How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREHenson Mechanical Heating Air and Plumbing
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #76Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,846 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Henson Mechanical Heating Air and Plumbing for 8 kinds of job.
Henson Mechanical Heating Air and Plumbing for HVAC system repair
Clear ✕All 191 Google reviews tagged “HVAC system repair” · showing 180
After having HVAC issues, I reached out to Henson Mechanical and they were great to work with. Jake was personable, thorough, and explained everything clearly. He came back the next day to replace the part that was needed. Justin later followed up and was also kind and professional. I really appreciate the team…
Every interaction with Henson Mechancal reps was superb. I had several techs because it was a complete system replacement. They all went above and beyond.
Henson Mechanical has always taken good care of our HVAC. They responded same day when we had a unit in the building that needed service. They do what they say they are going to do, reliable, professional and great to deal with. Thank you Henson y'all are amazing Update, 9/15/26. We had a leaking mini split staining…
Jake dud an awesome job of fixing my a/c at 9p.m. Was so nice and explained everything to me! Great company!
One hour was on time and very professional. They are dedicated to solving the issue. Exemplifies personalized service with care.
He tried very hard to help me with my heating and air conditioning issues
We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church
Caleb got the job done! Very friendly
I was very pleased with the service. Both Jeremy and Scotty were friendly, helpful, and took the time to explain everything clearly. I really appreciated that I never felt pressured to move forward with the more expensive repair and was informed about the yearly membership. Both techs were honest and informative…
Very informative clear understanding what need to be done going forward
Justin did a great job, on time, very polite and professional. Experience was good as an HVAC issue could be. Thanks Justin!!!
Quick, courteous and let know the root issue. It is ALWAYS a great experience working with them. They show up as quickly as possible when I need them and have some great service techs that get the job done and are wonderfully courteous
Our technicians name was Aaron. Not sure if that's the correct spelling. I didn't see his name on the list of technicians to choose for my review. Either way, he was absolutely the best that I could have hoped for. Professional, thorough and all around pleasant. He had the AC back on and working better than it did…
Aaron was technician that came out and was very nice knowledgeable answered my several questions and worked fast
He did a great job. He was professional, kept us updated on what he was doing and waited to make sure that the unit was working properly and blowing out cold air.
Great service! Dry knowledgeable
Sean from Henson got here very fast especially for 3:00 on a Sunday afternoon. Her got the A/C up and running on this 100 degree day.
Steve was awesome and a super nice guy. I have been doing business with them for over 6 years. Steve got my problem fixed.
Justin is the man. He’s who you want working on your hvac system. Appreciate you Justin!
Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company
Jake was very nice and professional and let me know what my system needed. He will send someone out to replace the filter and clean the coils next week but right now we have cold air flowing through our home after he replaced the capacitor. I am very thankful to Jake and Henson Mechsnical.
Kind and very professional. Will be out tomorrow to finish work.
Justin was Great! They worked with me. Showed up promptly and after hours. Found the problem getting the part and coming back next day. They was no up sale . They said this is what is wrong and that was it. Even the owner showed up after hours Just to check on it. They were the only one that answered the phone after…
Prompt and courteous, found the issue quickly, and was back running in minutes. Excellent & Super job!
Thank god for Justin showed up and fixed the problem in 10 minutes
Jake was excellent. He answered all my questions (I had many lol) was extremely personable, knowledgeable, and patient with me. I would recommend him and Henson to anyone moving forward
Same day service! In the middle of the Summer! Jake's superior customer service and knowledge was the icing on the cake. I believe Henson has found their next long term customer!
Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.
Great customer service! I had an emergency repair at 8pm and they were at my home working within 1.5 hours! I'm so grateful for this company!
