iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★143 Google reviews · 5 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hercules Stump Grinding 5/5 based on 143 reviews, highlighting punctuality, thorough cleanup, and careful protection of surrounding landscaping. Customers frequently note quick response times, reasonable pricing, and professional communication from this family-run business. The excerpts provided contain no low-star reviews, so no common criticisms are identified.
Google rating: 5.0 out of 5 from 143 reviews (99% five-star).
Reviews on this page: 143 Google reviews (138 with written comments, 6 with photos).
Owner responses: the business replied to 20% of reviews.
Most recent review: October 6, 2026.
Service: Stump Removal Service serving Waltham, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Hercules Stump GrindingStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hercules Stump Grinding: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hercules Stump Grinding: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hercules Stump Grinding: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hercules Stump Grinding: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hercules Stump Grinding: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
143 Google reviews we collected
5.0of 5
5 stars14299%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
99%praise
Praise39399%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price215%
Reasonable969%
Overpriced00%
Not sure215%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9624%
Staff & attitude7118%
Price & value6717%
Would recommend6717%
Quality & results6316%
Communication236%
Honesty & trust92%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They arrived right on time, assessed the yard, and got straight to work.”
“The crew was extremely professional, polite, and respectful of my property.”
“To top it all off, the price was excellent and very fair.”
“If you need stumps removed, look no further—this team is top-notch!”
“I had a great experience with Hercules Stump Grinding.”
“They provided a detailed estimate and answered all my questions ahead of time, allowing me to properly prepare my garden for their equipment.”
“They were responsive, friendly, transparent, fair and did high quality work.”
People customers mention
Gary24 reviews
Debbie13 reviews
Dimitrios5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hercules Stump Grinding for 2 kinds of job. Pick one to see what they paid and said.
AAlanLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My neighbor recommended these guys highly. She was right. In perpetual motion, they eliminated 12 large stumps of recently cut trees, removing large stones and grinding deep. Hercules strong like bull
Reasonable priceTree stump grinding
MMatthew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a great experience with Hercules Stump Grinding. They arrived right on time, assessed the yard, and got straight to work. The crew was extremely professional, polite, and respectful of my property. They finished the job quickly and cleaned up the area beautifully afterward. To top it all off, the price was…
AAllen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Hercules should have been my first call for stump grinding. A different company went weeks without responding to my calls. When I reached out to Hercules, they arrived the same day to provide a quote and schedule the removal for the next day. The stump was a few feet away from some arborvitaes and an AC…
Reasonable priceTree stump grinding
ZZheLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Hercules was good at getting back to me quickly, providing a reasonable quote, and getting the stump ground down within a week. Very satisfied that they were able to get this done from start to finish more quickly than other services even returned a call.
Not sureTree stump grinding
MMarian4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Just the best. Hercules was timely and responsive when I called to ask if they could take care of the two stumps from my recently removed hemlocks. The stumps were in a congested area, so that they made a separate trip out to make sure they could move the equipment in without damaging surrounding bushes etc. I was…
Great price
Mmichael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great people, did the job and didn’t even know they were there. Reasonable financially
My neighbor recommended these guys highly. She was right. In perpetual motion, they eliminated 12 large stumps of recently cut trees, removing large stones and grinding deep. Hercules strong like bull
Price assessment: Reasonable price
Services: Tree stump grinding
Response from the owner · 3 weeks ago
Alan, thank you so much for your business and the kind review. Please keep us in mind for any future stump work you may have.
J
John Marczewski1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I had a great experience with Hercules Stump Grinding. They arrived right on time, assessed the yard, and got straight to work. The crew was extremely professional, polite, and respectful of my property. They finished the job quickly and cleaned up the area beautifully afterward. To top it all off, the price was excellent and very fair. If you need stumps removed, look no further—this team is top-notch!
Response from the owner · 3 months ago
Matt, thank you very much for your business and for the kind review. Please keep us in mind for any future stump work you may have.
A
Allen Waters6 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
Hercules should have been my first call for stump grinding. A different company went weeks without responding to my calls. When I reached out to Hercules, they arrived the same day to provide a quote and schedule the removal for the next day. The stump was a few feet away from some arborvitaes and an AC condenser; they were very careful to protect all of these and left the yard very clean when they finished. It's a professional, friendly company -- and always good to support a local business.
Price assessment: Reasonable price
Services: Tree stump grinding
Response from the owner · 4 months ago
Hi Allen,
Thank you so much for the kind review and for your business. You were extremely generous and a pleasure to do business with. Please keep us in mind for any future stumps you may have. Thanks Again!!
J
Jeffrey LeeLocal Guide · 27 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Hercules was good at getting back to me quickly, providing a reasonable quote, and getting the stump ground down within a week. Very satisfied that they were able to get this done from start to finish more quickly than other services even returned a call.
Price assessment: Not sure
Services: Tree stump grinding
Response from the owner · 4 months ago
Zhe, thank you for your business and the kind review. Please keep us in mind for any future stump work you may have. Thanks again!
M
Marian Stanley4 reviewsiTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Just the best. Hercules was timely and responsive when I called to ask if they could take care of the two stumps from my recently removed hemlocks. The stumps were in a congested area, so that they made a separate trip out to make sure they could move the equipment in without damaging surrounding bushes etc. I was very impressed with how delicately they maneuvered around plantings and with the care they took on my gravel walkway. They came when they said they would, did the job fast and efficiently, left the whole area neat and were pleasant to work with. Five stars easy.
Price assessment: Great price
Response from the owner · 4 months ago
Marian, thank you very much for your business and the kind review. It was a pleasure working with you. Please keep us in mind for any future stump grinding work.
A
Allandale Farm1 reviewiTotal number of Google reviews Allandale has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️
Family-run business delivering top-tier service 👏
💬 Great communication
Took the time to understand exactly what we needed, explained everything clearly, and sent helpful reminders before the job.
🛠️ Exceptionally thorough work
Went deep and wide — easily 2–3x deeper than typical stump grinding. This made it possible for us to replant in the same spot 🌳. Even asked me to inspect everything before they left.
🧹 No mess left behind
Protected the surrounding area, were careful with our lawn, and cleaned everything up before leaving.
🤝 Friendly & trustworthy
A true family operation — Gary, his wife, and his father. Just genuinely good people.
💡 Bottom line:
If you like supporting local businesses that do high-quality work, this is a no-brainer.
Price assessment: Reasonable price
Services: Tree stump grinding
Response from the owner · 6 months ago
Joe- thank you so much for the kind review and for your business. It was a pleasure working with you! Please keep us in mind for any future stump work you may have.
