Hibbs Luxury Homes | St Louis Custom Home Builders
Home builder · O'Fallon, MO · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%71+17.2Value 14%83+11.7Replies to reviews 7%99+7Craft & service penalty0−10Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 56 home buildersiPosition by Experts Score among all companies we track in this category. · better than 25%
4.8★★★★★32 Google reviews · 23 photos
91%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Hibbs Luxury Homes | St Louis Custom Home Builders at a glance
Google reviewers rate Hibbs Luxury Homes 4.8 out of 5 based on 32 reviews, with the owner responding to 94 percent of comments. Customers frequently praise the company's custom home construction, energy-efficient designs, transparent cost-plus pricing, and responsive communication, including support for remote clients. However, some lower-rated reviews criticize the builder for refusing to address specific home issues and for enforcing rigid, all-or-nothing policies regarding green building standards without adequate client consultation.
Google rating: 4.8 out of 5 from 32 reviews (91% five-star).
Reviews on this page: 32 Google reviews (20 with written comments, 2 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: July 27, 2023.
Service: Home Builder serving O'Fallon, Missouri.
Data from Google, last updated November 11, 2026.
Score profile vs other home builders
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.
This companyHome Builders median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hibbs Luxury Homes | St Louis Custom Home Builders: 75/100 on this factor. Category median: 88.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hibbs Luxury Homes | St Louis Custom Home Builders: 71/100 on this factor. Category median: 82.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hibbs Luxury Homes | St Louis Custom Home Builders: 0/100 on this factor. Category median: 89.F
0
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hibbs Luxury Homes | St Louis Custom Home Builders: 83/100 on this factor. Category median: 95.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hibbs Luxury Homes | St Louis Custom Home Builders: 99/100 on this factor. Category median: 81.A
99
Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
4.8of 5
5 stars2991%
4 stars13%
3 stars13%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
100%praise
Praise22100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude627%
Speed & response627%
Would recommend314%
Quality & results29%
Price & value29%
Honesty & trust29%
Communication15%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kim was very responsive & attentive to our concerns.”
“They built my family an amazing custom energy efficient home.”
“I would highly recommend Hibbs to any friend or family member looking to build a house in the St Louis area.”
“The team at Hibbs Homes has provided us with excellent service in the process of building out our home.”
“After our first meeting with Kim and discussing the simple cost plus pricing model we were sold.”
“Professional experts who do beautiful work and are trust-worthy - the whole package when searching for a custom-builder.”
“When we started researching and contacting builders, one of the critical differentiators was communication.”
People customers mention
Kim3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hibbs Luxury Homes | St Louis Custom Home Builders for 2 kinds of job. Pick one to see what they paid and said.
Sophia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The quality of the workmanship is truly exceptional, with every detail carefully considered and executed to perfection. From the foundation to the roof and everything in between, it's clear that this builder takes pride in their work and is committed to delivering the highest possible quality to their clients.
Deck constructionDesignFlooring+ Quality
Adeola10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Hibbs completed our custom home in Ladue in 2019. Like most people, we wanted great finishes without breaking the bank & thats exactly what we achieved using Hibbs. Kim was very responsive & attentive to our concerns. Our superintendent - Neil is just an amazing person. He listens & addresses concerns without being…
Service not listed+ Responsiveness+ Quality+ Value
Savannah16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
The Hibbs Homes team is made up of kind and caring individuals who are extremely knowledgeable about all aspects of home building. They built my family an amazing custom energy efficient home. You can’t go wrong in choosing them for your build!
BryanLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
The team at Hibbs Homes has provided us with excellent service in the process of building out our home. They are extremely informative and definitely know their stuff inside in out. It was awesome having their team walk us through every step of the process!
Sean6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
When looking for a builder for our custom home we started by asking many local vendors and tradesmen who they would use on there own house. One name kept coming up and that was Hibbs Homes. After our first meeting with Kim and discussing the simple cost plus pricing model we were sold. It was incredibly…
JoeLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
The team at Hibbs Homes does an extraordinary job of taking the vision of their customers dream home and turning it into a reality!
The quality of the workmanship is truly exceptional, with every detail carefully considered and executed to perfection. From the foundation to the roof and everything in between, it's clear that this builder takes pride in their work and is committed to delivering the highest possible quality to their clients.
Positive: Quality
Services: Deck construction, Design, Flooring, Home renovations, Patio construction, Predesigned floor plans for homes
Response from the owner · 3 years ago
Thank you so much, Sophia! We pride ourselves on quality and it is always great to hear that people note it.
Joe Z2 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Home of the year has lots of issues that the builder won't address.
Negative: Responsiveness, Quality
Response from the owner · 4 years ago
Hi, Joe - thanks for sharing your feedback. We take a lot of pride in our warranty and being responsive to those requests when submitted, often going above and beyond for our homeowners.
Building a custom home means building a design and using materials for the first time as selected by our clients. While the unique nature of what our clients are building is part of the excitement, we anticipate issues will arise. In addition to our client portal online, all of our homeowners have direct lines to our owners and director of construction to communicate issues and give us an opportunity to respond and address them.
We spoke with the entire team this morning, and no one was aware of issues with any of the three homes of the year. We encourage the homeowners to contact us directly to share those concerns. Everyone on our team is committed doing the right thing for our clients, and hope they will give us the opportunity to do so.
Dr. Anu P DLocal Guide · 123 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
Hi, Gabriel - thanks for taking the time to leave a review for us! We would love to hear more about your experience with our company and how we could have made your experience with our team five-stars.