Called early morning and Sean was out there in no time at all. Worked very hard to get our air conditioning running. Henson Mechanical is now our place to go for our electrical and plumbing needs. My husband and I would definitely recommend this company. Thank you again Sean for hard work you did to get our unit running
Sean did a wonderful job for us today! He was very kind and professional! We couldn’t be more satisfied with the service and experience we have had with Henson heat and air! Lane and Christian installed a new unit for us and did an excellent job, start to finish! Jeremy followed up and did a thorough job also! We…
Happy to give 5 stars they had a lot to get done for our place whole new duct box our place is getting cooler for the first time in a long LONG TIME Justin was great his team mate was great aswell fair pricing too
Great customer service. He listen to the issues and got straight to business. Got it done very quick.
Sean did an awesome job!! Found the problem quickly and had it and a/c running in less than 30 minutes!! He’s a great communicator!!! Thank you Hanson!!
Prompt, Professional, Great Service
Quick repair.....I can't thank Justin enough....he noticed the problem and repaired it right away......ac is fixed
Scotty is very knowledgeable and a true expert. We have been happy and satisfied with his visits to service our HVAC.
Sean provided outstanding service from start to finish. He greeted me with a handshake, quickly diagnosed the issue, and took the time to show me exactly what was wrong. He also explained what caused the problem and why it happened. He was professional, knowledgeable, and courteous throughout the visit. Highly recommended.
Great job by Justin…. Timely and professional.
Amazing fast and friendly service at the beginning of a holiday weekend. We will be retuning!
He was absolutely wonderful! He explained everything and was very efficient and I want him to come back every time!!!!
Shaun is very knowledgeable, very professional and polite! Amazing technician!
Scotty was very nice and professional. I will definitely use this team again! Top tier service.
Scotty did a fantastic job fixing my unit. He was on time and easy to work with. Office staff was super helpful in getting us scheduled even with how busy they are. Can not recommend them enough!
Steve was very knowledgeable and setup a plan to get my system resolved in a timely manner. Highly recommend! Scotty came the next day and leak tested the system and got the system charged backup and running! Thanks guys! Highly recommend!
Jake is very personable and knowledgeable. Came out the same day and fixed our AC unit. Excellent service. 10/10
Jake K was very knowledgeable and professional. Glad to have a new HVAC company with Henson Mechanical
Steve was great. He explained in detail the differences between the units and how they work. He was extremely knowledgeable and respectful during the inspection. 100% satisfied with him. If anyone is looking for a new AC please go with him. You will not be disappointed. Oh and thousands less than the competition. 😊
Scotty did a great job!
They were very responsive and kind. Our air went out on the weekend and went above and beyond to find parts and also provided a portable unit while getting parts. Steve was great!
The service I received today from Henson mechanical service today I rate as excellent, professional and a very friendly tech by the name Nick Walker
Scott was professional and very knowledgeable. He ruled out all the potential problems by examining and troubleshooting . He was able to pinpoint the problem and fix our AC unit!
Sean is very profesional and respectful person Took care my a/c unit and explain all the problems and situation in a clear way , i will call him again every time the problem arise, i wish every body in all the companys will be as pleasent as Sean. Thanks
Always satisfied with and appreciative of the service provided by Henson. 👍🏾
Very professional and determined to do the Job Rite. I was recommended from a friend about them And I would definitely recommend them to any one in need. Nice job fellas. Thank you from our family
Have been using what was One Hour for a few years now. Always reasonable quotes, good maintenance service, knowledgeable workers, fair prices. Not sure what happened w Henson but I had a routine maintenance check recently and was told Freon was low. It’s R22. System is old, I know this. Would have been a few…
We were extremely satisfied with not only our service, but also the response time! We were so impressed that we signed up for their regular maintenance program of all of our units at Word Aflame Tabernacle in Lawrenceville. Pastor Alan James
Great service. He knows what he is doing. He was ontime as well. Hard worker. Great worker.
Great job of diagnosing the problem with our AC system! Prompt and efficient with the resolution. I would definitely recommend Henson.
Henson really saved me. Steve came out on a Saturday, the same day I called, to fix a shut down AC on a 90 degree day. I had to reschedule my Saturday customers because of the AC shut down. Thank goodness that Steve came at 730p to fix everything quickly and showed wonderful concern for the issues. Thank you so much…
He explained exactly what the issue was and also gave me some pointers to help the AC run more efficiently!
