Experts Reviews · Company report
Henson Mechanical Heating Air and Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty93−0.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Henson Mechanical Heating Air and Plumbing

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 1,846 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Henson Mechanical Heating Air and Plumbing is better than 91% of HVAC contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Henson Mechanical Heating Air and Plumbing is better than 90% of HVAC contractors.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Henson Mechanical Heating Air and Plumbing is better than 93% of HVAC contractors.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Henson Mechanical Heating Air and Plumbing is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Henson Mechanical Heating Air and Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Henson Mechanical Heating Air and Plumbing is better than 63% of HVAC contractors.B
63

Reviews for your job

Customers hired Henson Mechanical Heating Air and Plumbing for 8 kinds of job.

Henson Mechanical Heating Air and Plumbing for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$800–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 89

All 51 Google reviews tagged “Heating system installation” · showing 20

AaronLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I am a small business owner (A&T Plumbing Services). I built my business on excellent customer service and I really appreciate it when I receive the same treatment I give my customers. You get to see a company’s true colors when things don’t go right. Well that’s what happened with Steve over at Henson Mechanical.…

HVAC system maintenanceA/C system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very professional and determined to do the Job Rite. I was recommended from a friend about them And I would definitely recommend them to any one in need. Nice job fellas. Thank you from our family

Paid $800–1,000Not sureInstall ACHeating system installation+ Professionalism
KatieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

THE company to choose for your HVAC and plumbing needs. Awesome company!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Rodney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Scotty is an outstanding service technician. Very knowledgeable and always keeps you informed on what’s going on!! The BEST!!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
JLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Justin came late on a Friday, I loved that my problems were fixed before the weekend Update: Jake is great too

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Bobby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Lane Utley and Nick removed our old, faulty HVAC system and installed a new one. They were both very professional, courteous and respectful. They put down heavy cloths to protect our floors. And they kept us informed of what they were doing. We are very pleased with our new HVAC system and recommend One Hour Hearing…

InstallationHeating system installationInstall AC
A9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Mr. Lane was efficient and professional in assisting me with a furnace installation and duct cleaning today.

Heating system installationHVAC duct & vent cleaning
La'ReinaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've met Justin, Jack, and the owner Steven and they treated me very kindly. I never felt pressured to use their company or services. Instead of sending a sales rep, Steven came to my home and spoke to me himself, he was very patient and made sure I understood what was going on. All I can say is they did a great…

HVAC system repairA/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Lori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This business has always been so on point with everything they do. They call and set up your appts before you even think of it. They remind you then they call. Their service people are so friendly. They are always great!

A/C system maintenanceA/C system dismantlementHeating system installation+ Responsiveness+ Punctuality+ Quality
Dean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional and great service as always.

Heating equipment repair & installationHeating system maintenanceHVAC system repair
Torestha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jeremy did a great job I’m very thankful for him. He fixed the problem with my AC thanks again Jeremy. Torestha Hardial

HVAC system maintenanceHVAC system repairHeating system installation+ Responsiveness+ Punctuality+ Quality
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

KJ was great. He answered all of my questions professionally. I especially liked when he showed me how to clean my coils.

HVAC duct & vent cleaningInstall ACHeating system installation+ Responsiveness+ Punctuality+ Professionalism
LaTanya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This company trumps all heating and air companies in Ga! Wow! Incredible job on my installation and now services all of my maintenance. Reliable, trustworthy, punctual and everything in between. Hire them! You will not be disappointed!

A/C system maintenanceHVAC duct & vent cleaningHeating equipment repair & installation+ Responsiveness+ Punctuality+ Quality
rithimeak4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin did an excellent job on my new HVAC installation and really professionalism and friendly…. Thank you

Heating system installation
Victor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Heater was not working now it's working. Trent did a Good job. I will hire again when I need a complete system. I got a complete system a couple of months after having my old furnace repaired. Even though it cost me more than the estimate a couple months before I was told by Art that this was because of a system…

Heating equipment repair & installationHeating system installationInstall thermostat+ Value
CarmellaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Art was the Salesman who sold us our units in 2021 and he really took care of us! He was as a friend who wanted the best for us from beginning to end! The guys who did our installation were great! We have no complaints and you can't go wrong using One Hour Heating and Air! (This one should have been posted last…

Heating equipment repair & installationHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Eddie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

I had two new outside AC units installed a new furnace down stairs and new coil upstairs. I am pleased with the units thus far and the company would recommend them to family and friends.

Heating system installationHeating system repair+ Responsiveness+ Professionalism
Melvin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Scotty was very professional and knowledgeable. Dr

Heating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Robynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Matt and Dennis did an amazing job replacing my heat system. They were both knowledgeable, professional and very nice. Any questions I had they answered. I will definitely use them again.

Heating system installation+ Responsiveness+ Punctuality+ Quality
PaulLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steve was very professional and knowledgeable. He came the day before and walked me through the entire install, what to expect during the install, how the unit was going to be installed. He addressed any and all concerns that I had. On the day of the unit installation everything went as planned. Steve and his…

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality

Show more heating system installation reviews (31 more) →

Price

$248-27% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 50%Overpriced 1%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance294$37–$295
A/C system maintenance188$39–$393
HVAC system repair183$205–$942
A/C system repair162$209–$793
Heating system maintenance108$37–$251
Repair HVAC100$224–$535
Heating system repair76$161–$1.2k
Installation60$1.2k–$2.8k

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