Adeola Olagbegi10 reviewsiTotal number of Google reviews Adeola has written across all businesses on Google Maps, not just this one.
Hibbs completed our custom home in Ladue in 2019. Like most people, we wanted great finishes without breaking the bank & thats exactly what we achieved using Hibbs. Kim was very responsive & attentive to our concerns. Our superintendent - Neil is just an amazing person. He listens & addresses concerns without being dismissive. On a scale of 1-10, Hibbs Homes gets a 9.95 :).
Positive: Responsiveness, Quality, Value
Services: Service not listed
Response from the owner · 6 years ago
We SO appreciate this feedback, Adeola! Thank you for choosing us to be your partner through this process.
Savannah Howes16 reviewsiTotal number of Google reviews Savannah has written across all businesses on Google Maps, not just this one.
The Hibbs Homes team is made up of kind and caring individuals who are extremely knowledgeable about all aspects of home building. They built my family an amazing custom energy efficient home. You can’t go wrong in choosing them for your build!
Response from the owner · 6 years ago
Thank you so much, Savannah! We hope your family enjoys that gorgeous home for many years to come!
Bryan FernandezLocal Guide · 4 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
The team at Hibbs Homes has provided us with excellent service in the process of building out our home. They are extremely informative and definitely know their stuff inside in out. It was awesome having their team walk us through every step of the process!
Response from the owner · 7 years ago
Thank you so much, Bryan! It means the world that you took the time to share your experience!
Sean Smith6 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
When looking for a builder for our custom home we started by asking many local vendors and tradesmen who they would use on there own house. One name kept coming up and that was Hibbs Homes. After our first meeting with Kim and discussing the simple cost plus pricing model we were sold. It was incredibly refreshing to have a meeting with a builder and not feel like I was at a car dealer getting a high pressure sale pitch. That low pressure helpful attitude continued throughout our entire build process. Every custom home build is going to have its difficulties and what separates a good builder from a great one is handling them without causing stress to the home owners. Now that we are all moved in we couldn't be happier with our home. I would highly recommend Hibbs to any friend or family member looking to build a house in the St Louis area.
Response from the owner · 7 years ago
Thank you so much for taking the time to share you experience, Sean and Michelle! We so appreciate you both!
Kevin McCarthy3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
While we do not have experience building other custom homes, we can certainly speak to our experience with Hibbs Homes. Our particular situation was very challenging as we were building from 300 miles away, and with two young kids making a lot of trips to St. Louis was not an option. When we started researching and contacting builders, one of the critical differentiators was communication. Some were responsive, others were not. Kim immediately setup a call and spent well over an hour discussing their build process and our particular objectives. A month or so later I happened to be in the area and let him know I was interested in driving by a few of his properties just to take a look, he instead took me on a tour of several of his properties under construction.
We started hunting for lots in the area, Kim was able to provide recommendations on realtors and lenders to help in the process, and provided lot options as they came up. With Kim’s help we were able to better understand building restrictions in our location of interest and what that meant for lot size as related to our target house. That allowed us to hone in our target lot size, figure out prices paid by other builders, and be prepared should an opportunity present itself. Kim happened upon a lot that fit all of our criteria and that prior preparation allowed us to move quickly to secure the lot.
With the design complete, we moved to the budgeting stage. In support of that, Hibbs Homes arranged visits to various suppliers in the selection process. Selections can certainly be overwhelming early in the process, but Hibbs was able to focus us on the critical selections that were needed early and target supplier trips that would address those. All trips and scheduling were organized by Hibbs Homes in advance so we could be as efficient as possible.
The budgeting process can be stressful, because most people have a finite budget and we certainly wanted more than our budget could support. Kim supported a number of phone calls to help us reorganize the budget to fit within our targets. Once the build was underway, we setup weekly calls with the superintendent to review questions, progress on the build, etc… In parallel, the Hibbs Home team were coordinating selections and updated pricing information. In addition, Kim was always a quick email/phone call away and was immediately responsive. The whole house is custom, but a number of very specific request were made from us and all were addressed, from the exact trim design for the doors/windows, precise model number switch/timer installation location, custom designed built-ins, speaker/ethernet wire installation as drawn by us, tile designs drawn by us. The end product was a beautiful, incredibly energy efficient and comfortable home delivered within our budget constraints. This speaks volumes for Hibbs Homes capability as this was all done over the course of four or five visits with everything else being supported via phone/email.
Is the build process perfect? No. Will mistakes be made? Yes. A custom home is an extremely complex project involving a number of contractors, vendors, and other personnel orchestrating to your exact specification, expecting perfection is just not realistic. The critical differentiator here is not perfection, it’s minimization of mistakes, and the response when mistakes happen. Mistakes that were made were corrected, and the mistakes were both minor and few and far between. We also had issues that were totally outside of anyone’s control, and Hibbs did all they could to minimize the impact of those on schedule and budget. It’s not a perfect science but Hibbs Homes has established a process that helps minimize mistakes and ensure construction is done on time (weather permitting!) and within budget. Reviews were an essential part of weeding through the substantial number of builders in the St. Louis area. We hope this review provides some insight into what might set Hibbs Homes apart from other builders in the area.
Response from the owner · 7 years ago
Thank you, thank you, Kevin! We’re so very thankful for the time & thought put into this!
Joe SchiermannLocal Guide · 20 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