Steve was knowledgeable and awesome guy . Great company to do business with. Highly recommend
Shared and explained all findings.
THE company to choose for your HVAC and plumbing needs. Awesome company!
I cannot say enough about how professional, knowledgable, and friendly this company is. Every single person I interact with has been so kind and genuinely happy. The only comparison I can think of—and I mean this wholeheartedly—is the customer service you get at Disney World. The people that answer the phones (Robin…
John and I were very happy with the service. Caleb helped with three properties and was extremely patient with our tenants. Very polite, knowledgeable, and accommodating to our schedule. He was able to handle four units, including a diagnostic and putting in a replacement part with a wonderful attitude and great customer service.🙂
Sean was very thorough & quick! Would highly recommend their services (even came on a Sunday)!
You guys sent out two great guys and I appreciate it, every time we call they came out check on the problem and found the problems we'er having with our units so again thanks great job
ALWAYS top notch service
Scotty came out to fix my shower tonight he was very professional. He communicated with me throughout the night, and now the shower is working properly. I highly recommend using Henson for plumbing, heating and air conditioning service. 5-star service!!!
Quick response time Service was spot on Quick resolution Will definitely use again and refer to friends
We had a great experience working with Henson Mechanical. Their team was professional, responsive, and knowledgeable throughout the entire process. From communication to the quality of workmanship, everything was handled efficiently and with attention to detail. It’s clear they take pride in their work and care…
Very courteous and explained what needed to be done
Above and beyond for service, have used for over 15 years...
Great service and explanation. On time and friendly.
Jack did A great job. He was on time and very personable. Love these guys.
Scotty is an outstanding service technician. Very knowledgeable and always keeps you informed on what’s going on!! The BEST!!
Very knowledgeable, on time, pleasant and kept me informed on what was being done. I asked for business cards so that I could pass them out to family and friends.
Very knowledgeable company with great prices. Would definitely recommend for any HVAC needs. Thanks!
I wasnt home but my sister was and she said Sean was very nice and told her what was going. I will be using them again Thanks Sean
Scotty is terrific! I highly recommend One Hour. They are prompt, professional, and knowledgeable.
He did a great job explaining the problem
Man I got sooooo much to say about the Technician that came to my rescue,Steve Kitchens, is the most knowledge oriented person I know, for one he took the time and explained the problem, and when I ask questions .he shot it to me straight. I mean this guy know his stuff.so if you need a hvac tech Steve…
👍 owner went out of his way to fix the problem.
Update - Justin did a great job explaining his findings during our HVAC maintenance appointment and with the fix. Old review:This company actually has emergency/same day services available (unlike the 5 other companies I called who couldn't come for 24+ hours). Scotty did a great job of assessing and explaining the problem.
Jake was very courteous and knowledgeable. He had my family back in the air in a short amount of time. He was very thorough in explaining the problem and quickly offered a solution. I would highly recommend Jake for any and all AC repairs.
We’re so thankful for One Hour Heating and Air! I called this morning for an emergency appt and an experienced tech was here by mid afternoon. Scotty was prompt, professional and communicative. He located and addressed my issue, quickly. Their receptionist was extremely polite and thorough—even though she was new to…
Justin did a really nice job repairing my AC. Justin and his assistant worked through the rain one this particular day to be sure the job was completed.
Scotty was soooo professional and knowledgeable. He was amazing on communication and just a great joy to do my service.
Expensive for 10 min of work. However it was Quality work during an holiday weekend.
Scotty did a great job. He’s a pro.
Need to replace our end of life HVAC system. Steve Kitchens helped us thru the process to purchase a high quality system. He answered all our questions and facilitated our decisions in a very professional and friendly manner. It's never fun to have to replace such a major system, but Steve made the whole experience as pleasant as you could hope for.
Great service, Jake replaced a motor of the ac unit. He checked everything was working properly and didn’t leave until the temperature of the house was down to where needed to be.
