Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%73+25.5Reliability 15%75+11.3Craft & service 20%73+14.6Value 10%69+6.9Momentum 8%95+7.6Track record 7%81+5.7Accountability 5%14+0.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCOREHenson Mechanical Heating Air and Plumbing
Atlanta, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,846 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and track record; weakest: accountability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Henson Mechanical Heating Air and Plumbing is better than 73% of HVAC contractors.B
73
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Henson Mechanical Heating Air and Plumbing is better than 75% of HVAC contractors.B
75
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Henson Mechanical Heating Air and Plumbing is better than 73% of HVAC contractors.B
73
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Henson Mechanical Heating Air and Plumbing is better than 69% of HVAC contractors.B
69
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Henson Mechanical Heating Air and Plumbing is better than 95% of HVAC contractors.A
95
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Henson Mechanical Heating Air and Plumbing is better than 81% of HVAC contractors.A
81
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Henson Mechanical Heating Air and Plumbing is better than 14% of HVAC contractors.F
14
Reviews for your job
Customers hired Henson Mechanical Heating Air and Plumbing for 8 kinds of job.
Henson Mechanical Heating Air and Plumbing for stove & fireplace cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$248-23% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 36%Reasonable 50%Overpriced 1%Not sure 13%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 294 | $37–$295 |
| A/C system maintenance | 188 | $39–$393 |
| HVAC system repair | 183 | $205–$933 |
| A/C system repair | 162 | $209–$786 |
| Heating system maintenance | 108 | $39–$251 |
| Repair HVAC | 100 | $216–$495 |
| Heating system repair | 76 | $166–$1.2k |
| Installation | 60 | $1.1k–$2.8k |
