I can always count on Justin and One Hour to get me running!!!
The most incompetent and unethical company I’ve ever experienced. Use anyone else! They caused damage, lied about it to the insurance company, lied to me and removed the faulty part from my property without authorization by lying about about having authorization. Then changed their story once they realized they were liable.
Thank you kindly for being a cool person thatz in the business to keep me cool!
Well Jake is knowledge in his field of AC repaired, he's answered to my question and give back recommendations, thanks Jake and One Hour Heating & Air company 5 Starts.
Very impressed with Justin! It shows he is very experienced, knowledgeable and patiently communicates any issues or concerns.
Jake and his manager helped me out with a leaky unit, and even returned several days later free of charge to clean out the drain line after the leaking started again. They went above and beyond to clear out the line of all debris and insure my unit was functioning properly. Both men were punctual, professional and polite. Highly recommend One Hour Air!
I've used this company for a very long time. I've bought 2 furnaces from them for two different houses. They are always extremely professional and pleasant, friendly and knowledgeable. I will say that they always try to upsell and the furnaces were NOT cheap. But the service is top notch. Every technician I've had…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 294 | $37–$292 |
| A/C system maintenance | 188 | $54–$441 |
| HVAC system repair | 183 | $192–$955 |
| A/C system repair | 162 | $209–$880 |
| Heating system maintenance | 108 | $54–$292 |
| Repair HVAC | 100 | $236–$840 |
| Heating system repair | 76 | $228–$1.6k |
| Installation | 60 | $1.1k–$2.8k |