Great customer service. Very polite and helpful. Highly recommend
Cody did an excellent job at our residence, taking care of everything that was needed. I highly recommend One hour Heating and Air.
Nick was excellent- a VERY hard worker in this excruciating heat. Very cordial and very professional. He was patient in explaining the thermostat and using iPhone to raise or lower the temperature when away from home. This company is A+ in our opinion and we would recommend them for ALL heating/cooling needs !!
Steve is great.
Awesome service as always......
Great Company! Reliable and Professional. Happy Customer.
I've met Justin, Jack, and the owner Steven and they treated me very kindly. I never felt pressured to use their company or services. Instead of sending a sales rep, Steven came to my home and spoke to me himself, he was very patient and made sure I understood what was going on. All I can say is they did a great…
Dean from One Hour Heating and Air was wonderful. He was punctual, informative, professional and reassuring while offering options for resolving our AC issues. He is always welcome to our home and one of the reasons that I will remain a loyal customer.
They did a great job
They were on time and did a great job. Would definitely recommend and use again in the future...
He did a great job new what he is doing and very polite
Justin did just fine.
I called their office number with a question and they said they would have one of their technicians call me back. I received a call back immediately from Justin and he was very professional, informative and honest . I called the office number back and scheduled an appointment and requested Justin. My appointment…
Great customer service
We are very happy with your company and your workers do an excellent job we would recommend highly!
Wonderful young man came and fixed my air and did not mind answering my questions.
Very prompt and efficient. He resolved my problem in 15 minutes. Thanks
Jack Snodgrass was the tech who fixed our issue… he was timely, friendly, efficient and completed the job successfully! Thank you Jack!
Called at 6:30 and someone was at the house at 7:30, figured out what was wrong with the unit, very helpful and professional
I had a fantastic experience with Jake from One Hour Heating and Air. He truly went above and beyond to repair my 20-year-old furnace. What made Jake exceptional was his dedication and expertise. Three prior technicians had told me that I needed to replace the entire unit, but Jake took the time to thoroughly…
KJ showed arrived promptly. He addressed all of my concerns and was able to resolve the issue quickly. Would highly recommend!
Very professional and great service as always.
Scotty showed up early and did an excellent job on the repair! Thanks and will be using One Hour again.
Scotty was great. Very professional and knew what he was talking about about.
Jeremy was very courteous and professional. This was a follow up visit to make sure the previous work was working properly. Thanks!
I can always count on Justin and One Hour to get me running!!!
The most incompetent and unethical company I’ve ever experienced. Use anyone else! They caused damage, lied about it to the insurance company, lied to me and removed the faulty part from my property without authorization by lying about about having authorization. Then changed their story once they realized they were liable.
Thank you kindly for being a cool person thatz in the business to keep me cool!
Very impressed with Justin! It shows he is very experienced, knowledgeable and patiently communicates any issues or concerns.
Install new thermostat and replaced a capacitor.
He was amazing can in great time very friendly and professional diagnosed and fixed our problem in 3 minutes . Wonderful service . Very nice man . Would recommend highly to everyone I know and will definitely ask for him anytime we need service .
experience with Jake was positive, he was able to figure out what the issue was and got fix right away.
Jake and his manager helped me out with a leaky unit, and even returned several days later free of charge to clean out the drain line after the leaking started again. They went above and beyond to clear out the line of all debris and insure my unit was functioning properly. Both men were punctual, professional and polite. Highly recommend One Hour Air!
This is the second time I have used One Hour Heating & Air and for the second time in a row they exceeded my expectations and delivered above and beyond service. Jeremy was our technician again and hope next time he comes to service again. This install wasn’t without problems, but Jeremy and team ensured that we…
I've used this company for a very long time. I've bought 2 furnaces from them for two different houses. They are always extremely professional and pleasant, friendly and knowledgeable. I will say that they always try to upsell and the furnaces were NOT cheap. But the service is top notch. Every technician I've had…
Scotty showed up earlier than expected. Found the problem quickly. Gave me a few options. All done!
“The best in the business”. Have no doubt that these guys are the best. They installed a new system in my home and in my business. After my experience I will use no one else. Steve (owner) and his son Jake care for their customers like family. They always go the extra mile to make sure the job is done right. Don’t…
Excellent service by Steve. Explained everything and got my AC blower working. Thank you
Jake was very knowledgeable and professional. He fixed my motor issue very quickly and showed me what he found was causing it.
Jake did a wonderful job! The diagnosis was very prompt, taken care of in a timely manner. We have cold air again thanks to Jake! I loved the service so much I signed up for the preventative maintenance program.
Jack did an awesome job for us. He was very professional and has a great sense of humor. I'm pleased as always!
Jake was prompt, professional and knowledgeable. Excellent customer service!
On time, quick on the job and knew what it needed to get it fixed.
Jack was so kind and explained everything that he did to me, which I really appreciated! He even was able to show up earlier than originally planned which was great!
He showed up early and delivered professional service and got us cool again! Thanks
Our home AC stopped cooling over night. I called One Hour Heathing and Air at 8:00 am and they had it fixed by 11:30 am. Super nice people!
Steve was very Knowledgeable about the equipment and very thorough. He found the problem in no time. One Hour Heating and Air Conditioning team. 👍🏾😊
They came out within hours and provided Amazing service. Jack Snodgrass is an absolute subject matter expert
Jeremy did a great job I’m very thankful for him. He fixed the problem with my AC thanks again Jeremy. Torestha Hardial
The Technician Justin was very knowledgeable and gave me all of my options for my AC Condenser that had stop running. Thanks to Justin my system is back up and cooling the house.
Very Cool
Justin did an amazing job! I'm incredibly thankful a technician like him came out to help get my business' AC unit working so we can be open!
Excellent resolved the issue very thro also checked and rechecked before leaving
This company trumps all heating and air companies in Ga! Wow! Incredible job on my installation and now services all of my maintenance. Reliable, trustworthy, punctual and everything in between. Hire them! You will not be disappointed!
Jack was GREAT!!! hap problem resolved in no time at all. Thoroughly Impressed. Thank You Jack!!!
Needed a quick service and Jake came out and did a wonderful job of getting it back started and giving great information as to what the problem was. I would definitely use them again.
Fabulous job Jack did on our ac! Quick diagnosis and just as quick repair! Kudos!!
Figured out the problem in a timely fashion, fixed it. Will use them again. Happy customer
Steve was amazing! He knew exactly what was wrong with my HVAC system and had it up and running in no time. He was very friendly and knowledgeable.
Scotty Lowe was very professional and on point. Will definitely utilize his services again!
Justin was fabulous and is exactly what I was looking for. I will definitely be referring them & will be using them from now on. Thank you again!
Mr. Jack was very kind, courteous, polite and professional! Kept me abreast about everything going on! I would definitely recommend and use them again!
Very professional and explained everything in detail. Would highly recommend them.
Very knowledgeable and professional. Arrived early and went right to work. Gave me valuable information about my system while correcting my problem. Would use them again.
Professional,on time, knowledgeable, with reasonable prices. Thanks so much for getting my air fixed asap. Highly recommend.
I went from sad and sizzling to calm and cool. Despite being sabatoged by my lawn crew, the service agent fixed the error same day!
Scotty made it happen !
Very professional team, knowledgeable and timely, replaced 3 hvac units in my home and all thermostats, provides check ups of units and impeccable customer service!
Great experience. Justin was very professional and kept me updated at every step.
Jack Snodgrass is great! I hope he stays with you all!
Great customer service, professional and prompt.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 294 | $37–$295 |
| A/C system maintenance | 188 | $39–$393 |
| HVAC system repair | 183 | $205–$933 |
| A/C system repair | 162 | $209–$786 |
| Heating system maintenance | 108 | $39–$251 |
| Repair HVAC | 100 | $216–$495 |
| Heating system repair | 76 | $166–$1.2k |
| Installation | 60 | $1.1k–$2.8k |
